| Author |
 Replies: 44 / Views: 5,685 |
|
|
|
Pillar of the Community
United States
581 Posts |
I think if it were me, I would have had the manager called immediately.
Explained that the teller was just extremely rude to me over a coin that was seen in the drawer.
I would have made such a stink with the teller.
This would accomplish maybe several things.
1- The manager removing said coin from the drawer and possibly keeping it for him or her self.
2- The manager removing said coin from the drawer and trading a dollar for dollar for legal tender.
3- disciplinary action for the teller for rudeness to a customer.
If the teller wanted the coin for him/her self. they should have removed it from view, and went through proper procedure for acquiring the coin.
I wouldn't consider any laws being broken here, just bad bank business mojo.
That's just My opinion, I could be wrong
|
|
Pillar of the Community
Philippines
1156 Posts |
she was keeping it for her collection...  will change it with a new dollar after her shift... part of the perks of her job probably occurred often enough that's why her reply was terse & well rehearsed..  |
|
Valued Member
United States
294 Posts |
Quote:ok here is a better analogy: say you a limted edition show was released to the public at Footlocker. these shoes are selling really fast! they cost about $100 to buy, but people are buying them all up and selling them for 3x as much! so one day, I walk into a footlocker and notice a box of these shoes behind some other ones. i am so excited the excitement can only be held back with the utmost concentration. as I make my way to pay for them, the cashier says, "you cant buy those!" why not I ask. " because you cant, I'm saving those for my son"... she takes them from me and I walk home sad and depressed. so. in the real world, that would not happen. you would have been lucky to find those shoes and make off like a bandit with a really good deal! - kinda like finding a 90% half or Peace dollar at the bank and then sold it for 13x face. make sense? Better analogy. Certainly poor customer service, but nothing illegal about it. But let's break it down a little further: If the shoes are "on the shelf", then what you say is true in regards to the service (again, not illegal, unless you can prove this denial was due to some type of discrimination). If you spotted those shoes behind a counter, or in the stock room, then the clerk does nothing wrong because you are looking in an area usually off-limits to customers. So now my question is, were you looking on the shelf on in the stock room? The OP states the teller "returned from processing my transaction", so I can assume she turned away to do whatever it is she did. Again, where I bank (all of their branches I have been in as well) have the drawers beneath the counter. The bank where my partner goes (we do this on payday, he asks at his bank as well) is set up the same way. Even if it is visible from the customer side, it is still, I'm sure, behind the counter. "Nope, not gonna happen" may seem rude, but it may have just been her first reaction, surprised that you noticed it (for whatever reason). Define "attitude". Again, did we maybe embellish her response due to your disappointment? Or is she reacting because, technically, you invaded her space"? I'm pretty sure the cash drawer is not considered a public part of the bank. |
|
Pillar of the Community
United States
1801 Posts |
I have worked in Banks for 20 years, tellers have every right to set aside any coins/currency they want and buy it out of their drawer at the end of the day. End of story as far as "legal". As to being rude, perhaps you over reacted and the intention was not to be rude but one of "competitive comradery", possible the same as I would have said if you saw a Peace dollar in my drawer and asked for it..."ain't gonna happen" with a big smile only I would have offered to let you see it and share the joy of the hunt. Give the woman a break, she got it, you didn't, better luck next time. |
|
New Member
United States
47 Posts |
When I worked at a bank as a teller I would put all the silver quarters at the bottom on my coin tray. My co-workers and I would talk about exchanging the silver quarters out for pocket money, but we almost never performed the action. Then someone who knew their coins would come in see all the silver coins in the tray and clean us out.
The bank I worked for was big on customer service. If we had denied the customer the coins, we would have gotten into trouble. It was the first few years of this millennium, so silver was trading at half of what it was trading at now. Of course I am kicking myself now.
I can't believe the teller told you she would not give you the coin the way she "phrased it." That was absolutely rude.
|
|
Pillar of the Community
United States
4541 Posts |
Quote: As to being rude, perhaps you over reacted and the intention was not to be rude but one of "competitive comradery", possible the same as I would have said if you saw a Peace dollar in my drawer and asked for it..."ain't gonna happen" with a big smile only I would have offered to let you see it and share the joy of the hunt. Give the woman a break, she got it, you didn't, better luck next time.  %100 if we were all in the same boat most of us would have had the coin out of sight. and would have reacted for the most part the same way she did. as far as calling in a manager to get what you want.... well its not even a need to go into all that. I mean this is ridiculous all this work up for a Peace dollar thats only worth a melt of $15. |
|
Pillar of the Community
United States
1285 Posts |
FWIW - My personal experiences and observations below. One teller has a stash of some rare notes in an envelope which she showed me. IT's HERS and I did not push it. I gave her the prices and offered to buy it from her at the prevailing rate. She is not a collector and does not know what she wants to do. My spec is that she thinks it's worth thousands of dollars. I even gave her a source for my prices on the net. At another bank - the teller saves the halves for ME but gives the DIMES to someone else. Why? The other gentleman was there before me and only collects silver dimes. The older Gent has a nice thing going on. Some tellers think that some of the old coins are worth thousands of $ when in reality we all know most of them are worth melt and may be a little more. Case in point - One teller had some Mercury dimes and he thought they were worth at least $100 a piece and I told him to check out APMEX where they sell it in bags. Be happy with what you get at face value (jmo).  Peace Edited by Ceylon62
06/24/2010 07:24 am
|
|
Pillar of the Community
United States
7123 Posts |
I probably would have done something stupid and asked if she was a collector? If she was saving the coin for a collector in her family? or if she was interested in selling any such coins she found?
alliances are sometimes made in strange places.
|
|
Valued Member
United States
439 Posts |
Ironic that a "Peace" Dollar is the root of so much discord. ;)
Heheh Good observation.
