How Long To Be Refunded From Mint For A Return - Page 3

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Author	Replies: 44 / Views: 5,276	Page: of 3

TheForce Pillar of the Community United States 4870 Posts	Posted 10/26/2015 7:31 pm Contacted the mint again tonight.... [Brittany] At this time there is no estimated time frame on the resolution. [Visitor] All I know it's been nearly a month now and I'm very frustrated [Brittany] I understand your frustration, but it shows that the escalation has been reviewed and they are still working on resolving the issue. [Visitor] I know it's not your fault but this is seriously making me not want to business with the mint anymore if this is what happens with returns [Brittany] It is all a process that we have to follow and certain procedures to resolve the issue. Sometimes it takes longer than we expect but I can definitely let you know it is being worked. [Visitor] I appreciate your help in this matter. Will I receive some sort of e-mail when the refund is finally issued? I really don't like having to contact CS every week to find out what is going on [Brittany] Right, we will send email confirmation once the issue has been resolved. Report this Post to the Staff
jbuck Moderator United States 189603 Posts	Posted 10/27/2015 09:48 am I am surprised this has taken so long. I am even more surprised they cannot tell you something other than it is in the process of being resolved. Coin Collector Since 1978 Avatar Old Avatar 7070 Eisenhower Australia Canada World CCF Members on eBay CCF eBay Search Engine Report this Post to the Staff
biokemist6 Bedrock of the Community United States 12437 Posts	Posted 10/27/2015 10:47 am I think it is time to contact your credit card company and have them issue a chargeback, you are getting nothing but excuses at this point Report this Post to the Staff
TheForce Pillar of the Community United States 4870 Posts	Posted 10/27/2015 12:51 pm I am definitely getting tired of the excuses. How hard is it to send the money back after they received the return? What is there that needs resolving with that? Seems pretty cut and dry to me. As a last resort I will contact my bank. Report this Post to the Staff
jbuck Moderator United States 189603 Posts	Posted 10/27/2015 2:22 pm I think you have waited long enough. Time to call your bank. Coin Collector Since 1978 Avatar Old Avatar 7070 Eisenhower Australia Canada World CCF Members on eBay CCF eBay Search Engine Report this Post to the Staff
TheForce Pillar of the Community United States 4870 Posts	Posted 10/27/2015 2:30 pm Well I'll be danged! Just got an e-mail from the mint. We have received your return order and a credit is being processed. Please allow 4-5 business days for the credit to appear on your card. -$57.95 VICTORY! Report this Post to the Staff
Atlas642 Pillar of the Community United States 562 Posts	Posted 10/27/2015 2:39 pm I wouldn't declare victory until the money is back in my account, but it's a step in the right direction. Good for you, TheForce! Report this Post to the Staff
jbuck Moderator United States 189603 Posts	Posted 10/27/2015 2:43 pm Most definitely progress. They probably had to borrow your money to help fund the LBJ production costs. Now that they have those orders coming in, they can free up some cash. Coin Collector Since 1978 Avatar Old Avatar 7070 Eisenhower Australia Canada World CCF Members on eBay CCF eBay Search Engine Report this Post to the Staff
Cascade Pillar of the Community United States 7390 Posts	Posted 10/27/2015 3:18 pm Nice!... and it only took them hundreds of dollars in man hours to process Report this Post to the Staff
Neo13x Pillar of the Community United States 604 Posts	Posted 10/29/2015 09:28 am Good to hear they are getting your money back to you. Report this Post to the Staff
TheForce Pillar of the Community United States 4870 Posts	Posted 10/30/2015 07:49 am Just checked my credit card and I got my refund finally!! Report this Post to the Staff
jbuck Moderator United States 189603 Posts	Posted 10/31/2015 12:05 am Time to celebrate! Coin Collector Since 1978 Avatar Old Avatar 7070 Eisenhower Australia Canada World CCF Members on eBay CCF eBay Search Engine Report this Post to the Staff
TheForce Pillar of the Community United States 4870 Posts	Posted 10/31/2015 07:46 am Celebrate good times, c'mon! 3GwjfUFyY6M Report this Post to the Staff
icculus New Member United States 25 Posts	Posted 10/31/2015 9:21 pm I agree that the refund process should not be the ordeal that you had to undergo and should be easier and more streamlined. I'm glad you finally got a resolution and got your money back. That being said, and please don't take this as being too confrontational; but imho you should be thankful they allowed the refund/return in the first place. If I understood some of your posts in other threads correctly you returned these not because there was anything wrong with them quality wise but simply because you weren't going to be able to flip them for a profit, correct? Report this Post to the Staff
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