Mint Has The Worst Customer Service Ever!! So Frustrated!!

Thanks to everyone who wished me luck.

I do agree that we are just small fish and that it doesn't seem like things will change. What's interesting is that while I was on hold and on the line with the person from my credit card company while we were be transferred to the Mint's customer service department...she was confused and asking me why I'm having all these issues with the Mint. I told her...the Mint doesn't care about their clients. I was like...even if you look online, you can see all of these customer complaints.

It's frustrating because yea, it's true...they do basically have a monopoly.

That happend to me with a few loon 5 packs.

A lot of us are frustrated by how the mint handles shipping, or other things. It does not take a genius to figure out that individuals, be it a MC member or not, are treated less than dealers. IMHO, this makes perfect sense in the past, when sales channels are limited, and the mint had to rely on dealers to push out products. However, in this age, I do not think dealers have any edge any more, especially, with the partnership between RCM and CP. The mint needs to rethink.

I also had one less pleasant incidence with a mint rep on the phone, but overall, it's satisfactory. Mint reps are bound by how much they're trained, allowed to do. Some of them go above and beyond, a few of them have their bad times once in a while. Let's not let isolated incidents blind us. One does tend to focus more on the negatives when become frustrated. Just my 2cents.

Even if we take them into Radio-Canada (la facture), in my opinion, they still won't do any better.