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 Replies: 38 / Views: 4,661 |
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Pillar of the Community
United States
3276 Posts |
So here's the deal. I sold my Washington quarter set on ebay for $319. It wasn't a complete set. My entire description tells exactly the coins that are included. I have a buyer wanting to return it because they thought it was complete. They said the pictures make it to where it looks like it is complete. I can kind of understand that but the pictures can be enlarged and you can see the wrong dates in the empty holes because they are from the next page. And you can plainly see that many holes are not filled. And they must have not even looked at the description. Plus, how could they expect a full set of uncirculated coins for $319? This buyer is blowing my mind right now. I stated no returns but am I obligated to take a return? Normally I am understanding but this person clearly doesn't pay attention to listings. And i'll lose $15 on shipping if I get a return. What to do? |
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Pillar of the Community
 United States
3276 Posts |
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Moderator
 United States
14463 Posts |
I think you could lose either way: taking a return you lose shipping costs and possibly get a bad mark on your ebay account, not taking a return you will probably get a bad mark on your ebay account and the buyer may file a claim with ebay or Paypal |
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Pillar of the Community
Canada
785 Posts |
I think the right thing to do would be to return it, I can see from the pictures how they could have thought it was complete and your description didn't say "partially complete" either. I agree if you make a buy this large, you should look into it a bit but everyone makes mistakes. Plus, as stated above the buyer could leave bad feedback.
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Pillar of the Community
United States
3276 Posts |
I'll respond but since they neglected to read the description, I think they should at least refund me on the $13 I spent on shipping. I shouldn't have to eat that amount because they didn't read.
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Moderator
United States
16680 Posts |
^ agreed.
swcoin.ecrater.com
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Bedrock of the Community
13014 Posts |
The easiest thing would probably be to refund it minus the cost of shipping if they agree to that. They definitely should have read the description and since I've sold old albums like that too I can clearly tell all the holes arent filled. I always put partially or almost complete in the title just so there came be no confusion about it. I wouldnt blame you either way if you took the return or stuck to your guns. Contacting ebay in the morning may be worth wild to see how they would likely rule on it. If they would definitely rule with the buyer that pretty much puts the end to that and leaves you no reason not to take a retun |
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Bedrock of the Community
United States
10048 Posts |
Wow... I feel for you. It is obvious from your description that you were not auctioning a full set. But since you said, Quote:
This is a high quality set. in the description, I have to wonder if ebay would not vote in the buyers favro. I think if it were me, before deefintely agreeing on a return, I would ask the buyer how I could have made it more obvious this was not a complete set since I had listed everything the buyer would receive in the description. Hopefully the buyer will be a person of integrity and admit he did not read the entire description so it is his fault. |
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Pillar of the Community
United States
3276 Posts |
He must have been thinking he was getting a steal. A complete uncirculated set would be over a grand. But yeah i'll be contacting ebay in the morning to see whats up. If I get a return I will try everything in my power to make it the most obvious ever that it is not complete. |
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Moderator
United States
23522 Posts |
Quote:
If I get a return I will try everything in my power to make it the most obvious ever that it is not complete. All you'd have to do is use the word "Incomplete" in the title. As an addition, I'd modify the term "BU Uncirculated" in the title as in the auction copy you state the possibility that some might be sliders. A perfectly honest listing, but with a couple minor cracks that some jerk might force a wedge into. |
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Bedrock of the Community
United States
10982 Posts |
Take the return but be sure you get the same coins back. I got jacked on a mixed date roll of proof Washington quarters recently; Buyer picked the dates they wanted and sent me back lesser value pieces. I would include the word "partial" in the title of your new listing. Good luck. |
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Pillar of the Community
United States
3276 Posts |
Thanks all for the suggestions, I will use all of the above. I guess every word in a listing needs to be perfectly crafted.
And BH that's terrible. My wife actually asked me what if they return with different coins. I'll definitely keep an eye out for that.
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Pillar of the Community
United States
505 Posts |
If they escalate this into a Paypal claim,you WILL lose..Sellers Very rarely win
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Pillar of the Community
United States
5838 Posts |
I feel for you, but most buyers never read the complete listing. Who's fault is that? The time you're going to spend to dispute with the buyer would cost more than its worth sometime. ebay is will say that your title says 1932-1998! |
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Rest in Peace
United States
10625 Posts |
One other thing that has not been mentioned yet, I would take new pictures with something between the pages to eliminate the "illusion" of a complete set.
Good luck and as already mentioned, be sure you get the same coins back.
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Pillar of the Community
United States
1130 Posts |
Quote:
but with a couple minor cracks that some jerk might force a wedge into. I completely agree. There are some people on ebay out to get you it seems. They should have read the whole listing. I had somebody send me an offer on $10 face value in random coins (wheat pennies, rolls of copper pennies, and old Jefferson nickels etc.), for $3.  Why would you do this?  Make sure like said above, that you get the same coins back. People like that try all kinds of things.   |
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Replies: 38 / Views: 4,661 |
Posted 05/30/2013 9:26 pm
