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 Replies: 28 / Views: 4,618 |
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Valued Member
50 Posts |
Some rare PRAISE for ebay dispute resolution process :) We often here stories of ebay transactions not meeting up with Buyer expectations, or about Sellers feeling cheated by disreputable buyers perpetrating scams, and ebay seller-protection stepping away to leave the seller holding the bag. Here's a recent success story - I sold a nice Victoria rare variety twenty-five cent silver piece to a buyer. Felt that I gave the buyer an excellent deal on a hard to find coin. "Trends" value was over $1000, sale price less than half of that amount. When buyer received shipment I got communication that he was not satisfied with the coin and wanted to return it. I offer a no-hassle, no questions asked, full money refund on all of my ebay sales - knew the coin was a great deal, and other than loss of sale had no worries about having the coin back for re-listing in my ebay store inventory. I was wondering though why he wanted to return coin given rarity of date / variety, and got out in front of it right away with ebay return specialist (so that my concern was on record). Long story short - received the coin back and it had been dipped in cleaner, AND polished by the purchaser before returning it to me!! Got a hold of ebay right away before even contacting buyer - explained situation and was given the usual runarounds indicated that this would not be covered by ebay seller protection and that I was on the hook for the loss of value. I remained calm and pleasant, (but firm in my resolve) and asked to speak to a Supervisor - after lengthy and thorough explanation (no anger or threats) Supervisor agreed that I should not have to refund the buyer, and that ebay would cover the refund. The buyer did get his refund back... but it came from ebay not me!! So, moral of the story - don't give up when you are told by ebay that you are not covered - the agents / specialists have some leeway when it comes to protecting sellers from this kind of fraudulent mis-use of seller protection. Hope this will be of some help to all of you in future dealings with ebay. Have a Great Day! Gilles |
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Pillar of the Community
Canada
1980 Posts |
i dont think the buyer should get anything back after wrecking the coin
Edited by gidjit
08/06/2015 07:53 am
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Rest in Peace
United States
17900 Posts |
ebay actually has one of the few "buyer is always right" policy structures that works. The vast majority of the time protection of the customer is their primary concern. The buyers are what keeps ebay in business. You might say that the sellers have to post the item before a buyer can buy it, and of course you would be right. So many companies proclaim that they want to ALWAYS take care of their customers, but ebay actually does. It is darned near impossible to get burned on ebay for a customer, unless the customer simply doesn't report a bad situation, or doesn't know a fake or a misgraded item when they get it. With the amount of bucks ebay makes, taking care of the very few customers who really shouldn't have a claim for a refund is a pittance, I'm sure. Even though it allows a bad buyer like this guy to believe he can continue to get away with this "stuff", in the end the customer remaining a customer will always be at the top of ebay's priorities.
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Pillar of the Community
 United States
5828 Posts |
That sounds quite frustrating. I'm glad everything worked out in the end, but it's a shame that the coin was "destroyed".
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Pillar of the Community
Canada
1984 Posts |
I am amazed that someone who would buy a $500 Victorian variety 25 cent coin would do that. I understand people cleaning coins who don;t know any better. I would have thought that anyone dropping $500 on a Victorian variety would have known better. Apparently not!
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Valued Member
Canada
491 Posts |
Finally E-Bay did the right thing,  the buyer should get nothing back dipping!! he should be shoot |
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Pillar of the Community
United States
7613 Posts |
I'd just about bet when ebay poured over the Buyer's prior transactions they saw that he had pulled this stunt, or something similiar, on other Sellers. Past history is indicative of future behavior....even on ebay! Don't forget that you can always leave followup Feedback for Buyers like this. Something like "Buyer returned coin cleaned and polished" goes a long way in warning others of his nefarious behavior. (And I have NEVER had a Followup feedback comment removed by ebay!) |
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Pillar of the Community
Canada
2845 Posts |
I'd speculate there's an under element of unscrupulous ebay buyers who are simply looking out for an opportunity to flip, intending to polish/dip their purchase and then pocket a quick profit, making money off the naive is their game. I believe this commonly occurs especially with Silver Dollars. Perhaps in this case someone bluntly informed the buyer that a heritage worn and circulated coin cannot possibly appear bright and shiny, where as the buyer thought doing so would elevate it to the value of a high grade. I'm glad ebay stood behind the seller in this example and I'd expect the track record of dishonest buyers eventually has a bearing on ebay resolution in terms of buyer compensation or not. |
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Pillar of the Community
United States
602 Posts |
Now why would he do that, clean the coin that way, AND then try to give it back?
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Pillar of the Community
Canada
1049 Posts |
it looks like his intent was to upgrade the coin with a dip, knowing he got it for a good price, figuring he could flip it for a point or 2 higher. Then realized he couldn't so asked for a full refund. I'm sure this kind of thing happens often with a % of success.
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Pillar of the Community
Canada
1192 Posts |
Too often, ebay forgets that sellers on their site are also their customers. They are the ones who pay the fees, which make the ebay shareholders money. I'm glad to hear that this time it worked out for the OP on the seller side of the fence! |
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Pillar of the Community
Canada
623 Posts |
Glad it worked out for you! It is too bad this buyer gets his money back and you get his experiment back though.
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Valued Member
Canada
137 Posts |
Was it the same coin you got back or did he send you an inferior coin he already had?
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Valued Member
Canada
491 Posts |
Only 3 reasons I can think of why he cleaned
1) Try to flip it for more money, messed up the cleaning and wanted his money back
2)Wanted for his collecting thought if he cleaned it he could suddenly make it a higher graded. After he cleaned it he realized he screwed the coin up, asked for his back.
3) The buyer has nothing between his ears but air, to believe he even had a chance of making the coin into a higher grade. Once he ruined it for everyone, can I please have my money back.
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Pillar of the Community
Canada
618 Posts |
Was it a 1892---25 cent piece?
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Pillar of the Community
Canada
2366 Posts |
Quote:
Was it the same coin you got back or did he send you an inferior coin he already had? I was wondering the same thing. I've twice been 99.9% sure that the coin we got back was not the coin we sent out but they were much lower value than yours so we just did the refund and blocked the buyer. Wasn't worth spending the hours arguing  |
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Replies: 28 / Views: 4,618 |
Posted 08/06/2015 08:01 am
