Ruined By Ebay - Page 2 - Coin Community Forum

To participate in the forum you must log in or register.

Author	Replies: 52 / Views: 6,482	Page: of 4

bobby131313 Forum Dad United States 24155 Posts	Posted 10/01/2008 10:56 am Quote: I thought you knew there was no difference between the two entities. They are completely different companies, separately publicly traded and managed. That's why I asked. You can be suspended independently from either for completely different reasons, so it's extremely relevant to this conversation as you can see by the confusion in the replies. Quote: That's it I've given up - as of today ebay have restricted my account for at least 4 weeks and I don't know why. There were seller issues arising from packages that went to other countries and didn't arrive. ebay took money out of my account for this without me being able to stop it. This is terribly confusing. Did Paypal freeze your account and take money to give back to the buyer from your PP account or did ebay suspend you and take your ebay balance due from your bank account? Also you say you don't know why this happened then followed that right up with a partial explanation. So it seems you have at least some idea why. So what exactly has happened, did Paypal freeze your account? Or just a transaction? Or did you truly get suspended from ebay? I'm not trying to be a tough guy. I'm trying to help, but I can't help until I know the exact problem and the exact story. If you would rather email the details to me in confidence that's fine. Susan and I have a lot of experience with these companies and may be able to help you expedite the issue so you can start making some money again. Shop CCF Members on eBay. Report this Post to the Staff
marine09666 New Member United States 21 Posts	Posted 10/01/2008 11:46 am Ya I do tons of sales on ebay also, I usually only ship to north America but I will ship to anywhere except Italy and Vietnam (customs issue)If you ever ship international get insurance, delivery confirmation, and signature, its best to go through UPS for it. This is all because if they open a dispute with you, you have tons of proof it was shipped and even delivered and then it becomes a issue between the buyer and UPS or who ever you shipped it through. I know what you mean about ebay and there little brother Feepal. It makes it hard to run small businesses like we have. Oh well its my only source of income to so I gotta deal with it. Good Luck! Report this Post to the Staff
NumisMattyUk Pillar of the Community United Kingdom 2217 Posts	Posted 10/01/2008 12:47 pm Quote: with ElleKitty. I've bought from you several times and never had a problem. In fact, I usually receive packages from you faster than I do from most US sellers. Weird Quote: I'm not trying to be a tough guy. I'm trying to help, but I can't help until I know the exact problem and the exact story How do I know the exact story when it was not explained to me by ebay All I got from them was a seller non-performance thing so I guess I don't have a clue... Can't you see there is a piece missing from the picture? Edited by NumisMattyUk 10/01/2008 1:03 pm Report this Post to the Staff
bobby131313 Forum Dad United States 24155 Posts	Posted 10/01/2008 1:43 pm Well I'd be happy to help you if I can, but without answers to some of the questions I've asked, it's impossible. Shop CCF Members on eBay. Report this Post to the Staff
t360 Pillar of the Community United States 2703 Posts	Posted 10/01/2008 3:45 pm Hi Matt Sorry to hear about this. What did the seller non-performance thing say exactly? If I buy something else from you here on the forum, can I still pay you now with paypal? Report this Post to the Staff
halfabustisbetter Pillar of the Community United States 1984 Posts	Posted 10/01/2008 4:32 pm Overall, not quite a full story. There are usually two sides to any story and the details are pretty vague. "Ruined" is pretty dramatic language though. Report this Post to the Staff
NumisMattyUk Pillar of the Community United Kingdom 2217 Posts	Posted 10/01/2008 6:05 pm Quote: "Ruined" is pretty dramatic language though. Is it really now? Think again. And thanks for your kindness. I get up one afternoon and go to my PC and everything is swell, all the listings I have taken time and effort over (with my chrnoic fatigue syndrome and it is very, very exhausting to me doing this stuff) and then all of a sudden when I refresh the page I see that my whole portfolio has just disappeared and is in the Unsold bin as 'listing breaches'. Wjat more information do yo uneed to, err, judge me which is what you are probably, disingenuously trying to do. Oh, here is the information I have got. Quote: Dear numismatty (myemailaddresshere@inbox.com), We regret to inform you that your ebay account has been restricted from selling on ebay for breach of our Seller Non-Performance policy. This means that your account has generated an unacceptably high level of dissatisfaction amongst your buyers. Because of this, we are removing selling privileges on this account for a at least 4 weeks, and are ending any open listings. You will still be able to buy items, conclude outstanding transactions, resolve issues with your buyers, leave Feedback and access emails in My Messages. However, you won't be able to list any items with this account. *About ebay's Seller Non-Performance policy* All ebay sellers must perform in a manner that results in a consistently high level of buyer satisfaction. If