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 Replies: 26 / Views: 3,175 |
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Valued Member
United States
417 Posts |
My wife took a bag of nickels to the bank today. They are one of the two in town that has coin counters for their customers. We used to have a loan at the bank.
The teller told her that they could no longer exchange our coins for us since we just use them for sorting thru.
Not very good pr if you ask me.
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Pillar of the Community
United States
842 Posts |
I thought it was illegal to refuse legal tender money?  If not it should be! |
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Valued Member
United States
163 Posts |
customer service just isn't right these days...
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Moderator
 United States
188481 Posts |
Quote:
I thought it was illegal to refuse legal tender money? If not it should be! Perfectly legal. Legal tender only applies to money owed, and even then it can still be refused by a private business. If you are just making a deposit, there is nothing to prevent the bank from refusing it. If you are paying a loan, then "legal tender" laws should make them obligated to accept it; however, they can still refuse it. Sure, they may lose some legal standing when going after you for non-payment, but it would probably be argued by their attorneys that you were "being difficult" or something. |
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Pillar of the Community
United States
1151 Posts |
Legal, but still not fair, how did they know that you search through them?
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Valued Member
United States
294 Posts |
What customer service are you talking about? You "used to have a loan there" implies you no longer do. So you "used" to be a customer, but are no longer. As not a customer, you really are not entitled to any customer service. And as far as PR, what was bad about it? Are you no longer going to drop your coins there? Never borrow money from them again? Never ask them for coins to search? I'm sure they'll manage. Maybe picket outside, with a sign saying how the bank doesn't cater to roll hunters so they can make money at the bank's expense? There is nothing wrong with roll hunting, but to expect an outside enterprise to cater to your whims is a bit unreasonable, don't you think?
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Valued Member
 United States
417 Posts |
We had been a customer for quite a while. Two of the tellers knew I collected coins and even saved odd ones for me. I took quite a few coins from the tellers that the machine would not except to help them out.
Sorry omahaorange, sounds like I touched a nerve.
The way business has been the past couple of years everywhere, even working with a potential future or re-occuring customer just makes good business sense.
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Valued Member
United States
410 Posts |
The general economy may be hurting but banks aren't. There is not shortage of people that want to borrow money.
What kind of volume of coins are we talking about?
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Valued Member
United States
417 Posts |
$40.00 worth of nickels today. Second time in a 30 day period. $45.00 last time.
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Pillar of the Community
United States
1231 Posts |
It isn't that you hit a nerve with Omaha. It's that too many roll hunters think banks should cater to their needs. Banks aren't in business to only service roll hunters. Banks want to make money, roll hunters for the most part are counter-productive to them making money
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Bedrock of the Community
Australia
21788 Posts |
You won't find any bank in Australia that would knowingly support a coin sorter.
They would all see it as just wasting their time. Effectively this method of collecting is not open to us.
If you read a post on this Forum from an Australian about a finding an interesting coin, it is almost always a lucky find from circulation.
On the other hand, new Mint products are freely available for purchase from most Post offices throughout Australia.
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Pillar of the Community
Australia
4411 Posts |
I go to the same bank every day here in Australia and get at least $100 of face value in coins to sort through. They know exactly why I do it and they order in extra coin every week fr me. I have now been told not to go back to one bank as I was going there twice a week to deposit.
Its easy for me as I live in a city there are many banks to deposit to but with only two in your town it makes it hard. $45 is not even that much worth of coin. I am a bit surprised they did this but suppose they are entitled to.
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Pillar of the Community
Australia
2180 Posts |
I always acquire and dispose of coins through account withdrawals and deposits so that that sort of thing won't happen.
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Valued Member
United States
417 Posts |
Have to say it was just very surprising since the have been so nice and helpful up to this point.
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Bedrock of the Community
Australia
21788 Posts |
For most of the coin sorters in the 'States, I would suggest that you speak very nicely to the staff so that your searching can continue.
This is one instance where good, positive and friendly applied psychology will pay off.
May be also a good idea to cast your net wider and use as many banks as you can. This strategy will also give you larger probable resource from which you draw your coins from.
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Pillar of the Community
United States
619 Posts |
Definitely use as many banks as you can. There are literally dozens in my area, and I've long since learned which ones accomodate roll hunters, and which ones don't. Needless to say, I avoid the latter.
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Replies: 26 / Views: 3,175 |
Posted 02/01/2012 5:23 pm
