ANACS

I just have to relate this story..

I received some coins back from ANACS a couple of days ago, and when going through them I noticed that one of the coins did not have the appropriate variety attribution on the slab. It wasn't on the packing slip/invoice, either, which is weird because if the variety noted on the submission form is incorrect, or if they don't recognize that particular one, they note it on the invoice. There was no mention of it at all.

So.. I verified, again, that the coin was indeed the variety I thought it was, and dialed them up. Now, I was totally dreading the call - you know how things are anymore when you call customer service anywhere. I was pleasantly surprised that not only was the call answered by the 2nd ring, the person who answered was understandable, polite, did not have 800 other people talking in the background, AND was empathetic! He actually apologized, as the first grader had noted that it was indeed the variety I had put on the submission form, so it was just a clerical error when entering the label details to be printed. He said he would send me an overnight fedex label to send the coin back, and they would fix it and turn it around the next day.

I was floored! I felt like a fool, but holy moly it felt good to have someone not only nice on the other end of the phone, but also not make excuses, and offer to fix the problem right away. I received the label via email 10 minutes later! Heck, I'm not even irked anymore that it took them 7 weeks to grade my coins... they have a note up on their home page that they are really backed up, but if this is the kind of service a customer will still receive when they call, it's worth the wait.

It's odd that a simple contact like that could make my day, but it sure did. And I just had to share