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 Replies: 86 / Views: 6,983 |
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Pillar of the Community
United States
3592 Posts |
Yes, as Chris has shown, the way you voice your complaint can have a lot of impact on the results.
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Locked
822 Posts |
Quote:
I think you did the right thing. I think you are right about the money they make off of yours to offset any fees for ordering coin. That's ridiculous. It's not their job to supply you with coins at their expense so you can maybe make money. The money they make off you is not yours, it's theirs. |
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Pillar of the Community
3660 Posts |
I'm with you scubu.... I think that sometimes when folks are confronted with repeated common courtesy, they begin to expect it and feel that it is owed to them.
Courtesy and a willingness to do more than is necessary is not an obligation.... Dealing with a bank teller, or anyone for that matter is a personal thing.....a wink, a smile, body language, or just some small talk will go a long way toward training a new teller your way.
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Pillar of the Community
 United States
757 Posts |
well zeewool, most of the new tellers are male actually, so I think i'll avoid some of those more flirty suggestions of yours, heh.
secondly, I disagree with scubu. that's exactly what the job description of a bank is. they hold lots of money and you can withdraw or order coin SPECIFICALLY in order for you to make money. banks thrive bc there is a mutual relationship there. they make money off of your accts and you make money off of them. when the relationship isn't beneficial, its up to you to either state your terms or leave.
thirdly, the issue isn't necessarily whether they should have given me the coins. the issue is that this guy lied AND that I didn't get my coins that day.
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Locked
822 Posts |
Quote:
secondly, I disagree with scubu. that's exactly what the job description of a bank is. they hold lots of money and you can withdraw or order coin SPECIFICALLY in order for you to make money. Try to rationalize it anyway you like. You know it's not their job to supply you with coins to search through at their expense. You're just being a nudge. You've just been getting away with it so long, you expect it now. Go in and tell them you want to withdraw 5K but you want it in ones. By your rationalization they have to do it. Well, I've got news for you, they don't have to give you your money your way. And coins are the biggest hassle for them. If you want your money, they have to give it to you, but they don't have to give it to you how you want it if they can't or don't want to. Ever. If you don't like it, your free to go elsewhere. |
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Valued Member
United States
122 Posts |
The way I look at it is this:
If someone is unscrupulous enough to LIE then the next thing you know they will STEAL.
Someone that steals has no place in a bank.
I would at least inform the manager of this incident.
That teller needs to appologise to you.
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Moderator
 United States
189053 Posts |
I agree. The point of his original post is a response to the lack of common courtesy and professional behaviour. Quote:
The money they make off you is not yours, it's theirs. Not true in this case. A credit union is unique. The money and profit does belong to the customer, since it is member owned. If the manager was not doing his job (correcting the teller) and the board does not do its job (correcting the manager for not correcting the teller), then the annual meeting could prove interesting (if enough members have been mistreated at this branch). Granted this could be an isolated incident, but unlike a bank, the customer does not have to sit and take it. A credit union member has more leverage than just pulling money out and going somewhere else. However, this "power" should be used wisely. As I stated earlier, a diplomatic course of action is preferred. No one likes a pushy boss.  I should also mention that members are not immune to rules or policy. My post is a comment on whether or not oblakavshtanax has reason to be upset with the teller's behaviour. If oblakavshtanax violated policy, or is told "we know you have done this in the past, but we cannot do it anymore" then he should accept it and move on. |
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Pillar of the Community
3660 Posts |
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most of the new tellers are male  Okay, I take it that you are a man also then.... Maybe you could find a banking institution predominantly staffed by chicks.... flirting is natural and it works nearly every time.... the coins might turn out to be relatively unimportant.... just don't get yourself into trouble... |
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Locked
822 Posts |
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Not true in this case. A credit union is unique. The money and profit does belong to the customer, since it is member owned. Well, if that's the case, I bet there would be some pretty ticked off customers if they knew their profits were being chewed up ordering coins for collectors with ZERO ROI..... I know I'd be mad. |
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Pillar of the Community
United States
1204 Posts |
Yesterday the guy at my dump try to get on my skin telling me that the bank loose money with the process so I'm guessing I ll be the next to be looking for another dump soon
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Bedrock of the Community
United States
11951 Posts |
How about .. you go to that teller .. and withdraw 10 cents .. then get back in line.
Do that about a thousand times ...... well just keep doing it until he feels it might be
better to let you have the rolls.
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Moderator
United States
189053 Posts |
Quote:
Well, if that's the case, I bet there would be some pretty ticked off customers if they knew their profits were being chewed up ordering coins for collectors with ZERO ROI..... I know I'd be mad. Agreed. I would be as well, but my credit union has a clear policy about who can and cannot order mass quantities of change. I am okay with it.  However, I am focused on the customer service aspect of this thread, not the justification of profiteering roll searchers. I did say "If oblakavshtanax violated policy, or is told 'we know you have done this in the past, but we cannot do it anymore' then he should accept it and move on." This (for me) is not about whether he was right or wrong, it is a matter of how he was treated. If he is wrong for violating (a possibly new) policy then correctly and politely inform him! There is no need for the dog and pony show of pretending the talk to a manager. I look at it like this. How would I feel if he was trying to deposit his paycheck? What if the teller said "We only do that on Fridays, so go away now and come back tomorrow!" and then pretended to check with the manager to justify it? It does not matter that he may have been doing something wrong. Bad behaviour does not justify bad behaviour. |
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Valued Member
Canada
311 Posts |
The last time I looked into it Banks are making money like crazy. Each bank is in competition with other banks. Banks are not in business to serve the public for nothing. They are in it to make money. The way I see it the teller is a representative of the bank. If they treat customers poorly they will loose customers. If I as a customer is not treated well I will walk to another bank. That teller with his rudeness could have caused the bank he is working for to loose a customer who could have taken out a mortgage or car loan. It does not matter what the business is, if I am not happy as a customer I will move on.
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Pillar of the Community
United States
958 Posts |
Soccer banks making money ?
How many banks went under in the last 4 years? how many needed govt bail outs?
I think it was 80-100 I lost track but it is listed online somewhere. banks that went under most were small spread through out the u.s and big banks that got bail out money bought up what little was left of the small bankrupt banks .
Banks used to give free checking , free check books and all kind of stuff . ALOT OF Banks lost alot of money in the last few years due to the stock market and real estate boom/bust.
Just becuase the banks CEO and VP's are getting million dollar bonuses dont assume the shareholdrs with stock in the bank are making one cent.
We all saw the Bearsstearn golden parchute .Billions lost yet higher ups left with 20 + million each out the door bonuses.
To assume your bank is " making money " is not 100% true. You could go on a friday to the bank come back monday and a new bank name on the door with all new workers. Believe me it happened to me before
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Pillar of the Community
United States
958 Posts |
Also if some guy was buying 1000's of dollars in coins each week with little activity in his savings or checking,If I were a manager I would not care if he found another bank.
Being he is costing the bank money and time every week .Let someone else deal with the hassel.
No need to " think " he might one day take out a loan or actually use a service that the bank makes money on
he many never do such a thing.
Chances are what little banking he did would not cover the expense of the coins he goes through each week.
I'd explain the situation there will be a fee for coin boxes ordered above one box per day.
You want a box of halves pay a ordering fee a box of dimes pay afee.
Set it at one box per customer per day the rest cost a fee.
You get back in line over and over the account says one day per max limit met.So your account gets flagged.
Edited by coppertop5150
02/04/2011 8:21 pm
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Replies: 86 / Views: 6,983 |
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Posted 02/04/2011 08:48 am
