Just Got A New Qx5 And Grrrr.... - Page 2

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Author	Replies: 24 / Views: 3,901	Page: of 2

Scooby Due Pillar of the Community United States 4000 Posts	Posted 03/22/2010 4:59 pm Apparently, my computer skills are more limited than I thought they were. I thought I knew my way around a computer pretty good, but I guess not. Quote: When you set the operating system on the QX5 you have to use XP. Don't know how to do this. Quote: Don't expect color. You're not going to get color. In fact, I remove the color data from all my shots these days. or this Quote: I have to use it through the scanner camera option in windows. or that. Sorry, I'm just getting really frustrated. Seems like I'm getting plenty of answers, but not how to go about it. Report this Post to the Staff
murty Pillar of the Community United States 1353 Posts	Posted 03/22/2010 6:33 pm Have you gone to the help page? Report this Post to the Staff
xshift Pillar of the Community United States 2669 Posts	Posted 03/23/2010 10:20 pm Scooby.. you can choose to run a file in "compatibility mode" in the file's properties, which you can get to by right-clicking on it. This would be the exe file, not the desktop shortcut created during install. The software is hopefully in the Program Files directory. So you would find the C:\Program Files\[QX5 Software] folder and look for the EXE that starts the software. Make sure the software is not running. Right-click the EXE file, and select Properties. Select the Compatibility Tab. Choose XP in the list, and optionally select Run as Administrator. Click OK. Then run the software again and see if it's any better. Report this Post to the Staff
Scooby Due Pillar of the Community United States 4000 Posts	Posted 03/25/2010 5:11 pm OK. Spent half of yesterday and most of this morning with Digital Blue on the phone. After hours of install/uninstall, new USB ports, downloading drivers and other crazy stuff - they have decided that my QX5 MAY be faulty. They said they will run tests, and if it is faulty they will send me a new one. If it's not faulty and I have a software problem, they'll send me the same one back. What kind of service is that? The thing that scares is me is if they take 2 weeks and determine it is my software, my window of opportunity to send it back to where I bought it may close. And their service isn't much better, they want to test it before they give me a exchange/refund. So, in the meantime, my funds are tied up, I can't shop around for another one. I'm completely at their mercy and not very happy about it. I told them on the phone that there were 10's of thousands of people on this website and that they would not want a bad review here. I'll update you on their level of service in a few weeks. Sigh, weeks. Report this Post to the Staff
murty Pillar of the Community United States 1353 Posts	Posted 03/25/2010 10:35 pm I believe xshift has the correct fix. Report this Post to the Staff
Scooby Due Pillar of the Community United States 4000 Posts	Posted 03/26/2010 12:36 am I tried that murty, before and after talking to them. This is the closest I can get to show up for a picture now. Report this Post to the Staff
murty Pillar of the Community United States 1353 Posts	Posted 03/26/2010 10:27 am no picture...just a pink box Report this Post to the Staff
Scooby Due Pillar of the Community United States 4000 Posts	Posted 03/26/2010 11:23 pm Exactly. That's all I get now. No matter if 10x, 60x or 200x, and no matter whether I put a nickel, cent or the samples that came with it. That's the picture I get. Report this Post to the Staff
Scooby Due Pillar of the Community United States 4000 Posts	Posted 04/27/2010 1:33 pm UPDATE: I sent the QX5 back to shoptronix (who is NOT an authorized dealer, by the way!). They received it on 04/01. I just got an e-mail saying they have finally determined the equipment to be faulty and will be issuing me a refund within the next 10 days. Sheez! I guess I'm at least happy I'm getting my money back and that maybe I'm not as stupid as this thread was starting to make me feel. Report this Post to the Staff
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