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International Ebay Sale Extortion

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Valued Member
United States
206 Posts
 Posted 05/30/2019  08:37 am  Show Profile   Bookmark this reply Add Andy Herkimer to your friends list Get a Link to this Reply

Quote:
The price of the coin was $15, the ship cost was $10, the stamp on the envelop was $3.


Then the total price of the coin was $25, no different than if the coin had been $25 with free shipping. You accepted that, yet still decided that you were entitled extort a partial refund after the fact. As far as I am concerned, that is extortion.

Personally I have free shipping on my items, I include the price of the shipping, packaging and my time into the listing price. The reason I started doing that was to avoid this exact scenario.
Valued Member
United States
206 Posts
 Posted 05/30/2019  08:50 am  Show Profile   Bookmark this reply Add Andy Herkimer to your friends list Get a Link to this Reply

Quote:
Are you aware you have been flagged and are under surveillance by ebay and they are going back months, if not years into your shipping fees looking specifically for over-charges. I simply wanted to settle this buyer-to-seller or man-to-man if you prefer, but obviously you underestimated that buyer's will simply accept paying your ebay & Paypal fees for you. You made several mistakes, let me list them out for you:


It is not just shipping, it's shipping and handling. That includes the cost of envelopes, packaging, time spent and gas to get to the post office etc. If you believe the fees are too high, that's fine and you can buy elsewhere. Demanding a refund after the fact is the problem.

The buyers ALWAYS pay ebay and PayPal fees. The seller is not there to make a loss.The same with any purchase you make, the costs of shipping and fees are always included in the total price.

Example; a proof set for $20 with free shipping = $12 for the proof set $8 shipping and handling, along with ebay fees. Both are the same, just listed differently.
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tdziemia's Avatar
United States
7958 Posts
 Posted 05/30/2019  09:06 am  Show Profile   Bookmark this reply Add tdziemia to your friends list Get a Link to this Reply

Quote:
Example; a proof set for $20 with free shipping = $12 for the proof set $8 shipping and handling, along with ebay fees. Both are the same, just listed differently.


If I were selling a $12 proof set, I would charge $13.99 to make me whole on the ebay and paypal fees, plus $3 shipping, which covers my first class package postage (plus fees). That gives me a more attractive price ($16.99 vs. $20) to potential customers, and reduces the risk of customer dissatisfaction about my shipping and handling cost to zero.

But I don't need to pay myself for my time (because I am just a hobbyist), which seems to be a sticking point in this discussion.
Valued Member
United States
206 Posts
 Posted 05/30/2019  09:18 am  Show Profile   Bookmark this reply Add Andy Herkimer to your friends list Get a Link to this Reply

Quote:
If I were selling a $12 proof set, I would charge $13.99 to make me whole on the ebay and paypal fees, plus $3 shipping, which covers my first class package postage (plus fees). That gives me a more attractive price ($16.99 vs. $20) to potential customers, and reduces the risk of customer dissatisfaction about my shipping and handling cost to zero.

But I don't need to pay myself for my time (because I am just a hobbyist), which seems to be a sticking point in this discussion.


It was an example, not an absolute lol. But yes, you could do that. However, by charging $3, you open yourself to less than five stars on feedback and believe me it will happen. I originally charged actual postage + $1 and had people leave one star for shipping feedback, even though they left five star positive for the rest of the transaction. So I just changed the price to reflect the cost and made shipping "free". Same price, different listing practice.

Frankly, as a hobbyist I can never charge what my time is worth. Which is why many low value collector coins have been deposited at the bank rather than bother selling them.

