Jeff, having now worked as an EMR for
ebay for 7 months now, I have a new appreciation for the dilemma that they are facing in this process. I am not expressing this with
ebay's approval - this is my opinion based on what I have observed as an EMR.
What you are seeking, I believe, is a some form of automatic review process for coins, etc.. Initially I had the same beliefs. It thought it should be easy to take a number of experts and review every coin posted quickly. A computer could be programmed to read language looking for clues and common counterfeit dates could be screened out. This could/would remove or identify coins for more deliberate review. WE might get 90% removed.
That precise process is exactly what
ebay CAN NOT DO.
If
ebay reviews any items - looking for fakes they would be responsible FOR ALL items. Even 99.9% would be BAD. The law would then make
ebay at least partially responsible for the authenticity of coins that are posted and it would make
ebay financially liable for sales of fraudulent items. The law suits generated by that belief and the defense of those suits would cause fees to jump. It would make
ebay an auctioneer.
The key to the
ebay business approach is that
ebay is a venue provider. They provide a place for individual entrepreneurs to sell their wares and it in turn relies on the legal principle of "let the buyer beware". The sale is strictly between the seller and the buyer. This is a big flea market in a virtual empty building.
ebay wants to be the building - no more.
The panel I am a member of (all professional coin dealers with extensive backgrounds) are UNPAID. We are not in fact actual EMPLOYEES of
ebay. They officially employ no one with any level of individual expertise in coins or anything else. The
ebay employees take customer reports (TPR reports) and act on those reports by contacting members of the panel of experts. We have to convince the manager one way or the other that the item should or should not be removed. The process can be time consuming. How do you convince someone who has never seen an 8R that a coin posted is a fake? That is NOT a 10 second process.
If the world were less litigious and people were not greedy looking to make a buck off law suits or if there was even a way for all users of
ebay to indemnify
ebay from all law suits (which can not be legally accomplished in our society) - it might be possible to screen out far more. But we could NEVER achieve 100%.
The system is totally dependent on reports generated by individuals who are NOT
ebay employees - so I can still generate reports. But I can not just say - remove this one - I still have to prove to the manager that removal is correct. If I do 20 of these a day that is about all I could do or I would not have time for my own business.
Finally there is work load. There are on average 600-1,000 coins per day posted in the sections I look at daily for my own purposes of identifying collectible silver counterfeits that circulated in the US before 1857. Compared to all of
ebay that is a pittance. I spend on average 3-5 hours for the process - every day 365 days a year.
So what would it take to do the same for all coins? Today a search of
ebay yields 687,000 items under "coins". The 687,000 coins posted over a period of time averaging no more than 10 days so that is roughly 68,700 a day. If each expert could do 600 per hour or 10 coins a second (a stretch because I average 200 per hour now) and worked 8 productive hours a day that is 4,800 coins per day per expert. That would be 14 experts required at these super human speeds. At my speed 42 experts - just for coins.
Would anyone out there take the job for NO PAY?
So do we want a much more costly
ebay or do we train buyers to be MORE diligent at looking for scams?