There seem to be certain topics that generate heated conversations around here. Being denied a "find" is up there. Possibly only surpassed in outrage by cleaning a coin. LOL
|
|
Bedrock of the Community
United States
20753 Posts |
Situations have been discussed on coin forums like this one many times. Naturally few people doing the discussions work in a bank. And worse yet is not all banks are the same with laws, ruels, regualtions, etc. so no one teller or bank employee can say this or that shoulda, coulda, woulda have been right.
As noted already in many banks they purposely made the place so you can not see what is in the bank tellers drawers. Very large amounts of cash being visable is not really to smart today.
Now as to the tellers attitude. Regardless of what you think, try working in any place where you deal with the public all day long and they are always right and your always wrong or the bad guy. By the end of the day I suspect many tellers if allowed to have a gun would be shooting some of the idiots they have to be so nice to all day.
And then too there are those silly regulations by some banks that if not done correctly, POOF, your out a job. For example around me Bamk of America and Chase will not, can not and shall not order special coins for people. Tellers are not allowed to hold any type of monitary item for friends, relatives, neighbors and if done, POOF, out you go. All older, odd looking, damaged coins are to be placed in a plastic bag for shipping to a main office. Any one bringing in coinage in bulk or rolls must have those coins placed in a plastic bag and shipped out for counting and there is a charge for that.
Not sure how the job market is where your all at but around me there are many people waiting for any job and a bank teller is any job so most don't want to get dumped to help someone else.
For some it is difficult to understand the situations you may be placing someone in with a special request. Banks are in buisness to make money, not to do what they can for hobbiest.
|
|
Pillar of the Community
United States
1007 Posts |
Probably shouldn't speak here but here goes. Maybe she was having a bad day. Maybe the customer she just dealt with was rude to her. It could be a bunch of things.
I like to peek in the drawer of a cashier and teller when it's open and see if there's anything interesting. If I see something interesting I'll ask what it is. If they ignore me or tell me it's not my business I forget about it and go on with life. The teller is responsible for the money in that drawer and if there's something in there she wants to keep that's her business.
As someone who has dealt with the public in retail sales it's not easy pleasing some people. I've had people insisting I give them MY store discount, I've had people asking how much money I make.... how big are my paychecks (to which I replied "how much do YOU get paid").... Several times a customer has laid down an unwanted product then a different customer picks it up and demands I sell it to them for the price that was nearest the sign even tho it's a completely different product.
I was in a bank one day where this woman was squabbling to the teller about how she was shorted 25¢ and was going to get the manager and create a scene. Several people stood there watching this. I took a quarter out of my pocket and handed it to the woman and told her to shut up and stop making a fool of herself.
The deal is, what's in that drawer is no body's business except for the tellers. Just because you didn't get what you wanted doesn't mean she was rude. A fly on the wall watching this may have had a different story. I've had tellers cut me off in mid-sentence saying "NO!" and I don't dwell on it.
|
|
Valued Member
 United States
128 Posts |
Well... she was rude. It has nothing to do with her not giving me that coin. I am treated rudely all day by people at my job (restaurant manager.) I am well aware of how customers should be treated (and I am not talking about giving me that coin.) I didn't create a scene, call for the manager, give her a hard time, etc. I asked a simple question in as nice a way as I could and that's it. I never imlied that her drawer is my business, nor what is inside. I was surprised at her response to my request, that's all.
|
|
Pillar of the Community
United States
2424 Posts |
ok, so today might end up contradicting everything I've been saying...
one of the tellers at my bank saved me an envelope of 21 40% jfks...lol...
and I'm done...=)
|
|
Valued Member
United States
294 Posts |
Quote:
Well... she was rude. It has nothing to do with her not giving me that coin. I am treated rudely all day by people at my job (restaurant manager.) I am well aware of how customers should be treated (and I am not talking about giving me that coin.) I didn't create a scene, call for the manager, give her a hard time, etc. I asked a simple question in as nice a way as I could and that's it. I never imlied that her drawer is my business, nor what is inside. I was surprised at her response to my request, that's all How was she rude? Did she use profanity? Or did she forget the "No Sir" response? Did she fail to give an explanation as to her actions? Define "attitude". The implication that her drawer (and what's inside) is your business comes from you looking in the drawer, seeing the coin and asking for it. From what you describe, the teller turned away to complete your transaction. You looked in the drawer, (while her back was turned) saw a coin, and asked for it when she returned. She said "No" (in whatever manner), and you seemed to have taken offense at the denial. Had I been in your place, I would have taken the no for an answer and left it at that, unless she used profanity in denying me the coin, or referred to me in derogatory or racist terms. You want to be treated rudely, tell a drug addict he will not get his narcotic fix until he checks into the emergency room. His desire for a free fix does not qualify as a 911 call. |
| |
Replies: 44 / Views: 5,685 |
First Page
Previous Page
Posted 06/23/2010 8:05 pm