The point is, that if the buyer had questions / concerns, they should have addressed them before purchase, not attempt to extort after the fact.
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llewellin's Avatar
United States
1005 Posts
 Posted 05/30/2019  09:21 am  Show Profile   Bookmark this reply Add llewellin to your friends list Get a Link to this Reply
That's assuming domestic shipping, this was international. $20 w/ free shipping vs $12 w/ $8 shipping are equivalent in my book. The money you spend doesn't change just because it's allocated differently. When you buy a listing you agree to pay the full amount. Still looks like extortion to me, buyer should be ashamed of themself.
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Canada
737 Posts
 Posted 05/30/2019  09:42 am  Show Profile   Bookmark this reply Add TaeKenDo to your friends list Get a Link to this Reply
You guys...loll Quoting me and twisting it to fit your pov or narrative doesn't change my pov. You've even side-stepped the whole point. I would NEVER have paid $25 for the coin, ((even with Free ship)). I was expecting some sort of expidited shipping for $10.00 and had I known that I was going to be charged an extra $7.00 for 2 mins work, I would never have bought the piece. There is no way $7.00 for handling on a $15 coin is justified. He abused the system and a buyer's trust or expectations and got caught. If it were any other situation like a car dealer or whatever trying to pinch out the last buck on your back and you discover and undisclosed charge, you would have something to say and try to rectify it. I took issue with it, it's my choice and my prerogative. Case is closed.
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serial's Avatar
Australia
539 Posts
 Posted 05/30/2019  09:51 am  Show Profile   Bookmark this reply Add serial to your friends list Get a Link to this Reply
No they are not,
ebay finalized the case in my favor well, see message from ebay below
" ebay opened a case because of an issue with an item purchased from you. We reviewed the case and have decided to issue the buyer a refund of AU $25.00 without any impact to you.

This case is now closed. You're not required to reimburse the buyer or ebay, and this case won't be counted in your seller performance evaluation."
I have not engaged in any illegal practice with my postage charges, you have lied about the how much extra the charge was versus the "stamp" cost
if you want free postage, purchase items from your own country, I often send low value coins locally for no charge
you say all I have to do is throw it into an envelope and throw it into the post system but you neglect to mention that all international postage sent from Australia requires custom declarations to be completed and entered into the computer system at deposit of postal item. a process that takes more than the 5 minutes you attribute to it.
I am , as per ebays policy, allowed to charge a postage and HANDLING fee
this is the minimum I charge for any international. if you purchased 10 coins like this it would have been the same amount as I offer combined shipping.

But the fact is you purchased an item for an agreed amount delivered
you got the item then asked for a discount threatening negative feedback if you didn't get it
that make you a fraud, anyone who changes the terms of any agreement after the other party has satisfied their end of the agreement is someone not to be trusted

Valued Member
United States
206 Posts
 Posted 05/30/2019  09:58 am  Show Profile   Bookmark this reply Add Andy Herkimer to your friends list Get a Link to this Reply

Quote:
You guys...loll Quoting me and twisting it to fit your pov or narrative doesn't change my pov.


Nothing to do with point of view, the fact is that you paid for the coin, then demanded a partial refund on shipping costs. In your view that is reasonable, in the sellers it is not. By all legal standards you entered into a legally binding contract then decided to change the terms after the sale.


Quote:
I would NEVER have paid $25 for the coin


Yet, that is exactly what you did.


Quote:
I was expecting some sort of expidited shipping for $10.00


Yet the listing did not state expedited shipping. Still, if you believed that, you should have asked the seller prior to or just after the sale, but did not.


Quote:
If it were any other situation like a car dealer or whatever trying to pinch out the last buck on your back and you discover and undisclosed charge, you would have something to say and try to rectify it.


Any attempt to rectify it would be before the sale, not after agreeing to the terms and signing the paperwork.

Valued Member
United States
206 Posts
 Posted 05/30/2019  10:02 am  Show Profile   Bookmark this reply Add Andy Herkimer to your friends list Get a Link to this Reply

Quote:
No they are not,
ebay finalized the case in my favor well, see message from ebay below
" ebay opened a case because of an issue with an item purchased from you. We reviewed the case and have decided to issue the buyer a refund of AU $25.00 without any impact to you.


This is what ebay do, they eat the cost to keep everyone happy.

