| Author |
 Replies: 8 / Views: 2,633 |
|
|
Valued Member
50 Posts |
Some rare PRAISE for ebay dispute resolution process :)
We always here the horror stories of ebay deals going sideways and Sellers getting burned by disreputable buyers perpetrating scams, and ebay seller-protection stepping away to leave the seller holding the bag.
Here's a success story - I sold a nice Victoria rare variety twenty-five cent silver piece to a buyer in QC (area code G1H 5X9), ebay id demic196. Gave the buyer a heck of a deal, "Trends" value over $1000, sale price less than half of that amount.
When buyer received shipment I got communication that he was not satisfied with the coin and wanted to return it. I offer a no-hassle, no questions asked, full money refund - knew the coin was a great deal and other than loss of sale had no worries about having the coin back for re-listing in my ebay store inventory.
I was wondering though why he wanted to return coin given rarity of date / variety and got out in front of it right away with ebay return specialist (so that my concern was on record).
Long story short - get the coin back today and it had been dipped in cleaner, AND polished!!
Got a hold of ebay right away before even contacting buyer - explained situation and was given the usual runarounds that this would not be covered by ebay and that I was on the hook.
Remained calm and pleasant, (but firm in my resolve) and asked to speak to a Supervisor - after lengthy and thorough explanation (no anger or threats) Supervisor agreed that I should not have to refund the buyer, and that ebay would cover the refund.
So, moral of the story - don't give up when you are told by ebay that you are not covered - the agents / specialists have some leeway when it comes to protecting sellers from this kind of fraudulent mis-use of seller protection.
Have a Great Day!
Gilles 
*** Moved by Staff to a more appropriate forum. ***
|
|
|
|
Rest in Peace
United States
17900 Posts |
Congratulations on handling that situation perfectly. You did exactly what was called for without becoming angry or emotional.
Thanks for helping to keep the process fair.
|
|
Pillar of the Community
United States
1512 Posts |
Are you positive it is the same coin you shipped him. Maybe he tried the old switcheroo! I hope that ebay follows through with their promise to you. Please let us know when it is resolved. What happens to the coin now? |
|
Bedrock of the Community
United States
94367 Posts |
Good story. I have had a number of disputes with sellers over the years and must say that E-bay has always handled everything professionally.
I remember one incident when I received a dmaged printer that had just been sent loose in a much larger box, and of course it got banged around. Seller claimed he had packed it well and that I must have disguarded the pakcaging. E-bay reimbursed me after a couple of short exchanges.
|
|
Pillar of the Community
United States
4211 Posts |
That's great Gilles. I'm sure much of the success is in the nature you on your end handled the situation. Your firm and pleasant nature prevailed  |
|
Pillar of the Community
United States
7375 Posts |
Fabulous result. It really is amazing that ebay will, in effect buy the coin, give the buyer the money, and I'm assuming let you keep the coin. Way to go.  |
|
Pillar of the Community
United States
7390 Posts |
Sounds like you had a smooth process. Back in 2012 or 13 I sold a 1960s Marx space robot toy called Col. Hap Hazzard for $800 in operating condition (he walks) well after 12 days playing with it he returns it injured and limping. I told ebay and they told me to go file a police report so I did and the sheriff's office laughed me out of there calling it a civil matter. I called ebay and told them this and they wanted the stations phone number and the lady 8 talked to. I gave it to them and they told me not to worry about refunding them. I remember it was a strange thing but I went with it and for my troubles I sold it again for $500 in limping condition |
|
Pillar of the Community
United States
7621 Posts |
see other thread
Edited by westernsky
08/09/2015 12:52 am
|
|
Moderator
 United States
14463 Posts |
 locking this thread, since there are two just alike. PRAISE for ebay dispute resolution process |
| |
Replies: 8 / Views: 2,633 |
|
Posted 07/27/2015 4:39 pm
