For an ngc slab they would have either needed to slide that entire white part out to swap the coin or bent the plastic face enough to gain access to the coin. Since the slab is hard plastic its pretty face to run out bending so any slits would have to be big enough to remove the white part. Basically the bottom edge of the slab would have to be missing.
I agree its highly unlikely they could have done so, however it doesn't sound like something that would be hard to find a replacement. Send it back and get one without a damaged slab. That damage would make it much harder to sell in the future if you wanted/needed too.
I agree its highly unlikely they could have done so, however it doesn't sound like something that would be hard to find a replacement. Send it back and get one without a damaged slab. That damage would make it much harder to sell in the future if you wanted/needed too.



