I would highly recommend you include the postage&handling fees in the cost and offer free shipping at least for international shipping. It would avoid this scenario happening again.
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serial's Avatar
Australia
539 Posts
 Posted 05/30/2019  10:19 am  Show Profile   Bookmark this reply Add serial to your friends list Get a Link to this Reply
Thanks for the suggestion, it does make sense in theory but it would mean that I would have to dramatically increase the price of all my low value items that would make the unpalatable to local buyers who pay far less for postage.
I sell heaps overseas, I often lose out on postage as we get slugged large sums in Australia to post overseas and the paperwork we have to both complete and lodge at the post office (that then gets typed into a computer system while we wait, an incredibly inefficient and time consuming process) means that I have to balance the cost of international postage both in dollar terms and workload, with the desire to continue to sell both domestically and internationally. I think I have a good balance and I ensure that my listings are clear and explicit in what the person is paying for.
I honestly think that he shouldn't have bought the coin, I have issued many a refund for lost items in post, damaged in transit or when I didn't catch an issue with the photographs I take.
in this case I just couldn't do it despite his threats because it was just plain wrong what he was asking for.
However I am drafting a standard email to send to any future low value international buyer to confirm that the postage cost are not an issue and to offer to cancel the transaction if they are unhappy with it.
Hopefully that should help me to avoid anymore TaeKenDo type ebayers who think sellers should lose money selling coins to them or work for free
Pillar of the Community
Canada
737 Posts
 Posted 05/30/2019  10:26 am  Show Profile   Bookmark this reply Add TaeKenDo to your friends list Get a Link to this Reply
@Andy Herkimer Yes, that's what ebay does but they also told me what he did IS indeed against ebay seller rules. And with all respect, NO, I did not willingly pay $25 + free ship. As I said, you see it from your perspective, I see it differently. And you suggestion to the seller is much more upright and should have been done from the beginning. I would never have paid $25 for a 'Filler' coin. If the seller was gracious and didn't hide behind the misunderstanding, he could simply have issued the refund and be done with it. And if he felt I was too demanding as a buyer, then he could have blocked me without it coming to this.

Oh, and last time I looked, the Neg FB stands. If ebay ruled it was unjustified, they would have already removed the Neg. If in the near future they do, then I'll know ebay could care less and I'll be much more cautious. I guess I've dealt with so many decent sellers, that I didn't see this one coming. Lesson learned.
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bobby131313's Avatar
United States
24173 Posts
 Posted 05/30/2019  10:27 am  Show Profile   Bookmark this reply Add bobby131313 to your friends list Get a Link to this Reply
How about a link to the listing?
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serial's Avatar
Australia
539 Posts
 Posted 05/30/2019  10:39 am  Show Profile   Bookmark this reply Add serial to your friends list Get a Link to this Reply
https://www.ebay.com.au/itm/1883-Br...223413303901

good point btw, I let my family get in the way of me getting ebay to remove the 1st and only negative feedback I have received, I will put 30 minutes aside to contact them and get it done tomorrow.
"And if he felt I was too demanding as a buyer, then he could have blocked me without it coming to this."
if you had told me when you made an offer for the coin that you wanted it posted for free I would have, again the issue is that you waited until I fulfilled my end of our contractual agreement to indicate that you wanted a FURTHER discount and you used your feedback as leverage against me
that is unethical behavior.
like I said in my message to you when I found out you had left negative feedback
"Good luck with your life, you will need it behaving like this"
but dont worried you are blocked now by me and a few others in Australia

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bobby131313's Avatar
United States
24173 Posts
 Posted 05/30/2019  10:48 am  Show Profile   Bookmark this reply Add bobby131313 to your friends list Get a Link to this Reply
Listing clearly states $10 standard shipping. Also states, Estimated delivery within 8-16 business days. Sounds like the seller fulfilled his contractual obligation perfectly. An obligation the buyer explicitly agreed to by making the purchase. There should have been NO surprises.

This seems to be one of those cases that I'm furious a seller can't leave a negative for a buyer anymore because I would. He'd also be on my (and all my friends) blocked buyer list.

International-Ebay-Sale-Extortion
Valued Member
United States
206 Posts
 Posted 05/30/2019  10:49 am  Show Profile   Bookmark this reply Add Andy Herkimer to your friends list Get a Link to this Reply

Quote:
How about a link to the listing?


The basis of the issue is that the buyer "was expecting some sort of expidited shipping"

Yet the listing clearly stated

"Standard International Flat Rate Postage"


Quote:
This seems to be one of those cases that I'm furious a seller can't leave a negative for a buyer anymore.


I am with you all the way on that.
Edited by Andy Herkimer
05/30/2019 10:51 am
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