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 Replies: 17 / Views: 3,425 |
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Pillar of the Community
United States
1130 Posts |
Okay guys, I recently got upgraded to a power seller and from what I get, ebay wants to make me a top rated seller. They say that I need to offer 1 day handling and then offer a 14 day return policy to qualify for a discount. I'm fine with the 1 day handling, but I do have a question about the return policy. Can a buyer return something just because they change their mind, or does there have to be a valid reason? Thanks in advance guys!  |
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Pillar of the Community
 United States
3098 Posts |
I'm a "Top Rated Seller" and allow returns for any reasons. Fortunately, I've only had a couple of coins returned, but one was by a buyer who just changed his mind and didn't want the coin. At least he was up-front about it.
Paul Bulgerin
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Pillar of the Community
 United States
1130 Posts |
So they can just return it for any reason they want right?
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Pillar of the Community
United States
7375 Posts |
Yes. Just like you can return something to a store for no reason other than a change of mind.
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Pillar of the Community
United Kingdom
1351 Posts |
Distant selling has a 14 day return for any reason.
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Pillar of the Community
United States
1130 Posts |
So if I offer a 14 day return policy, then after 14 days, they can't return it right?
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Pillar of the Community
United States
3098 Posts |
Correct. No returns after 14 days. I'm not sure if this applies to discovering the coin is a counterfeit or an altered coin, though. Others would have to weigh in on that. I know that after 45 days you can't file a complaint with ebay. Paul Bulgerin
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Pillar of the Community
United States
1130 Posts |
Okay, so you guys that accept the returns, how many returns do you get in say 50 sales?
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Pillar of the Community
United States
3098 Posts |
I've sold well over 1000 coins and believe I have had seven coins returned.
I don't know if I'm average or not.
I try to take the best photos I can (the ultimate KEY in selling) and try to accurately describe my coins, including any bigger bag marks or problems. If I think a coin has been cleaned I mention it. I don't want any potential buyers to be surprised when they get one of my coins.
Paul Bulgerin
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Pillar of the Community
United States
1130 Posts |
Okay, that is good to know. I sell mostly fishing lures and vehicle parts. Anybody dealt with returns on these before?
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Pillar of the Community
917 Posts |
I have always been curious about this too. I sold for a little while on ebay and had a return on something once. The buyer lied to me and returned it saying it didnt work. Which it did and I promptly sold again without problems. I would have never accepted the return if it werent for the fact that I read in a few places that the buyer could still come after me via paypal for up to 45 days. My understanding was that even though I indicated no returns in my ebay listing I was still held under paypal rules which meant I had to accept returns for 45 days (maybe it was 21 days). |
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Pillar of the Community
United States
1130 Posts |
Yeah, if the item is "not as described", then the buyer can still return it under buyer protection. However, they can basically return it for any reason they want. I found that out recently.
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New Member
United States
37 Posts |
I sell a decent number of items on ebay and I pretty much always offer the 14-day return policy (only exception is used items that are sold As-Is). I have been a Top Rated Seller on and off over the last couple years (I don't really post enough volume to keep up all the stats) and I think I've had maybe two returns in the last two years. A couple things to consider: Be sure to clarify when filling out your return policy that the BUYER is responsible for return postage if they are returning an item. Also, if you offer free shipping on your items, some sellers will deduct their shipping costs when refunding a return. Some sellers do not. Personally, I choose to refund their full purchase price (all my auctions are free shipping), just to keep the consumers happy and hopefully atleast get a 5-star positive feedback out of the transaction. Also, don't forget to file the return through ebay so that you can get your Final Value Fee credit back to you. Hope these pointers help! Note: I have not started selling coins on ebay, so I don't know if there are subtle differences with the average coin buyers on ebay. I mainly sell collectibles, toys, movies, etc. |
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Pillar of the Community
United States
1130 Posts |
Okay, yeah, that helps jjc. I mainly sell collectables, fishing lures, and vehicle parts. If you are a top rated seller, do you have to offer returns on all items? Some of the truck parts I sell that cost $50 to ship, I don't want to get a return on. A lure that costs $2 to ship wouldn't be a problem though.
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Pillar of the Community
United States
1536 Posts |
I don't think it is required to issue a refund on shipping, just the selling price if it is returned.
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Pillar of the Community
United States
1130 Posts |
Yeah, but I would still be out the money I paid to ship it to them right?
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Replies: 17 / Views: 3,425 |
Posted 07/25/2014 2:36 pm
