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Will there be any modifications to Certified Mail or mail requiring signature deliveries with customers? If so, how will this be supported?

One significant measure being implemented is a temporary modification to mail handling procedures for mail that requires customer signatures. We recognize the close proximity and additional handling that occurs when employees must ask customers for a signature and government issued identification when required. To reduce health risks, we are temporarily modifying customer signature capture procedures. Effective immediately and until further notice, our employees will follow the temporary process below for signature service items. This process applies to all letter carriers:

Avoid ringing the doorbell when possible. Knock on the customer's door. Avoid areas that may be frequently touched when knocking.

While maintaining a safe, appropriate distance, employees will request the customer's first initial and last name.

For increased safety, employees will ask the customer to step back a safe distance or close the screen door/door so that they may leave the item in the mail receptacle or appropriate location by the customer door.

If there is no response, employees will follow the normal Notice Left process.

If there are delivery points on the route where social distancing recommendations are difficult to follow, alternative delivery methods can be explored. (Industry Alert - 3/20/20)