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 Replies: 17 / Views: 3,470 |
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Pillar of the Community
Canada
590 Posts |
I just got an email this morning that all My outstanding orders from the Mint were cancelled. The funny part is I didn't cancel my orders. At the bottom of the email it says: Quote:
If some items have been cancelled from your order and you did not request a cancellation, it may be that the items are sold out. Please contact us for further information. This really stinks. Last night I spent over an hour on hold with them and now I have to do it again. I am beginning to dislike this Mint.  |
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Valued Member
Canada
316 Posts |
? that's frustrating. I do hope for you that they fix this because some of those coins now sells for more than double.
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Pillar of the Community
Canada
3690 Posts |
This is troubling. Did you cancel another order and they mistakenly applied it to all or did this come out of the blue? Please let us know what they say when you talk to them as I'm sure many of us are waiting for those very same coins. Based on the order date (it's the first day of MC pre-order in April), I assume that you are MC and using the MC phone number so I'm surprised that you were on hold for so long last night. Staying tuned. Edit: Incidentally, I received an odd e-mail from the Mint a couple of days ago regarding my April 2nd order. It was called an 'order update' and showed one coin as shipped (I received the Sugar Maple in April), two coins as 'processing' (glass bee and painted bee) and two coins as 'backordered' (Dino and Grosbeak). The e-mail didn't tell me anything I didn't already know. lol Edit, Edit: 30 seconds ago, I received another e-mail saying that the Glass bees and the 25 cent Aster bee have been shipped.  Edited by CC-Ottawa
08/24/2012 08:17 am
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Pillar of the Community
Australia
7096 Posts |
Unbelievable  I have been watching the threads concerning the RCM and in my opinion they have litle or no regard for the average collector and only look after the dealers. Slow or NO delivery, Disgusting business attitude .  |
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Valued Member
Canada
207 Posts |
@CC-Ottawa: I got very similar two emails.
There's something weird happening with these first day of MC release orders. Perhaps some kind of reminder flags popped up saying these orders are still pending....
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Pillar of the Community
Canada
567 Posts |
I'm having odd things happening as well.
My Fab15 sunset kangaroo coin shipped a week or so ago, yet the mint's website says that the order is processing.
I still can't find my farewell to the penny order online even though I have received them a couple of weeks ago.
You would think that an extremely profitable crown corp. could afford a few techs to fix and maintain a website. just saying....
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Pillar of the Community
 Canada
590 Posts |
Quote:
You would think that an extremely profitable crown corp. could afford a few techs to fix and maintain a website. just saying.... And not keep charging us tax on pure silver and gold. Still have not called them yet. I did cancel some orders but none of the above. I don't understand why they would cancel the group of seven subscription. This makes no sense. |
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Pillar of the Community
Canada
3690 Posts |
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I still can't find my farewell to the penny order online even though I have received them a couple of weeks ago.
Ditto. I guess misery loves company but I really hope they are working towards fixing these issues. |
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Pillar of the Community
Canada
3692 Posts |
Does a subscription hold the coins as in a reservation? How does that work, and shouldn't they have your coins but they oversold them to dealers taking the bulk?
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Pillar of the Community
United States
1002 Posts |
I don't think their system works very well at all. Last Thursday I sent an email to their customer service saying I received an order update saying my Polar Bear $20 for $20 had shipped but nothing on the status of the Farewell to the Penny in my subscription order. I never got a response back. I did receive the $20 for $20 Queen Jubilee but would have thought that I would have the latest one by now since everyone seems to be getting theirs. I called yesterday and spoke to a RCM rep that said I should still receive the Farewell to the Penny order sometime. (Did not say when!) Shortly after I got off the phone I received two more identical "Order Shipment Update" emails that my Polar Bear coins had shipped!! After posting this I received a 4th identical "Order Shipment Update" email! Edited by canuck1us
08/24/2012 3:17 pm
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Pillar of the Community
Canada
1354 Posts |
I hope it was a mistake and they will reverse it. I'd be hopping mad.
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Pillar of the Community
Canada
1581 Posts |
I sure hope this incompetence and an isolated incident.
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Pillar of the Community
United States
2408 Posts |
Quote:
If some items have been cancelled from your order and you did not request a cancellation, it may be that the items are sold out. Well, I guess I won't get mine either. Glow in the dark, bumble bee, and what else, ... I lost count. But you know what, with this latest round of boring coins, the RCM police, forced cancellations, the frost, etc... gives me what I needed to curb my addiction to coins. I am spending way too much and I don't have the time to really enjoy the hobby anymore. The Titanic set was my last purchase. |
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Pillar of the Community
Canada
590 Posts |
Well I talked to the Mint CS person and I hate taking out my aggravation on them, it's not their fault, but I have no one else at the Mint who wants to talk to me.
Apparently they have an incompetent computer system. Only one coin on that order was canceled. The others will ship some time in the unknown future. All guaranteed shipping dates are just estimates and have no notion of reality.
The painted coins are now delayed until October. She didn't say what year but I assumed some time before 2014. It will really suck getting 2012 coins next year. She blames all the problems on constantly breaking dies. Another CS said they had a paint problem. I have had so much smoke blown up my but that it's now officially Montreal Smoked Meat.
Oh, on a side note I did get my shipping to send the box back refunded and was assured that my Group of Seven Tax mistake will be refunded soon. Apparently its very complicated. It always is.
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Pillar of the Community
Canada
1354 Posts |
Is the coin that was cancelled on your order one you cancelled or they cancelled? If they cancelled it, which coin was it?
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Valued Member
Canada
451 Posts |
Makes me wonder how reliable their Mint Chip is going to be.
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Replies: 17 / Views: 3,470 |
Posted 08/24/2012 08:01 am
