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I Need Help Please!

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New Member

Canada
26 Posts
 Posted 11/23/2013  01:29 am Show Profile   Bookmark this topic Add Stefanos1111 to your friends list Get a Link to this Message Number of Subscribers
Do you think I can return two coins from the Royal Canadian Mint over 6 months later because there is a crack on the plastic coin capsule on one of them and there are cracks on the plastic part of the speciment set for the other one? I have only noticed them now and they couldn't of been caused by me because they have been in my drawer, since I got them. Any information would help. Thanks!

I-Need-Help-Please!
Edited by Stefanos1111
11/24/2013 12:05 am
Valued Member
Canada
78 Posts
 Posted 11/23/2013  01:32 am  Show Profile   Bookmark this reply Add snoopy to your friends list Get a Link to this Reply
Yes, you can.

Are Royal Canadian Mint products guaranteed?
Your satisfaction is 100% guaranteed or your money back. Whether you are purchasing coins for your collection or unique gifts for friends and family, you can be assured that the Mint fully guarantees the superior quality and craftsmanship of its products. Shop with confidence knowing that if you are not completely satisfied with your purchase, you can simply return it to us in its original packaging within 30 days and we will gladly offer you a replacement (subject to product availability) or send you a full refund. In the case of a defective product, we will accept the return up to one year from the date of purchase.
Edited by snoopy
11/23/2013 01:35 am
New Member
Canada
26 Posts
 Posted 11/23/2013  01:40 am  Show Profile   Bookmark this reply Add Stefanos1111 to your friends list Get a Link to this Reply
Thank you I'm so happy!
Rest in Peace
bpoc1's Avatar
United States
4078 Posts
 Posted 11/23/2013  08:39 am  Show Profile   Bookmark this reply Add bpoc1 to your friends list Get a Link to this Reply
This is your second post on this same topic.
Valued Member
Canada
234 Posts
 Posted 11/23/2013  12:34 pm  Show Profile   Bookmark this reply Add ksimms3 to your friends list Get a Link to this Reply
can you return something 6 months later because if utterly ugly haha
New Member
Canada
22 Posts
 Posted 11/23/2013  3:05 pm  Show Profile   Bookmark this reply Add marcandreroy to your friends list Get a Link to this Reply
They could mail you a new capsule...
New Member
Canada
22 Posts
 Posted 11/23/2013  3:06 pm  Show Profile   Bookmark this reply Add marcandreroy to your friends list Get a Link to this Reply
They could mail you a new capsule...
Pillar of the Community
canadian_coins's Avatar
United States
2408 Posts
 Posted 11/23/2013  3:14 pm  Show Profile   Bookmark this reply Add canadian_coins to your friends list Get a Link to this Reply
I discovered that some of my millennium silver quarter capsules had cracked on one side only. One looked like a mosaic. I think I posted some pics on this forum. The coins were stored in the most stable temperature, driest place you can imagine. It took 10 years, but they cracked nonetheless. Very weird indeed.
Valued Member
sw3dish ch3f's Avatar
Canada
89 Posts
 Posted 11/23/2013  10:28 pm  Show Profile   Bookmark this reply Add sw3dish ch3f to your friends list Get a Link to this Reply
I have a cracked case as well but on the edge. I would like to get a replacement capsule too. I wonder if I qualify since the crack is not too major.

CanadianCoins1999, how did you request a replacement capsule? Do we just call the hotline? Does it matter if we don't have a rep?
Pillar of the Community
arianzo's Avatar
Canada
2124 Posts
 Posted 11/23/2013  11:10 pm  Show Profile   Bookmark this reply Add arianzo to your friends list Get a Link to this Reply

Quote:
bpoc1
This is your second post on this same topic.


And this time with a very clear picture.
Valued Member
CanadianCoins1999's Avatar
Canada
335 Posts
 Posted 11/23/2013  11:40 pm  Show Profile   Bookmark this reply Add CanadianCoins1999 to your friends list Get a Link to this Reply
They will send you a capsule, my capsule broke for the HMS Shannon 10$,I got a new two weeks ago
New Member
Canada
26 Posts
 Posted 11/23/2013  11:54 pm  Show Profile   Bookmark this reply Add Stefanos1111 to your friends list Get a Link to this Reply
How do I change the coin from one capsule to another? I can't do it without touching it!
Pillar of the Community
arianzo's Avatar
Canada
2124 Posts
 Posted 11/23/2013  11:59 pm  Show Profile   Bookmark this reply Add arianzo to your friends list Get a Link to this Reply
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