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Caveat Emptor---Is This Common Business Practice?

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trout1105's Avatar
Australia
7096 Posts
 Posted 12/23/2016  3:49 pm  Show Profile   Bookmark this reply Add trout1105 to your friends list Get a Link to this Reply

Quote:
OK! When people start getting mad, that's when the conversation needs to end. Thanks for the input/advice/support, those of you who gave it!


I don't think that people are getting Mad at all, Maybe a little bit of frustration by some because the advice given to simply return the coin for a refund is perfectly Sound and is the perfect solution for you to be rid of this coin that you obviously don't like.
Pillar of the Community
twslisa's Avatar
United States
790 Posts
 Posted 12/23/2016  4:48 pm  Show Profile   Bookmark this reply Add twslisa to your friends list Get a Link to this Reply
There's no point in getting frustrated, either!! It is my time and my money, right?

Here's how I see it:

1) This is a nice coin. If I had paid about $30 less, I'd be very happy with it.

2) The company has sent me a shipping label, along with instructions that say that if I want it insured, I have to take it to the post office--if I simply hand it over to the carrier, it won't be insured, and I'm SOL if it gets "lost" in transit (and a company that will pull a bait and switch will also claim it got lost even if it didn't).

3) My local post office ALWAYS has long lines. On a good day in the middle of the year, you're looking at about half an hour, in and out, and this time of year, you can bet on a longer line than usual.

4) The company will only refund the price of the coin itself, not my original shipping costs (and I was so excited about this coin that I chose UPS, so that's about $8).

So even if they absolutely 100% can be trusted to refund the money, I'd still be out $8 and up to an hour in the post office.

Instead, I choose to eat the $30 and have a coin that, while nowhere near what I was so excited about, is still a nice coin.

Either way, I'd have posted this thread because my point here was not to solicit advice on what to do so much as to share a bad experience with what I consider to be a dishonest company, hopefully find out whether others have had similar experiences (sounds like they have), and warn other novice buyers away.

I don't see my keeping the coin as a "win" for the company. By doing this the way they have, they not only lost my future business, but that of at least some potential buyers who read my post here or my review at the BBB. I'm betting that, weighing the outcome against what they got out of this transaction, they would wish they'd have just charged $30 less or pictured the correct coin in the first place.

Again, have a great Christmas, guys!


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jbuck's Avatar
United States
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