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The Mint Tries To Keep My ASE Orders This Year Also!

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Bedrock of the Community
United States
17884 Posts
 Posted 10/08/2012  2:49 pm  Show Profile   Bookmark this reply Add Conder101 to your friends list

Quote:
I told her I had a new card and over a month ago had changed the account online through the mint website. Theresa told me that even though this was done, I also should have called them to verify the process was done (that's it - shift the blame to the customer)!

I believe I told you the same thing last year when you had this problem. When you order the CC information is attached to the order and when it is processed for shipping they bill the CC using the information that was current on the card when the order was placed. Updating you card online merely changes the information used for future purchases it does NOT go back and update the information stored with previously placed orders. For that you MUST contact customer Service and have them go into each order and update the information.

This topic has been discussed for many years because people keep having this problem.

Sometimes on items that they know are going to be on hold for a long time before they are processes the mint will even warn you to make sure that your card will not expire before the orders are processed because your order will be cancelled when it tries to process and can't. I believe they also warn you of the same thing when you place a subscription order. I will agree though that they should make it a lot clearer that updated information does not update open unprocessed orders and that you should contact CS to have them update those orders.
Valued Member
United States
305 Posts
 Posted 10/08/2012  4:05 pm  Show Profile   Bookmark this reply Add Coinguy1000 to your friends list


sombody is not in the mint's computer system as Most Valued Customer!



These are for everbodys comments!
Bedrock of the Community
United States
10044 Posts
 Posted 10/08/2012  5:22 pm  Show Profile   Bookmark this reply Add Earle42 to your friends list

@coinguy - maybe that should be my new signature - "The Mint's non-MVP!"

@conder - thanks again for this reminder. But, of course, since I was assured quite a few times last year that the entire computer system was being overhauled for 2012 to alleviate the problems (granted it was not a CC issue last year) - I admit I was expecting more.



How much squash could a Sasquatch squash if a Sasquatch would squash squash?
Download and read: Grading the graders
Costly TPG ineptitude and No FG Kennedy halves
https://ln5.sync.com/dl/7ca91bdd0/w...i3b-rbj9fir2
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United States
189502 Posts
 Posted 10/08/2012  6:10 pm  Show Profile   Bookmark this reply Add jbuck to your friends list

Quote:
"The Mint's non-MVP!"
No, I think you are the VUP.

The opposite of VIP.

Some will get that there is also a Susan B. Anthony reference here.
Bedrock of the Community
United States
10044 Posts
 Posted 10/08/2012  7:03 pm  Show Profile   Bookmark this reply Add Earle42 to your friends list
Whoa! I just checked - The mint website says they shipped my order today!

Is this verification the same as when, last year, the website verified my order and later cancelled it?

Will the order have all my sets?

Will the sets be new items like I was told they would be and not returned rejects?

Will all the coins be present?

Will we ever know how many licks it takes to get to the Tootsie Roll center of a a Tootsie Pop?


The-Mint-Tries-To-Keep-My-ASE-Orders-This-Year-Also!

BTW - amazing! The spellchecker knows the terms "Tootsie Roll" and "Tootsie Pop"!

edited for grammatical error
How much squash could a Sasquatch squash if a Sasquatch would squash squash?
Download and read: Grading the graders
Costly TPG ineptitude and No FG Kennedy halves
https://ln5.sync.com/dl/7ca91bdd0/w...i3b-rbj9fir2
Edited by Earle42
10/08/2012 7:20 pm
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189502 Posts
 Posted 10/08/2012  7:13 pm  Show Profile   Bookmark this reply Add jbuck to your friends list

Quote:
Whoa! I just checked - The mint website says they shipped my order today!
Excellent!
Bedrock of the Community
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United States
12845 Posts
 Posted 10/09/2012  01:36 am  Show Profile   Bookmark this reply Add CelticKnot to your friends list
Great! Good luck.
Bedrock of the Community
United States
10044 Posts
 Posted 10/09/2012  11:34 pm  Show Profile   Bookmark this reply Add Earle42 to your friends list
Hey! My tracking number says they will be delivered here by Thursday night!

I am trying not to be too excited until they are in hand and I have been able to check them out.

How much squash could a Sasquatch squash if a Sasquatch would squash squash?
Download and read: Grading the graders
Costly TPG ineptitude and No FG Kennedy halves
https://ln5.sync.com/dl/7ca91bdd0/w...i3b-rbj9fir2
Bedrock of the Community
United States
10044 Posts
 Posted 10/11/2012  1:11 pm  Show Profile   Bookmark this reply Add Earle42 to your friends list


The-Mint-Tries-To-Keep-My-ASE-Orders-This-Year-Also!


My sets arrived about 20 minutes ago (had to look them all over!). Each ASE seems to be an absolutely beautiful specimen and I can find nothing wrong with any of them!

I want to THANK all of my CCF family for their moral support and say a special

The-Mint-Tries-To-Keep-My-ASE-Orders-This-Year-Also!

to those who again showed what great people are here by offering me their extra sets if mine did not come in. You are amazing friends!


I guess the squeaky gear DID get oiled this year
How much squash could a Sasquatch squash if a Sasquatch would squash squash?
Download and read: Grading the graders
Costly TPG ineptitude and No FG Kennedy halves
https://ln5.sync.com/dl/7ca91bdd0/w...i3b-rbj9fir2
Pillar of the Community
United States
2764 Posts
 Posted 10/11/2012  3:23 pm  Show Profile   Bookmark this reply Add SA4H to your friends list
Congratulation. I'm very happy for you. Your effort DID pay off. Good job.
Now, enjoy the coins.
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United States
189502 Posts
 Posted 10/11/2012  3:48 pm  Show Profile   Bookmark this reply Add jbuck to your friends list

Quote:
My sets arrived about 20 minutes ago (had to look them all over!). Each ASE seems to be an absolutely beautiful specimen and I can find nothing wrong with any of them!


Now that you have that out of the way, get your Round 6 guess in!
Bedrock of the Community
United States
10044 Posts
 Posted 10/11/2012  6:11 pm  Show Profile   Bookmark this reply Add Earle42 to your friends list
I will do this immediately - I know I have been missing this.
How much squash could a Sasquatch squash if a Sasquatch would squash squash?
Download and read: Grading the graders
Costly TPG ineptitude and No FG Kennedy halves
https://ln5.sync.com/dl/7ca91bdd0/w...i3b-rbj9fir2
Pillar of the Community
United States
1227 Posts
 Posted 10/11/2012  10:08 pm  Show Profile   Bookmark this reply Add ninamason to your friends list
YAY!!


(Also, Earle, when I was in fifth grade my science class did the "how many licks . . . " experiment and the answer is "an average of 47 with outlying numbers of 28 and 63, or, if the kid who crunched through the last layer when he got the very first teensy taste of chocolate is ignored, 34 and 63." I memorized this just so I could be the smart aleck who actually answers when the question comes up.)
Bedrock of the Community
United States
10044 Posts
 Posted 10/11/2012  10:15 pm  Show Profile   Bookmark this reply Add Earle42 to your friends list
@nina
I can see in some ways you and I think alike
How much squash could a Sasquatch squash if a Sasquatch would squash squash?
Download and read: Grading the graders
Costly TPG ineptitude and No FG Kennedy halves
https://ln5.sync.com/dl/7ca91bdd0/w...i3b-rbj9fir2
Pillar of the Community
United States
1027 Posts
 Posted 10/11/2012  10:22 pm  Show Profile   Bookmark this reply Add clairhardesty to your friends list
Congratulations, and it takes 3 licks (and one bite).
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