Denied At The Bank

Honestly I have no problems with tellers looking through the coins and keeping the ones they want, I would do that myself. However, they do need to be very discrete about it and make sure that their finds are not where customers can see them and ask for them, because in my point of view, the customer is entitled to ask for whatever currency he/she wants (within some boundaries, obviously you can't give one customer all the $1 bills in the building or anything like that because it would interfere with the bank's day to day activities).

I'll say it again. Ridiculous. There's no law that says just because you ask for all the pennies in the tray, they have to give them to you. That's completely absurd and I'm not buying it. If they don't want to give you coins, they don't have to, and if you don't like it, you're free to bank elsewhere. They're not required to do business with you at all, let alone do it your way. You can be flat out declined as a customer. You do know most banks do a credit check when you apply for an account right? (especially checking accounts) And that the fine print in most bank agreements says they can run a check any time if they see fit and terminate you right?

Give me the phone number you called, I want to call them myself.

I think I missed the point also

Yes, that makes sense, but again...

Bad customer service, yes.
Against company policy, maybe.
Illegal, no.

In the real world, it does happen. I've had happen to me...go to buy something that is right there, only to be told, "Sorry, this one is already sold." For all I know, it could be held for an employee to purchase.

But not illegal.


( oops )
Sorry SD, not trying to pile on...

No when you make a withdrawal you're not buying anything, not even close. How much are you paying for it? They're giving you your own money back.




You're right, you can specify. But there's certainly no law saying they have to honor it. Their only requirement is to give you the amount you want. Also specifying denominations and types are 2 completely different animals.

May I have 5 dollar coins and 20 quarters?

May I have 4 Presidential dollars, a Peace dollar, 10 Barber quarters, and 10 Iowa State Quarters?

See the difference?

This is getting silly now.

My original point was this...

Saying there's a law that requires a bank teller to give you anything you see in the drawer is just wrong.

ok guys, maybe we got off on the wrong foot.

i understand my anaolgy has holes in it, I take back that it was illegal. I should of used other wording.

when I spoke with the corporate manager at bank of America, he told me that it is against bank policy to deny a member of that bank any contents in the drawer.

when a teller refuses to give money from the tray, it goes against bank policy, and in my book that is wrong/illegal/conflict of interest, whatever you want to call it.

also, when you have so called coin collectors working in banks, it does create a conflict of interest for them and their employer, does it not?. I work at a golf course, and if someone asked me to find them some golf balls when I was on the clock so they could sell them and make money, it would be a conflict of interest. so while I'm hunting for golf balls, there is something that breaks, I get behind and make my boss look bad, then ultimately get fired.

now that is a pretty extreme way to look at it. and I know that it is a different "thing" we are talking about; sale of goods/products/services.

now, I have never worked at a bank, so I do not know each ones code of conduct or policy's by heart. but when you have tellers holding money because it is worth more numismatically, or because they can make money off it, it is wrong, in my opinion.

when I make a withdrawal, I am not buying anything, but because I am a member of that bank, I am entitled to whatever money I ask for. same goes for business when they come in and ask for specific denoms. a teller isn't going to NOT sell you that box of cents becuase the thinks the next WAM or 55 DD) is in there. her job is to provide a service to the customer, not hunting down the next million dollar find, or even the next 64 kennedy.

now, I understand that working at banks, some tellers do this all the time. is it right? does their manager know they do it? is looking through bills or CRW while its slow a bad thing? does it go against your bankers policy? I dont know, all food for thought I guess. and yea, if that happens to me again, I will talk directly to the manager and confront the issue. to me, its worth it. I am sorry if I offended anyone - not my intention.

Ironic that a "Peace" Dollar is the root of so much discord. ;)