Problems With Whitman 20th C Type Album

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Author	Replies: 5 / Views: 944
janknez Pillar of the Community United States 595 Posts	Posted 04/28/2008 7:03 pm Here is e-mail I sent to WhitmanBooks.com on Saturday: I ordered your 20th Century United States Type Set album from Brent-Krueger ($15.95, an excellent discounted price). When it arrived, the cover was completely detached from the plastic spine which holds the posts that hold the pages. The rivets do not appear to have been set correctly, and the spine was also split from the top hole to the end. I complained to Brent-Krueger, and they generously sent me a new one at no cost. It arrived yesterday. The second page had a major flaw where the blue lining material between two coin holes was torn and folded over on itself. I could not find a way to repair it; gluing would not work as the only thing it would stick to would be the plastic slide, which is unacceptable. Luckily, I happened to have another album just like it, so I swapped the second page from the album with the detached cover, and now I have a perfectly serviceable album for my 20th Century Type Set. Both of these albums were encased in heat-shrink plastic when they arrived at my house, so I presume what we are dealing with are defects in material and/or workmanship. It is very disappointing. I have always had a high regard for Whitman products, but this experience will make me very wary before I buy another album of yours. Here is the reply I got tonight: Thank you for your inquiry to Whitman Publishing, LLC. I apologize that you received some defective product. When working with humans mistakes will happen, we strive for perfection, however we do fall short sometimes. I am pleased that you do have one complete album. Please let me know if you have any additional questions. Thank you again for your inquiry. Thanks Whitman Publishing, LLC I don't know what I was expecting in the way of response. Oh well, the album wasn't my only disappointment, I guess. Jan Report this Post to the Staff

patrick Pillar of the Community United States 560 Posts	Posted 04/28/2008 11:14 pm That is disappointing. It seems like quality control is now something that is optional - or outsourced. From the tone of this response, it also seems like they're getting lots of complaints. I use the Whitman plastic 2X2s and recently started getting a lot of broken pieces in brand new boxes. They also replaced the clear quarter 2X2s with opaque HE Harris ones (evidently the two companies are now one). These also have an obnoxious HE Harris label stamped on them. When I complained that I didn't want these, I was told that they had run out of the clear ones and would produce more when the current supply was exhausted. So I would either need to get use to HE Harris stamped all over my collection or switch to something else. Great! Report this Post to the Staff
eaglefoot Pillar of the Community United States 6326 Posts	Posted 04/29/2008 09:24 am That is kind of a "let down"........I guess you've just got to check everything very very carefully at the time of purchase from now on ! Report this Post to the Staff
small change Valued Member United States 69 Posts	Posted 04/29/2008 09:50 am I am looking for a 20th century type set book also. I have a Dansco 7070 type set but that will be a long time in filling up,as it is 19th and 20th. century. Dansco does not seem to make just a 20th century one. Can anyone recommend something. How about capital plastic, do they have 20th century one. Report this Post to the Staff
zacharycash Pillar of the Community United States 668 Posts	Posted 04/29/2008 09:55 am The Lincoln Cent Album I oreded from the whitman website is fine. Report this Post to the Staff
jbuck Moderator United States 187654 Posts	Posted 04/29/2008 11:13 am quote: How about capital plastic, do they have 20th century one Yes, they do! Shop aound, but here is one place... http://www.wizardcoinsupply.com/pro.../index2.html Coin Collector Since 1978 Avatar Old Avatar 7070 Eisenhower Australia Canada World CCF Members on eBay CCF eBay Search Engine Report this Post to the Staff
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