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Coin Shop Etiquette

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biokemist6's Avatar
United States
12437 Posts
 Posted 06/14/2011  11:35 am  Show Profile   Bookmark this reply Add biokemist6 to your friends list Get a Link to this Reply

Quote:
One thing never to do, and that's try to steal a customer. That's the fastest way I know to get thrown out of a shop or a show. I don't care if the dealer's offering $5 for Morgans or you were offered $20 for a coin that the dealer is showing a similar one for $100, either catch the guy before or after he sets foot on the dealer's property.


This needs to be repeated as it is probably the most egregious offence you can commit in a coin shop(other than robbing the place...)
Edited by biokemist6
06/14/2011 11:36 am
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spaceace's Avatar
United States
797 Posts
 Posted 06/14/2011  2:42 pm  Show Profile   Bookmark this reply Add spaceace to your friends list Get a Link to this Reply
If I have been going to a shop awhile (at least 4-5 visits) I usually ask if he can do any better on something, especially if I am buying multiple coins. Sometimes I'll shoot an offer out but usually I justv ask if that is his "bottom dollar" price or whatever and see what he says. More times than not, he knocvks off a few bucks. I don't bother haggling on something that is cheap ($5-10 or so), but if it is moreI almost always ask. I have only been shot down a few times and even then I often still bought the coin. Now the one shop I go to, he usually shoots me a better price on a coin (without me asking) if I tend to look at it for while and he can tell I am really interested. As long as your courteous and fair it shouldn't be a problem...and if it is then I might not go back to that shop very often.
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Libertad's Avatar
Canada
3692 Posts
 Posted 06/14/2011  4:22 pm  Show Profile   Bookmark this reply Add Libertad to your friends list Get a Link to this Reply
Don't feel privileged if you're not. There've been times where I had to bite my tongue because I wanted what a customer was trying to sell. I don't even bother nowadays. No one is above the rest. If I wanted to purchase from complete strangers I would take out an ad or start up my own store. Look at it this way. Those extra dollars you don't haggle for keep the place running and make the owner happy to take your business.
Edited by Libertad
06/14/2011 4:24 pm
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throwbackid's Avatar
1283 Posts
 Posted 06/14/2011  8:10 pm  Show Profile   Bookmark this reply Add throwbackid to your friends list Get a Link to this Reply
It is all about rapport in my opinion. At the coin shop I goto they were stand-offish at first but after several gold/silver purchases they treat me like a king, and will negotiate now. I managed to pick up a tube of Eagles a month ago at $.50 over spot and they were charging other $3 over. IMO flea markets can still give you the best deals, at least the one here by me. Oh and if they give you crap about your loupe tell them to anger and go else where, have never had a problem with that.
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BadThad's Avatar
United States
19963 Posts
 Posted 06/14/2011  11:14 pm  Show Profile   Bookmark this reply Add BadThad to your friends list Get a Link to this Reply
1) Introduce yourself, you should know each other by first name. Try to use his name a few times in conversation. Let him know a little about what you collect. If knows what you're looking for, he can help direct you to what he has.

2) Make it obvious that you're not a thief. If you have a coat, take it off so there's no pocket games. Keep the stuff you looking at right on the counter in plain view. Don't be reaching in your pockets or doing anything suspicious. Unfortunately coins are pretty easy to steal and dealers lose lots of money to scumbags. A good relationship comes with mutual trust. My favorite shop owner would often leave me all alone while he went to the bathroom or to the storage area to get stuff for me....complete and total TRUST is important.

3) Buy stuff! Everytime you go in if possible, buy something even if it's just supplies or a $5 coin. Make yourself a regular, paying customer and you'll get special deals and perks. Never buy anything big right away, it's best to become a customer first and pay asking prices. When you're ready to spend bigger $$$, then you can negotiate as a "regular".

4) Bring your own magnifier and price list. It's absolutely fine and shows you're savy collector and serious buyer. Don't expect to pay CDN bid prices! They have expenses and usually sell above CDN ask in my experience. Of course, a lot depends on the coin, some coins just command more $$$.

5) Don't fight his grade not matter how wrong it is. Of course, coin prices depend a lot on grade, but it's insulting to the dealer to question his grade. I've found 99% of them get mad when you try to downgrade them. It's just better to pass on a coin when you think the grade is wrong. The good thing, this works both ways! I've seen a good number of undergraded coins and snagged some awesome deals! Whatever you do, don't tell them they undergraded. LOLOLOLOL Just shutup and say you'll take it.

Most dealers try to be a "jack of all trades" and know every coin series....well....very few of them are experts in all series and they make mistakes in their haste to resell. So happens I'm pretty darn good with Lincolns and I can capitalize when they under grade/under price. It doens't bother me at all because I know for sure they won't sell a coin for less than they have in it. They're making money from me....just a little less than they could have if they knew Lincolns well enough. LOL

6) HAVE FUN! Looking at and buying coins shouldn't be all business. Once you establish a friendship with your dealer it can be fun to just go in the shop and hangout for an hour or two. I often bring my favorite guy a bottle of water and a candy bar or something. He works long hours and really appreciates when I bring him stuff for the stomach.

It's really amazing how much you can learn by hanging out at the shop, observing what's going on and looking at stuff.... even outside of what you collect. My dealer is partners with 4 other guys that visit often and they are a trove of experience and knowledge. Over the years I've learned SOOOOOO much from all of these guys just by hanging around the shop. It's like a free university of coin dealing/collecting! I consider every trip a learning experience.

I'm so close with my main guy he digs stuff out of the safe to show me, like a $100,000 Rolex or all the returned coins from NGC/PCGS that were bagged. That's actually by far my favorite part....we routinely discuss bagged coins and I look over them in detail to figure out why. It's also cool when he pulls out a big dollar key dates that he just got back from being slabbed. He lets me look at all those! VERY, VERY COOL!
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BuffalosRock's Avatar
United States
500 Posts
 Posted 06/16/2011  4:14 pm  Show Profile   Bookmark this reply Add BuffalosRock to your friends list Get a Link to this Reply
Some very good advice and experiences in this thread! I agree with most of it and that "hanging out" and eavesdropping is a learning opportunity. I particularly pay attention to how the owner interacts with regulars.


Quote:
I almost always get extras with my purchase, so I don't try to do much dickering


Not sure what "extras" you get, that is interesting. Like what?

I went today during a "slow period" and asked for "best price" for several "waves" of coins that I was interested in. The clerk I was working with went through the owner, who cut the list prices on every coin I asked about by at least 18%. 25->20 21->17 35->26 28->22 etc. No haggling required, and while they were obviously overpriced to start with, I was surprised at the amount he was willing to reduce on every one. He'd rejected most all of my offers, and not quoted very much reduction, in the first 10 times I'd been in - nor had his wife or any of the clerks. I bought most of them today - as a result! I had asked about a few of them, or made offers before, and was quoted very little ( $1-$2 ) if any discount typically so I had passed - or had my offers declined.

Last week, I dealt with a different clerk, on a busy day and had asked him about the $21 1957 Franklin proof, for example. I asked if he could do better than the 21 listed, he took it and pondered awhile ( he did not ask the owner who was very busy ) and then offered $20.5 as "the lowest I can go" saying it is a desirable proof and has $13 of silver in it besides. I passed. Then today it's offered for $17 by the owner.

Maybe asking for quotes on a slow day, and for 8-10 coins, is a better tactic, sure seemed to work today! It also may have helped that the only other customer was a regular looking at pretty much the same denominations and years that I was.

Keep the good advice rolling folks!
THX
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