Great Collections Auction Page Loading Troubles

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Author	Replies: 7 / Views: 1,904
basebal21 Bedrock of the Community 13014 Posts	Posted 12/01/2019 8:42 pm Just wondering if anyone else is having issues getting the Great Collection site to load. I know my computer is old (getting replaced thanks black friday) but this two weeks in a row now I basically haven't been able to load the site on Sunday night during the actual auction ending. It keeps returning an error that the site is down. Update: It seems to be working again but from about 8:10 to 8:40 Eastern time I couldn't get it to load Edited by basebal21 12/01/2019 8:44 pm Report this Post to the Staff

GrapeCollects Pillar of the Community United States 8939 Posts	Posted 12/01/2019 9:35 pm ISP Issue across the US + a possible Denial of Service attack on the site. Report this Post to the Staff
BStrauss3 Pillar of the Community United States 4594 Posts	Posted 12/01/2019 9:52 pm From their home page: "Auctions have been extended by 20 minutes due to a internet service provider outage affecting many users within the U.S." -----Burton 50+ year / Life / Emeritus ANA member (joined 12/1/1973) Life member: Numismatics International, CONECA Member: TNA, FtWCC, NETCC, EveryCountry (online) coin club Owned by three cats and a wife of 40+ years (joined 1983) Author: 3rd Edition of the Sample Slabs book, https://www.sampleslabs.info/ Report this Post to the Staff
basebal21 Bedrock of the Community 13014 Posts	Posted 12/01/2019 10:17 pm Oh wow. I'm so happy I don't have anything ending tonight. Time to go hunting for deals lol Report this Post to the Staff
sel_69l Bedrock of the Community Australia 21788 Posts	Posted 12/02/2019 01:23 am I am glad you got it to load. This sort of news always makes me a little nervous, such that my computer could inadvertantly download a 'nasty' into the software. That is why I avoid digital payments, and only use bank protected security software, that is continuously maintained on a 24/7 basis. Report this Post to the Staff
greatcollections Great Collections Representative United States 33 Posts	Posted 12/02/2019 06:40 am Two weeks in a row? We had zero issues with our site last week. Last night for a few minutes, our internet service provider had a connectivity issue. It caused our website security software to confirm all users are human, which takes about 10 seconds and ensures that there's no spiders needlessly accessing our website while auctions are ending. We pay a fortune for this software and it's the first time it was used on our production website. Out of an abundance of caution, we extended all auctions at that time by 20-25 minutes. If you're ever having issues, please call our office at 1-800-442-6467 or shoot me an e-mail at ian@greatcollections.com. We monitor messages even when we're not at the office on Sundays. - Ian Report this Post to the Staff
greatcollections Great Collections Representative United States 33 Posts	Posted 12/02/2019 06:43 am Just wanted to respond about this. > That is why I avoid digital payments, and only use bank protected security software, that is continuously maintained on a 24/7 basis. We do not store any client payment data electronically - for your protection and ours. Regards, - Ian Report this Post to the Staff
sel_69l Bedrock of the Community Australia 21788 Posts	Posted 12/02/2019 6:06 pm My problem is that there could be a third party data miner in my software of which I am unaware, and had unknowingly loaded, despite security precautions taken. Report this Post to the Staff
	Replies: 7 / Views: 1,904

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