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Seller Impact Of Items Not Received

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Pillar of the Community

United States
759 Posts
 Posted 01/14/2011  10:12 am Show Profile   Bookmark this topic Add OneBowl to your friends list Get a Link to this Message Number of Subscribers
I'm not an ebay seller, just a buyer now and I've hit my first instance of a package not being received (luckily, not a coin, no insurance). The seller is being very cooperative and has offered a full refund. That got me thinking though, what impact does this have on the seller? I'll be made whole except for not getting what I wanted, but what about the seller? I figure he's out shipping and the cost of the item. Is that right, or is there some ebay process that mitigates his loss? Thanks.
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biokemist6's Avatar
United States
12437 Posts
 Posted 01/14/2011  11:37 am  Show Profile   Bookmark this reply Add biokemist6 to your friends list Get a Link to this Reply

Quote:
what impact does this have on the seller?

That impact is largely dictated by how the seller handles the situation. If a seller stonewalls and blames it on USPS, claims he is not responsible, and refuses a refund, the impact will be large in terms of negative feedback and DSR ratings decrease. With no proof of delivery, PayPal will yank that money right out of your account and send it back to the buyer. If the seller is very cooperative and insurance and DC were used, the seller will only be out shipping fees and should get good ratings and FB. If no insurance is used, the seller loses completely and there is nothing that can be done other than issuing a refund to the buyer.

How you package a coin makes a big difference as well. Properly packaged coin will usually not have problems while improperly packaged coins can slide around potentially breaching the envelope. Coins dropped into a 1st Class envelope with nothing more than a 2x2 tend to have the most problems. The movement can split an edge and being run through automated cancellation can also jam the envelope which can damage the coin. I use 1st Class envelopes for inexpensive coins but the coin is in a 2x2 contained by a self sealing rigid foldover cardboard mailer. The rigidity renders the envelope nonmachinable so it needs to be hand cancelled and treated more gently. USPS charges a 20 cent surcharge for this treatment(64 cents total for 1 ounce). I have mailed a couple hundred coins in this manner without a single loss. Anything over $75 or so gets a bubble mailer and Delivery Confirmation.
Edited by biokemist6
01/14/2011 11:39 am
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carmykle's Avatar
United States
2448 Posts
 Posted 01/14/2011  12:10 pm  Show Profile   Bookmark this reply Add carmykle to your friends list Get a Link to this Reply
While I've certainly purchased more on ebay than I've sold, I have always practiced what Biochemist advised; very careful mailing practices. I use a bubble envelope or a small box and always use delivery confirmation when shipping anything over $50. I also pay for shipping and insurance on Gold and very expensive pieces. As a seller, if anything gets stolen or mishandled, I have to absorb the cost until the insurance settles the claim. Selling on-line is like any other business, theft or pilferage must be absorbed by the proprietor. Yes, it cuts into the profit margin but you try to minimize the losses.

Oh, and Pay pal does not always reimburse the buyer. I'm still waiting for a refund from an unscrupulous seller from last October. Fortunately it's only 12 bucks, and honestly, it was worth sending him/her a nasty letter.
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SsuperDdave's Avatar
United States
23522 Posts
 Posted 01/14/2011  7:44 pm  Show Profile   Bookmark this reply Add SsuperDdave to your friends list Get a Link to this Reply
As a seller, I cover myself to the maximum extent possible in the shipping process, because that's where I get my remedy if the package does not reach the destination. I insure; I use delivery confirmation; I get a return receipt of the value is over $200 (I think the USPS requires signature over $250 anyways).

I will go to the effort of video-recording my packing process for stuff $500 and over, to prove to USPS that I sent exactly what my insurance claim says I sent.
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