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 Replies: 11 / Views: 2,701 |
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Pillar of the Community
United States
3281 Posts |
I'm kind of in a foul mood right now, so seeing this message when I got home kind of tipped me off:
"I would like to return this penny as it does not look like a Repunched mint mark or the penny in the picture. There is no dent mark in the nine on this penny I have a lot of pennies like the one you sent me and don't feel this penny is worth the price. I sent you a picture of the penny you sent me as it looks under my high power microscope it looks more like grim than a Repunched mint mark so I am requesting to return this penny for a refund."
They sent me a photo, and the RPM was on it. You could clearly see it. And there microscope, was cheaper than my $40 one. In retrospect this is minor, but this is the second person this week who think they are an expert and can't see the RPM when it's right in their face.
I swear if this person gives me negative feedback...
EDIT: I was pretty heated when I wrote this topic. I'm sure you guys understand. Like someone coming into a coin store and telling the owner he's wrong about a product. I finally get it now what it's like for newcomers to tell you you're wrong on the forum when they post a photo of a damaged coin thinking it's a million dollar find. Edited by SilverCents
07/22/2020 12:10 am
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Pillar of the Community
 Canada
5404 Posts |
Slow down and take a huge breath . ebay is buyer centric and that ain't Gonna change anytime soon. You just accept the return and move on. Selling on ebay is a business , like any other . In business whether YOU like it or not , the customer is always right , even when they are not . If you are not prepared to deal with the Flaky customer or I did not like it guys best find a New , new career . That's my advice , I have been selling Coins for well over 45 years , ebay since 2000. Edited by Pacificoin
07/21/2020 7:01 pm
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Pillar of the Community
 United States
3281 Posts |
Thank you for the advice Pacificoin. My anger isn't really caused by this guy, today has just been rough in general. After I cooled down a bit, I wrote him a reply going through why the coin looked like it did and such. I also added that if he wants to return it then OK, but I suggested for him to compare the coin to images on VarietyVista.
I understand you sometimes run into people like this, like you said, this is just really the first time. Guess it had to happen sometime. Again, thanks for the help.
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Pillar of the Community
Canada
5404 Posts |
My friend , believe me , if there was a thread of Worst ever sales experiences on ebay it would Be hundreds of replies long! Good luck stay cool ! |
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Pillar of the Community
Canada
3733 Posts |
Pacificoin, has some good words of wisdom for you, and if you plan on selling coins for many years, you will get the opportunity to meet more of the less than perfect customers that are out there..
As a seller you can do everything right, and still be wrong.. And trust me, I have been in retail for 35 years, never say to yourself, I just dealt with the worst customer ever, because usually sooner than later, there will be another one..
Just imagine dealing with a customer not being happy with the 500$ coin they bought. And having to try to make them happy.
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Pillar of the Community
United States
3663 Posts |
@SilverCents, The same dynamic happens at shows and in brick-and-mortar settings. At least part of the time, the root cause is buyer's remorse. The buyer regrets the cost, the coin, the lost opportunity to buy something else, etc. The buyer's excuses are simply to cover up the embarrassment of making a hasty purchase. Try not to take it personally. There are only two things coin buyers want, and nobody knows what they are. @Pacificoin, Sage advice, as always. It's the reason I don't do the ebay thing. I love online buying. I don't love the ebay environment. I greatly miss the days of the late, lamented Teletrade. @silverwolf, Agreed, there is that slow but steady stream of the gripers. Thankfully, there is also a steady stream of really fun people to work with, as well. The daily hope is more of the latter and fewer of the former. Don't lose heart. |
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Valued Member
United States
177 Posts |
Retail is retail... Crazy folks are every where...I have a lot of stories from the last 20 years in retail. The key is NEVER let them make you mad... If they get you mad they have won the battle. I have noticed that roughly 90% of the "mad" folks are looking for a freebie of some kind... Offer a small discount or offer to return the item. If you tell them to bugger off make sure you can handle the backlash... depending on your situation. Its a game and if you look at that way you can almost always win with a bit of thought...
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Pillar of the Community
United States
3281 Posts |
Thanks again Pacificoin, I'm sure this seller isn't the worst I'll come across. Just a stepping stone. You're right silverwolf. Ah yes, retail is infamous for it's customers, at least that's what I've heard. Thanks for the words of wisdom, I'm certainly not alone in this. And yes this is to be expected sometimes when dealing with an ebay store, or the running of any store in general. Hm interesting fortcollins, thanks for sharing that with me. I suppose I just got frustrated because the seller was implying I was an idiot and he knew more about my own coins than I did. Thanks again everyone. Yep that's true Sir Derrin. Thank you for letting me know. I sent what you would call a "straight to the point/slightly obviously frustrated email. But then I retracted it as I don't want to run the risk of negative feedback. If I return the coin, that's all there is to it, besides a inconvenience of course. But I can't afford negative feedback at where I am now, which is a newer seller. I'll keep that in mind for the future Derrin, thanks. Edited by SilverCents
07/21/2020 9:16 pm
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Pillar of the Community
 United States
8938 Posts |
Varieties can be tough like that on ebay. Thankfully, most of what I sell in terms of varieties and errors are either under $10 or over $1k so if I get messed up on a $3 I don't really care, and the only people who buy the 1k listings know what their talking about, so it balances out. Actually, I've only ever had one issue with a variety coin ever, and that one just got damaged in the mail. If you want a horror story, a guy very nearly stole around $800 from me a few months back, not too happy about that one. Long story short he ordered a group of MS morgans and a MS Bust Half Dime and claimed that he never got them. I had sent it with signature and had the digital copy, but when he opened the item not received claim ebay didn't accept that as "the buyer claimed it wasn't them who signed". Uh huh. Through some digital sleuthing I was able to find a copy of his signature on some public documents of his and used them to prove it was his signature. I ended up getting my money back and he got stuck with the coins. Though that was a bit close for comfort not gonna lie. |
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Pillar of the Community
United States
7375 Posts |
What bugs me, is that a buyer will come up with all kinds of elaborate excuses, reasons, and stories, why they want a refund. They even blame the seller  All they have to do is just ask for a refund, and all is good. Yea, just get the coin back, and issue the refund. Won't be the last. Nice to be able to get support on this forum, it helps me a lot. |
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Pillar of the Community
United States
3281 Posts |
Thanks for sharing Grape, along with that nightmarish story, and you're very true edweather. The reason why I'm not writing more indepth replies to either of you two is because I got an email just now where the buyer replied.
Pretty much called me a jerk, and said that "everyone will know that you shouldn't be a seller" which implies they will leave negative feedback. What caused this reaction was just me being direct saying, "Check this VV link and compare it with your coin, your microscope lighting is off, and I can see that the coin in the image is the same as yours."
Honestly this is complete horse manure. I have no doubt I'll receive negative feedback. It'll knock down my positive feedback to 97% which is pretty rough. Can I do much about this?
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Pillar of the Community
United States
7375 Posts |
If you feel you are correct, and have perfect feedback, and can convince ebay that the buyer is off base, they might be sympathetic to your cause, and remove negative feedback if they leave it. Would probably pay to get ahead of it, and call ebay now before any feedback is left. |
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Replies: 11 / Views: 2,701 |
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Posted 07/21/2020 7:03 pm