a seller is in breach of the Seller Non-Performance policy and ebay may take action against their account. For more information about our Seller Non-Performance policy, copy this link into a new browser window: http://pages.ebay.com/help/policies...ormance.html Here's what you can do now: We strongly encourage you complete all your current sales in a manner that results in positive buyer experiences, and settle any open issues from previous sales. Most problems can be quickly resolved with a friendly conversation. We recommend you phone the buyer directly or send them an email asking them to phone you. You should also resolve any buyer disputes open against you in both PayPal and ebay. Here's how to view the disputes: - ebay: Go to My ebay and click "Dispute Console". You can respond to the buyer in the Dispute Console, or send them an email from the item page. - PayPal: Log in to your PayPal account and click the "Resolution Centre" subtab. For more information copy these links into a new browser window: http://pages.ebay.com/help/tp/inr-s...process.html https://www.paypal.com/uk/cgi-bin/w...ResolveIssue What happens next? We'll review your account again after 4 weeks. If buyer satisfaction with your account has improved significantly the restrictions will be automatically relaxed or lifted. If your account standing has not improved (i.e. you haven't resolved disputes, and completed any open transactions) we will take further action, which may include the suspension of all of your ebay accounts. Here's a few tips for ensuring buyer satisfaction: - Indicate postage costs and time frames clearly and package the item well to ensure it's delivered safely. - Keep an eye on your "Buyer satisfaction" rating in Seller Dashboard. - Contact your buyer as soon as possible if any problems arise at your end, such as a delay in posting their item. - If a buyer contacts you with a concern, you should respond promptly and personally. Most problems can be quickly resolved with a friendly conversation. Phone the buyer directly or send them an email asking them to phone you. Please be advised that this account restriction does not relieve you of your obligation to pay any fees that you may owe to ebay. Thank you for your cooperation in this important matter. Regards, ebay Trust & Safety You want *MORE INFORMATION?! I call up customer support and they tell me the same thing (as in the pre-fabricated standard letter which it doesn't take much time and effort to write as not much thought goes into something like that), account suspended for 30 days and it's like I'm supposed to be braindead so I cannot control my anger and end the conversation without pressing any further. To cut a long story short, it's probably because, despite no more negs and a high percentage score, my detailed feedback has not picked up even since I started posting items faster. It just hasn't picked up quick enough to change the figures - I have done lots of good business lately and sent items much faster, despite my health not being too good lately (I've suffered from daily bouts of palpitations). But the buyers who received my later packages weren't leaving me much good feedback, and frankly, the way they give the buyers total power over the sellers, is like giving a teenage thug a baseball bat to go into a shop and buy cigarettes. Depends on how they are feeling on that particular day, and oh please don't be nasty with me Sir*! Edited by NumisMattyUk 10/01/2008 6:15 pm Report this Post to the Staff
Yass Pillar of the Community Australia 652 Posts	Posted 10/01/2008 8:55 pm Quote: They are completely different companies, separately publicly traded and managed. Paypal is owned by ebay. They may be seperately publicly traded, but managed? If not so sure. The problem with both companies is that there is absolutely no way that any party (either seller or buyer) can put an argument across. Its like the US IRS and Chinese Law. You are guilty until you can prove your innocence. Report this Post to the Staff
t360 Pillar of the Community United States 2703 Posts	Posted 10/01/2008 8:59 pm just wanted to understand the situation better and help out a family member, dude Report this Post to the Staff
KurtS Pillar of the Community United States 5318 Posts	Posted 10/01/2008 9:10 pm Quote: The problem with both companies is that there is absolutely no way that any party (either seller or buyer) can put an argument across. I've had my own share of problems with PayPal. I suppose it works OK when there are no complexities, but hit a snag and good luck! I have money that's stuck in cyberspace and probably will be forever due to their convoluted "verification" processes, and quasi-Stalinist customer service. Compare this for instance to Amazon's payment process--night and day. I only share this because I understand what Numismatty may be going through. Report this Post to the Staff
