Ebay Buyer Wants A Return.

You will lose a case on ebay unless the buyer made the mistake of saying something like this in the message he sent you.

"I didn't read your full description when I first bought the set and I didn't know it wasn't complete. Your description is accurate, but I couldn't tell from the pictures."

ebay cases opperate in an extremely black and white manner. If a buyer says it wasn't as described, it doesn't matter how true it was, they will rule against you. However, if a buyer actually says it was described and they didn't read it, ebay will rule in a seller's favor.

I know the item was perfectly described as far as common sense goes, but I actually do believe they you didn't do a good enough job to meet ebay's standards. There is an issue with whether or not certain coins are actually BU and the pictures, in and of themselves, are not satisfactory.

I think the buyer paid a fair price, unless several of the early bunch are, indeed, AU. Even then, it'd be ballpark.

Not sure I'm following you seal006. If the buyer wants to return the item, the reason could be anything. When you say you "won" the cases, do you mean you didn't accept returns, were allowed to keep the money, and the buyers forced to keep coins they weren't satisfied with?

Many coin sellers complain that ebay has turned into a approval service since seller's are required to accept returns for any reason. That's why I'm not following you. Buyer's Remorse or not, if the buyer simply says they want to return the item you need to accept it if it's within the terms (i.e. 14 days, original condition, etc).

Please explain how to avoid accepting returns for Buyer's Remorse.

The buyer can do what they like to a seller on ebay! That is life!

I have never been given a reason in writing for a return. The very experience rip off buyers open up a case with the ebay computer or pay pal and that is that.

The people that have a true issue will tell you very politely the item has not arrived yet and then they get a instant refund from us and in most cases another item that is the same or of the same value is mailed out.

I could not be happier with ebay and its strange ways. We now have a phone number with a rap that you will be answered in 3mins by a real person.

A couple more days and we will have our 2000 positive feedbacks and we have only been trading two & half years. We have had over 500 auction sales in the last 3 weeks from our new anchor store.

We have had a .com store and now a .com.au store.

We got hit in a Europe area earlier this year by several buyers in the one area and they got over $600 worth of lot out of us in two weeks.

One more hit like that and it will be our country buyers only.


Over 95% of our buyers are from our home land. But........

What seal006 is saying is correct. EVEN if a seller offers a 14 day return policy, they DON''T have to take the item back if it is a case of buyer's remorse.

I had an incident earlier this year with a seller where I bought a Lincoln Cent in a non top 3 slab. Some of these can be pretty nice but in this case the photos did not show the fact that it had been recently dipped (the photos appeared to show a toned coin). Since he had a 14 day return policy, I contacted him and politely explained the issue. He became very confrontational and told me to open a case. When I opened the case, he then responded that if the item returned was the one he sent, he would refund me. After that though he became very difficult about instructions for the return and so I escalated the case to ebay. Much to my surprise, ebay found in the seller's favor.

After many calls to ebay, I finally got escalated to a senior customer service person who explained that, counter to what you might think, a seller does NOT have to accept a return even if they have a return policy. In my case however, he admitted that ebay messed up because the seller had agreed to the return in writing. That was the only thing that prevented me with being stuck with the coin. I had assumed I was protected by the 14 day return policy but I was not. That definitely has changed my buying habits on ebay.

So - bottom line - there are very specific rules around returns and you can't return an item unconditionally.

The listing was obfuscating. Yes, everything was stated, just like the healthcare bill.

So the buyer simply not liking the coin is not reason for return? Buyer, "It was darker than I thought or had a tiny spot", are not valid reasons for return?

Please explain because dozens of the largest ebay powersellers of coins are taking these on the chin every day.

Who makes the call on accurate representation? Coins always look different in-hand and some buyers are picky. If the buyer doesn't like the coin and wants to return it within the parameters of the return policy? Sorry. The buyer will get their money back whether or not you choose to refund it or not. ebay and/or PayPal may be the ones paying the buyer but rest assured, the buyer does not have to accept a coin they are not happy with.