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 Replies: 27 / Views: 3,349 |
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Pillar of the Community
United States
3345 Posts |
So I'm not gonna mention any names, but my coin dealer is just not fit to be a businessman. I'm sure he knows far more than me about every type of coin, and how to grade them, and has obviously been in the business for years, but hes the most unsocial coin dealer I've ever met.
Now dont get me wrong, hes not mean tempered or anything. Just doesn't talk.
I go there every now and then to pick up some junk silver for my collection, and to check out if he has anything new.
I just wonder why he ever decided to become a coin dealer. I remember one time I was in there with my brother, a man came I with a young kid. The dealer never even said hi to the guy, just went into his back room and finally when I was ready to buy something I called him he came out and the man with the kid asked to see a coin(oregon commem)and the guy just says thats expensive and shows it to him, doesn't say another word and the two leave.
He hired some other guy and let me tell you it was the best business idea he ever did. This guy is friendly, like any other coin dealer I've ever met. so hes the reason I keep going back there.
but really, I mean if you want to make money you have to be friendly. At least attempt it.
Rant over, what do you dudes think? Edited by rachums107
07/16/2012 8:11 pm
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Valued Member
Canada
95 Posts |
Coin collecting can be a solitary pursuit, so it may attract some people who are most comfortable when alone. But why open a shop if you're a loner---beats me. Interesting post, and thanks for it.
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Pillar of the Community
United States
1659 Posts |
Certainly makes you wonder why he has a retail business if he doesn't enjoy interacting with customers.
My local dealer is very friendly and easy going. It makes it a lot easier to spend money with someone when they are pleasant to be around!
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Pillar of the Community
United States
8516 Posts |
I'm probably a bit different but I would just as soon they keep their gob shut until I ask a question so I can run things over in my mind without some one interrupting my train of thought. I have met some rude dealers though.
Oregon coin geek.....*** GO BEAVS ! ! ! ***
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Bedrock of the Community
13014 Posts |
My guess is that he doesn't treat every customer like that. Seems like hes pre judges his customers and if he thinks you cant afford his coins he just ignores you hence the its expensive comment. Really its a terrible business practice especially for an actual shop as hes just turning away potential customers. Seems like hes be better off with just having internet sales and save the money on the building space Quote:
I'm probably a bit different but I would just as soon they keep their gob shut until I ask a question so I can run things over in my mind without some one interrupting my train of thought. I kind of agree with that as I dont like being pestered by employees but a simple "can I help you with anything" or "just let me know if you need anything" is always nice when you come in Edited by basebal21
07/16/2012 9:24 pm
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Pillar of the Community
United States
1195 Posts |
My dealer has three employees. He and two of them are very agreeable, the third, who may be retiring, has the personality of a slug and he seems to feel like requests are a bother. I try to let the other three help me with what I want to look at. Quote:
I'm probably a bit different but I would just as soon they keep their gob shut until I ask a question so I can run things over in my mind without some one interrupting my train of thought. Aye, but he should be somewhat chipper when he replies to your question, no? Edited by argentum
07/16/2012 9:24 pm
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Pillar of the Community
United States
2130 Posts |
I have 2 local dealers within 10 miles of each other. both are very pleasant and customer friendly. The 1 I frequent most Is a great guy to talk to. When I go there I always plan it for at least an hour in his shop. We just sit and talk about coins, cruises, Vegas etc... But, to answer the op's question about his dealer, I would say that he hates selling his collection & dislikes those who are buying it.  |
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Bedrock of the Community
United States
36724 Posts |
Some people are just not friendly by nature. He probably loves coins and dealing with them but just not very customer oriented. He might warm up to you over time. I've know many dealers like that. You'd think they would try a different line of work but coins are their passion. I wouldn't write him off.
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Bedrock of the Community
Australia
21786 Posts |
Is he going through a divorce?
