OP, that sucks. I haven't had any issues with my two banks I order from. Over 2 years now, and I haven't been charged for a box of coins yet. I made it clear when I signed up at both banks I was going to want boxes and both said as long as I keep accounts at both, I will be good. But ironically, when I tried to order coins at my wife's credit union, they said no one can order coins, nit even members.