Pride Of Two Nations Set

Like most speech, context is everything! I have no issue with the word Pride used in this context:

National Pride is love and devotion to one's country, and reinforces the alliance of all citizens of this country who share the same values. It is also known as Patriotism. And, as long as pride is involved in a subject, it looks that both positive and negative connotations exist.

PCGS Update for ASE:
Country Label ::: PF70 (3213) --- PF69 (154)
-----------------------------------------------------
US Set FDI ::: 1803 --- 29
CA Set FDI ::: 626 --- 2
US Set FS ::: 457 --- 97
CA Set FS ::: 327 --- 26

NGC ASE:
Country Label ::: PF70 (2690) --- PF69 (206)
-----------------------------------------------------
US Set FDI ::: 238 --- 80
CA Set FDI ::: 2364 --- 49
US Set ::: 20 --- 3
CA Set ER ::: 3 --- 0
Early Rel. ::: 65 --- 74

^
The RCM publishes an annual report which used to contain mintage figures for their numismatic offerings:
https://www.mint.ca/store/mint/abou...orts-1400016
However, the last with these figures was issued in 2015. I guess they don't believe in transparency.
But I'm sure the final sales figure of the RCM set is close to 9.99k. :)

Perhaps the personnel at the RCM have better handling procedures.

Maybe for the RCM coins, but the ASEs were handled by US Mint employees.

It's unclear how/where the final packaging for the respective sets took place. I would guess that the RCM bulk shipped (most likely already in capsules) 100,000 Maple Leafs to the USM and the USM bulk shipped 10,000 ASEs to the RCM and then each mint packaged their own sets.

However it was done, it involved more handling than normally is the case by both mints. So, if handling was an issue at either mint then you'd think there would fewer 70s and not more.

Of course those labels are figments of the TPGs imagination. There is no telling when the coins were struck. You can only tell when the TPG received them and that's all the label means. Handling, by either mint, should be pretty much the same regardless of what the TPG label says.

The Jul21 sales figures have been published early:
19XB 2019 PRIDE OF TWO NATIONS 98622

Roughly 1,400 left, but this may also include returns. So the actual number of sets that are still available is probably a few hundred. We'll see.

I had to return some 17% of the sets I ordered and mainly because of frosting issues on both coins. There were breaks in the frosting which are easily visible. It took my less than 5 seconds to determine that...
I also had to return some as the packaging got damaged during transport. They really don't have a clue how to ship - they just throw the sets into a large box, put some bubble-wrap on top and that's it.

I went to my order history but once I clicked on 'submit return request' I got the following message:
"We're unable to process your return items at this time. Please contact customer service for more information."
So I went ahead and called. The lady I spoke to didn't know why this message popped up but put the return request in manually. She told me I have to wait 4-6 weeks now before a decision will be made; i.e. I may be told 'sorry, bad luck' or I may get a return shipping label. I also asked if I get an email confirmation for my return request - 'no'. Pathetic, isn't it?
I may have to call my credit card company in the end to solve this...
And I did try again this morning and also a different order. Same result.

Has anyone had a similar experience?

Earlier this year, I tried to return a damaged American Legion half dollar and I also received the automated response: "We're unable to process your return items at this time. Please contact customer service for more information."
I called customer service and was told I'd receive a return label, but weeks went by with no label.
Out of frustration, I continued to click the 'submit return request' button every day and eventually it worked and I was able to print out a return label. It didn't matter that the time had expired to allow for a return, since there was a phone record proving I had called customer service within the allotted time.