halfabustisbetter Pillar of the Community United States 1984 Posts	Posted 10/01/2008 10:11 pm I'm very sorry if you take my comments as unsympathetic. I too have some pretty strong negative opinions of ebay, although I don't bother to post them directly on the ebay site, either in blogs or forums. I appreciate you posting ebay's letter. They should lay out exactly what caused the suspension and what needs to happen for you to be reinstated. I still must admit I don't understand the true nature of their or your complaint--and perhaps this public forum isn't the place to air it all out. Maybe by giving an expert like Bobby more details in private he can help you. ebay has obviously found that satisfied buyers buy more than unsatisfied ones, and that ticked-off sellers are simply expendable. They make economic decisions according to their own matrices. I, personally, do care that you are hurting, but even though it appears capricious and arbitrary in your single instance, ebay is a corporation and doesn't have to care about your medical condition any more than they have to care about my wife's cancer. Also, I'm sorry if four weeks is going to cause your ruination, but blaming ebay seems counterproductive. If you think that your efforts are going to be best spent trying to change ebay rather than yourself, then you might want to change your ebay name to DonQuixote2008 or something like that. If your buyers are being unreasonable, all you can do is satisfy them as best you can and get on with things. I'm sorry if you find my response hard to take; in my family all the advice I got when times got tough was to "Suck it up." Report this Post to the Staff
KurtS Pillar of the Community United States 5318 Posts	Posted 10/01/2008 11:13 pm I think this thread has taken a rather dark turn, which I find unsettling. Personally, I could care less about ebay's corporate mindset, whatever that might be--my friends are collectors, not corporations. ebay will be irrelevant if Numismatty finds a way to sell his coins without their "help"--and I'll happily buy a coin from him if that fits my collection--got any old Norway/Sweden coins? Perhaps this is a better way to approach this subject--than calling him "Don Quixote"? really. Report this Post to the Staff
halfabustisbetter Pillar of the Community United States 1984 Posts	Posted 10/01/2008 11:50 pm First of all, I never called anyone Don Quixote, and I wasn't defending ebay in the slightest, so please stop mischaracterizing my words. What I said was that anger at ebay and trying to change it will not get one anywhere--that is just tilting at windmills. Also, if this is about your friends, the collectors, then in this instance, your friends also include the ones who caused ebay to take this action. I know that the poster is a member of this site, but the buyers who made complaints are also your friends, the collectors. Without their input, all we get is one side of the story. There have been numerous threads in which people have been ticked at ebay for a variety of injustices. Some have been shown to be more legit than others, and members have a right to voice their opinions whether they "unsettle" you or not. And maybe it's good if we're all a little "unsettled" by this. In his original post our fellow member said that "Somehow, I still wasn't providing a good enough experience to my buyers." The question I have relates to the "How" of "Somehow." I think if we could be given the listing details and shipping information, as well as a run-down of communications between buyers and seller, then we'd be able to get a clearer picture of the problem. I know people are upset, but "DOWN WITH THE SCUMBAGS OF ebay" suggests a need to vent rather than to deal constructively with the issues at hand. If it's not apparent that my comments were meant to be constructive, I guess I'll have to defer to your judgment, and just say what you apparently think needs to be said: " ebay sucks, they're a bunch of criminals, you got the shaft. ebay is evil. You should sue the jerks." There, does that fit what you think a proper response should be? Report this Post to the Staff
KurtS Pillar of the Community United States 5318 Posts	Posted 10/02/2008 12:03 am I don't know what a "proper" response should be--I just noticed an escalation of rhetoric that strikes me as counterproductive. I'm not going to add further to what I've read...I just wish Numismatty the best of luck resolving this. Edited by KurtS 10/02/2008 12:04 am Report this Post to the Staff
halfabustisbetter Pillar of the Community United States 1984 Posts	Posted 10/02/2008 12:27 am I view rhetoric, like Aristotle, as the art of practical wisdom and decision-making. Since this is a 'family,' I would only note that I've been told things by and said things to my own family that make my previous comments look like a lullaby --and agree to leave it at that for now. Report this Post to the Staff
	Replies: 52 / Views: 6,482	Page: of 4

First Page Last 15 Replies

To participate in the forum you must log in or register.

All Forums Category: eCommerce and Online Auction Forums Forum: eCommerce | eBay, eCrater, Heritage, Paypal, Auction Houses, etc.

The First Dollar, your premier source for bullion and rare coins. See our bullion list on the site and the coin inventory on ebay.

Silver Gold Bull US is the United States leading bullion dealer. We deliver gold coins, gold bars, silver coins, silver bars and precious metals to your door. Order today!

View Last 100 New Topics

View Last 100 Active Topics

Disclaimer: While a tremendous amount of effort goes into ensuring the accuracy of the information contained in this site, Coin Community assumes no liability for errors. Copyright 2005 - 2026 Coin Community Family- all rights reserved worldwide. Use of any images or content on this website without prior written permission of Coin Community or the original lender is strictly prohibited.
Contact Us | Advertise Here | Privacy Policy / Terms of Use

Coin Community Forum

It took 0.51 seconds to rattle this change.