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 Replies: 8 / Views: 1,268 |
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Pillar of the Community
Canada
1505 Posts |
I sent a bulk group of over 100 Canadian coins off to ICCS last week for grading. Basically a bunch of varieties and MS cameos.
On Friday evening I open the email that says the package has been delivered, which makes me happy, until I read that they left the package at the front door of ICCS's office (2nd floor of a multi tenant building open to the public). To make matters worse, ICCS's office is only open 8:30-12:30, package was delivered at 12:45. Now I am thinking this package is going to spend the weekend out in the open and ICCS is already closed and gone home.
I call Fedex, wait for 45 minutes on hold, talk to operator, she apologies, says this is not standard procedure etc... and that she will request the driver goes back to pick up the package (yeah right!).
Spent the weekend nervously pacing around thinking/googling how I can hold fedex accountable in case the coins are no longer there.
Finally, Monday morning comes around, after a few busy signals, I get through to ICCS. They have the package and told me they were quite surprised when they came back Friday afternoon, that something like that would be left in the open.
First time using fedex to send coins, not sure if I would want to do it again. This would have been a painful experience for me because the driver did not follow standard procedure (leave a notice on door). I did not indicate anywhere that I was ok with them leaving the package in open.
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Pillar of the Community
United States
592 Posts |
Fedex is NOT my preferred way of sending Anything Anywhere.
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Valued Member
404 Posts |
I only trust / use DHL and Pocztex - all of the other couriers that I have dealt with have consistently demonstrated laziness, negligence and incompetence. I am not saying that the two I mentioned are perfect, but at least they operate to what I consider a reasonable standard.
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Valued Member
United States
346 Posts |
I think this is on you for not requiring a signature or some other more secure service they offer.
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Bedrock of the Community
United States
94367 Posts |
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Pillar of the Community
 United States
6514 Posts |
What a nerve racking experience.  What in the Sam heck was that driver thinking. Really glad it worked out for you in the end. |
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Pillar of the Community
 Canada
1505 Posts |
Quote:
I think this is on you for not requiring a signature or some other more secure service they offer. I disagree, I chose standard procedure, which according to fedex, is to leave a notice on the door and attempt redelivery if the business is closed/unavailable. Their description did not include, we will leave unsecured in a hallway over the weekend, I got lucky they came back. At least it wasn't left at street level, lol. Quote:
insurance Covered, but not for time spent finding all these different coins, that would have been the expensive/painful part. Trying to replace, would be doable, but not fun. Anyways, sender beware. It's funny, at home, they will only leave a notice, even if they get into the building, sometimes I don't even think they buzz, they just leave a notice at the door. Edited by purelywasted
03/02/2021 11:55 am
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Pillar of the Community
United States
592 Posts |
Among my worst experiences with fedex has to be the $54,000. check in an overnight envelope that I finally found in the bushes by the front door.
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Bedrock of the Community
United States
10029 Posts |
Had the PO do this to me twice. One they left a package (First Class envelope) of coins strapped to the front "door" of my (typical) roadside mailbox.
They opened the door, put the envelope up against it, and put a large rubber band around it. The package was sent to me with signature verification. The mailman had signed it.
Had someone taken it, the PO had a record it was signed for and I would have had no way of getting anything out of it.
I did report the mailman's actions and she was required to give me a written apology - which was more a complaint about not wanting to trudge through the snow of my front yard to get to the door (I did have a cleared sidewalk, but you needed to go down the driveway a bit to access it and she was too lazy.
You would think once would be enough? Uh uh. Happened again. She kept her job somehow.
How much squash could a Sasquatch squash if a Sasquatch would squash squash? Download and read: Grading the graders Costly TPG ineptitude and No FG Kennedy halveshttps://ln5.sync.com/dl/7ca91bdd0/w...i3b-rbj9fir2 |
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Replies: 8 / Views: 1,268 |
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Posted 03/02/2021 07:31 am