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Pillar of the Community
Canada
1723 Posts |
my lcs guy was kinda the same thing. Says hi when I go in but doesn't say a word after until I have something to say. He doesn't get into long winded stories or anything but he will rebuttle and explain something, if I ask, in a decent amount of detail while he keeps going about his business. Nice guy, just not chatty. Another thought is I know my guy, when I talk about silver coins or junk silver, doesn't respond at all really. Said to me last time I was in that silver was all hyped up and that its going to just keep dropping and that its price today is just a blimp. But if you talk about fiilling an album, hes far more pleasent to chat with.
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Bedrock of the Community
United States
11951 Posts |
I help out at a coin shop a few days a week, on my days off I go to other coin shops.
I do get to see both side of the counter.
I see a lot of customers that are a joy to help out when ever they come in.
There is also a lot of customers that are a pain to wait on. Sometimes people do not know they have a negative personality or no personality at all.
A coin shop owner, that deals with people everyday may be able to pick up on that and not really want to deal with certain customers.
There are many coin shop owners that have a shop just for something to do after they retire. They may not really care if they do business with everyone. I know one owner that has a shop where his main goal is to buy collections so he can sell at coin shows.
IMO if someone wants a good relationship with a coin shop owner, they have to do their part too. Sometimes it take years to get the trust and respect needed for such a relationship.
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Pillar of the Community
United States
619 Posts |
Some dealers just aren't very trusting at first, especially older ones. They have to get to know you. There's one guy who I've dealt with for months. He never talked to me much until last week! He recognized me after a minute or two, and shook my hand. He gave me a very good offer on some coins I was selling.
Edited by CPC24
07/16/2012 11:08 pm
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Valued Member
United States
212 Posts |
I think I have been to almost every coin shop in Oregon. Well, pretty darn close anyway. I have not ever met a coin shop owner that was friendly and outgoing. However, the 4 shops close to my home are all great guys to deal with now. I live close by and visit them so frequently, they know me now. Maybe if your shop owner sees you a little more often, he'll be a little more communicative.
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Bedrock of the Community
United States
20753 Posts |
Coin collecting has grown substantially lately and that draws all kinds of people buying and selling. Some good and some bad. It takes all kinds.
At a flea market there used to be a dealer that when you asked about a coin, he would harshly say do you want to buy it or just look at it? If you asked if he could move a light a bit to see coins better, he would say no, it's good enough now. I've seen this same guy at coin shows and his attitude is the same. Even other dealers have told him his attitude should be improved but he just doesn't care.
At one large coin and hobby type store I know of they hire people that know possibly nothing about coins. If you ask about a coin, they usually say, no idea. You'ld have to look it up. While taking to one of them, she suddenly said OH, it's lunch time and walked away right in the middle of a conversation.
At another coin store, not sure if an owner or hired person, as I walked in said to me, the cheaper coins are over there, pointing to a case. I simply said, sorry, I was looking for Gold Coins and left.
Guess I'm ranting too. Might be due to not finding a decent coin dealer store myself.
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Valued Member
Australia
218 Posts |
There's a coin shop close to where I live and it's run by older guys. Me being a younger guy seems to peeve them off I think. Everytime I want to look at something, they look at you like you cant afford it. Whats worse it when you politely request to look at something, they wont let you handle any note or coin. I'm thinking, how to heck can I buy anything from you guys. lol. anyway, it's their loss. Some people just lose business without even knowing it.
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Pillar of the Community
United States
3486 Posts |
"Coin collecting has grown substantially lately and that draws all kinds of people buying and selling. Some good and some bad. It takes all kinds."
True, just carl, but neither collectors nor dealers have to take IT!
In an outline for a seminar to be given at the NH Coin Expo this Sept. I had already included
the topic of how a person should approach a coin dealer. After reading this thread
I will renew my efforts to include the topic, "How to walk away from a rude dealer!"
If I do not get "good vibes" from a dealer I say "Thank you for your time"
and I walk away.
And rachums107, that non-talkative dealer might have just spent half an hour talking to a Bozo off of the street, only to have the clown walk out of the shop without either making a purchase or selling any coins.
Thus endeth my rant!
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Replies: 27 / Views: 3,349 |
Posted 07/16/2012 8:31 pm
