| Author |
 Replies: 28 / Views: 3,419 |
|
|
|
Pillar of the Community
 United States
875 Posts |
So apparently the US Mint just refunded my money less the shipping costs instead of sending replacements. So now I'll have to order them again and pay an additional shipping charge. I put on the slip to send replacements but they didn't do that. I initiated the return online to get the shipping label and filled out the return slip but apparently that wasn't enough. Has anyone had the same issue or did I do something wrong. Did you have to pay shipping again?
|
|
Moderator
 United States
187446 Posts |
Bummer.  I have never hat to return anything, so I cannot answer the question.  |
|
Pillar of the Community
United States
2605 Posts |
I would call customer service ASAP. They are usually very helpful. I used the online return feature to get free shipping labels and never had any issues with getting replacements. That is frustrating, though. Keep us posted, and best of luck!  |
|
Moderator
United States
94584 Posts |
well, that sucks!
Lets hope that the next set you get is of satisfactory condition.
|
|
Pillar of the Community
United States
875 Posts |
Called the Mint but since they already processed the refund they couldn't resend them. So I had to place another order. I asked if they could refund my shipping and they put in a request. Not sure if I will get it but either way I placed another order. We shall see, wish me luck :)
|
|
Pillar of the Community
United States
2605 Posts |
Best of luck! Make sure they refund your shipping and call them back if they don't. It's worth being persistent, but they're usually helpful.
|
|
Moderator
United States
187446 Posts |
Good luck!  |
|
Pillar of the Community
United States
875 Posts |
Received my order again. Two sets were ok but the 2022 American Innovation had hazing and the 2023 AI Proof and 2023 AI Reverse Proof sets had toning. It's the same kind of toning, so I'm thinking their robotic picker contaminates them somehow. Very discouraging. I'm tempted to just find them on ebay..ugh. |
|
Moderator
United States
187446 Posts |
Bummer. |
|
Pillar of the Community
United States
2605 Posts |
That is disappointing. Unfortunately, though, I've encountered the same quality issues when buying off ebay. Sellers rarely disclose hazing or toning, and the return process is equally annoying. So if I were you, I would return the defective sets for replacement by the Mint rather than rolling the dice with ebay. Or try to find sets from your LCS that you can cherrypick in person. |
|
Pillar of the Community
United States
875 Posts |
Before I sent the 2nd order back, I called and asked them that I wanted replacements instead of just a refund so I wouldn't have to mess with trying to get the shipping refunded again. She said that I just need to mark that on the return sheet. I told her I did that the first time, she said they probably didn't have them in stock to resend. I find that hard to believe out of 5 proof sets, they didn't have any. I just got their conformation email saying they are processing my refund to my credit card.  I think I'm just going to try and find them at my LCS instead of trying to order from the Mint again. |
|
Pillar of the Community
United States
875 Posts |
Received a survey request for my Mint purchase today. I didn't hold back in my opinion. Doubt it will do any good, but at least I voiced my opinions.
|
|
Moderator
United States
187446 Posts |
I used to do them every time, but I have not done the last couple.
|
| |
Replies: 28 / Views: 3,419 |
First Page
Posted 05/28/2025 2:43 pm
