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 Replies: 44 / Views: 5,269 |
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Moderator
 United States
188660 Posts |
I guess we will see in three to five days.  |
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Pillar of the Community
 United States
4869 Posts |
Yep, we shall see. It kinda bothers me though... what could possibly be wrong with the ability to get a refund? And why does upper management have to deal with this? In the future I may decide not to do business with the mint.
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Moderator
United States
188660 Posts |
My guess is that someone messed up. They are not allowed to admit they messed up, nor are they allowed to fix the error without notifying management. It probably means someone is going to get written-up or lose their position.
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Pillar of the Community
United States
4869 Posts |
Tick tock, tick tock...still NOTHING. After this fiasco I don't think I am going to be ordering from the mint anymore. They have lost a customer. So I sent the coins back on September 23rd. I was refunded for one set on October 3rd. Still waiting for a refund on the second set returned as it is now October 14th. And everybody I've contacted doesn't seem to know what happened.
From today's chat with the mint CS rep:
"I see that an escalation of this matter has occurred. I will notate your account to insure that this issue is followed through and completed."
Edited by TheForce
10/14/2015 12:52 pm
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Moderator
United States
188660 Posts |
That is crazy.  This could be almost as bad as the fiasco Earle42 had with his missing 25th Anniversary A. I never had a problem like this with the mint, but I have never had to return anything. |
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Pillar of the Community
United States
4869 Posts |
What I am going through I wouldn't wish that on anybody. You would think being a government agency they'd be held to higher standards. This was actually my first return ever from the mint. I am just tired of fighting, shouldn't have to. $60 is a lot to just let go.
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Moderator
United States
188660 Posts |
Quote:
You would think being a government agency they'd be held to higher standards. No disrespect intended, but have you ever been to the DMV?  |
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Pillar of the Community
United States
604 Posts |
I hope things have gotten better since your last post. After my fiasco with the mint I am not surprised to see them still having problems. I too will think long and hard before I buy from them again and If I do I sure hope I don't have to return anything. Don't give up on getting your money back. I don't care if it is $60 or $6 they need to honer the return. Best of luck!
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Pillar of the Community
United States
4869 Posts |
Thanks, I have not received a refund as of yet. I have been checking my e-mail and my online bank statements. Nothing...
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Pillar of the Community
United States
7390 Posts |
Yikes. I'd be on the phone demanding to speak with supervisors and "upper management." all this writing back and fourth can get you nowhere fast. Talk to someone and demand to speak to their boss, then his boss and if necessary his boss and don't get off the phone until it's resolved.
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Moderator
United States
188660 Posts |
It was escalated to someone. Tell them that is with whom you wish to speak.
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Pillar of the Community
United States
4869 Posts |
It's been a week since my last chat with CS. This is bull.
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Moderator
United States
188660 Posts |
Have you considered filing a claim with your bank issuer? Not sure what they will do, but it cannot hurt to ask.
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Pillar of the Community
United States
4869 Posts |
That is an interesting idea jbuck....you mean like a charge back? I'm not sure how that would work with a refund issue but I will keep that in mind.
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Moderator
United States
188660 Posts |
Call and tell them what is going on. I once had a issue with a credit that never appeared on my statement. My card issuer worked with the vendor directly to resolve the situation.
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Replies: 44 / Views: 5,269 |
First Page
Posted 10/08/2015 11:34 am
