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 Replies: 29 / Views: 7,120 |
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Valued Member
United States
71 Posts |
NAXION is conducting a brief survey on behalf of the United States Mint, Department of the Treasury, of customers who recently purchased items directly from the U.S. Mint. The survey is designed to identify how the U.S. Mint can improve the products and packaging offered. Just got the email, will take it. I am sure it will be helpful  |
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Moderator
 United States
187544 Posts |
 I will be waiting for my invitation.  |
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Bedrock of the Community
United States
12437 Posts |
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customers who recently purchased items directly from the U.S. Mint Naturally, the customers that got screwed the worst by the mint's horrid website and couldn't actually place an order will not receive the survey since nothing was purchased at all  |
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Pillar of the Community
1325 Posts |
How about the people that don't place orders that would want to, but don't yet think the products offered are decent enough? They use Whitman for their printing materials and stuff right? They just get a US Mint label/graphic somewhere on it. There is so many avenues they could make those type things that are better and not so stale. Like all those bags of circulated Ike dollars, they could have paired them up with the Ike golden Dollar for a bit of education, the Kennedy gold dollar could be with a Kennedy half.... "a silver presidential medal" Sounds like something to just have melted down to me. Medals aren't coins. If the Mint makes it, it should have a face value. |
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Bedrock of the Community
United States
12437 Posts |
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Medals aren't coins. If the Mint makes it, it should have a face value. The US Mint has struck medals since the 1800s, they are definitely not a new product. |
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Moderator
United States
187544 Posts |
 Hardly a new idea. |
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Pillar of the Community
United States
2077 Posts |
More unique coins with ridiculously low mintage please.
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Pillar of the Community
United States
500 Posts |
i took it also,they need to do better with the coins.
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Pillar of the Community
United States
1817 Posts |
The surveys are pointless and self-serving, IMO. They only want to hear from customers that think the Mint is doing a very good or excellent job. The glitches with the Ike C&C, gold Kennedy half and 25th Anniversary ASE set are weird one-off anomalies to their way of thinking and in no way reflect poorly on the Mint even through there are complaints on many secondary blogs and calls to the call center in Dallas. Usually the surveys are just to test market the interest in a new coin type or repackaging scheme such as the LESPS. |
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Valued Member
United States
103 Posts |
I took it and let them know I was not happy with the coins in the Ike sets I got and about the web-site dropping credit card number from order. It might not do a thing but if you say nothing they will do nothing!
Edited by Warcoinguy
08/21/2015 10:48 pm
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Moderator
United States
187544 Posts |
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The surveys are pointless and self-serving, IMO. They only want to hear from customers that think the Mint is doing a very good or excellent job. I disagree. I believe they will take the collected information and make improvements. If they merely wanted to feel like they are doing a good job, they would just point to the record sell-out times and high-five the person who came up with the RP idea. |
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Pillar of the Community
United States
1913 Posts |
I didn't receive the survey, but if you do please point out that they need to greatly reduce the amount of dust that's getting packaged inside along with the coins and have a final visual inspection. For what we're paying, there is no excuse for these problems. The foreign mints are putting them to shame.
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Valued Member
United States
108 Posts |
Dunno about that - received a £20 coin from The Royal Mint that had a big honkin' scratch on the obverse. Queen Liz looked like she'd been in a knife fight. |
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Pillar of the Community
United States
1913 Posts |
I've received 15 coins so far from The Royal Mint. So far all have been perfect. I'm not at all disputing what you received. I'm just pointing out that my experience has been very positive. One thing that I really like is that their "proofs" and "brilliant uncirculated" coins have a QC sticker with a number on it inside the packaging. It's a final inspection sticker. If you have a problem with the coin and return it to them, then they know exactly who failed at their job. Compare that to the US Mint where I'm pretty sure there is no final inspection. |
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Moderator
United States
187544 Posts |
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... please point out that they need to greatly reduce the amount of dust that's getting packaged inside along with the coins and have a final visual inspection. Agreed. I should not be the one doing this. Of course, I have to blow out new Dansco albums, so I guess I should just expect it.  |
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Valued Member
United States
108 Posts |
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...their "proofs" and "brilliant uncirculated" coins have a QC sticker with a number on it inside the packaging. Where would this be located? It's just a card, UK £20 Silver Churchill comm. Split the card at the bottom to get the capsule out, checking if it really was the coin that was scratched, no stickers I can see. I also got the 2015 £5 BU Churchill comm., in the flat pak with docs, nothing there either. |
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Replies: 29 / Views: 7,120 |
Posted 08/21/2015 3:08 pm
