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Does Ebay Review Reports Of Counterfeits Fairly.

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swamperbob's Avatar
United States
5362 Posts
 Posted 02/01/2016  12:06 am Show Profile   Bookmark this topic Add swamperbob to your friends list Get a Link to this Message Number of Subscribers
For some time, I have reported about the termination of the Coin Watch Committee and the void that has created in stopping the large forgery groups that pressed ebay for our removal by threatening to sue ebay.

Some people it seems believe ebay and their various "statements" made since March 2013 regarding why the group was terminated.

So to prove my point - taken in a post on another part of the forum I conducted a test of the ebay REPORT system.

My test has run now for about 48 hours more or less.

I reported 55 coins all absolutely clear violations because each and every coin was a numismatic forgery. These were all fakes that had been reported and TERMINATED on numerous occasions before March 2013. So ebay could have checked their files - if they kept them to see they were all previously voted upon frauds. None of these auctions were scheduled to terminate in under 24 hours. Most were in fact 5-7 days out.

I can report that ebay stopped 7 of the coins within 36 hours. None of the seller IDs has been terminated or suspended. That is 12% terminated as of 48 hours.

That sounds bad enough but then you need to know how I chose the sellers I reported. I chose forgeries belonging to 3 groups of sellers.

First a group of Russian/Israeli/Latvian forgeries. These were all on the US ebay site and all of them had shipping rates to the US. I reported seven auctions and NONE of these were stopped. One auction has already ended costing the buyer $54. This loosely knit group has operated for at least 3 years and their coins are common on the secondary US market.

Second a group of Chinese forgeries being re-sold by sellers all in the USA. I picked these because the sellers sold mixed goods (not specifically coins) and each had ONLY ONE FORGERY in their active sales. Ten auctions were reported - 6 of the 7 that were stopped were in this group of sellers. This proves a couple things to me. First ebay can operate very quickly when they choose to. Second they seem to pick on the small sellers as easier targets.

Third a mixed group (of sellers) selling Chinese forgeries. There were 41 coins in all. All of these sellers fit the typical profile of the Beijing group that I hunted for almost a year. I would have asked ebay management to immediately terminate each of these IDs. They all involve multiple copies of bad fakes. Never give any warning. These are the BAD GUYS - these are the guys that stole bank account numbers and set up fake IDs. These are the big group of thieves who complained to ebay and got us canned and the policy at ebay changed. Only 1 of these auctions was stopped. I had picked 10 auctions that were to end within 48 hours and 31 that were to end at various longer intervals. The one terminated fell within the first group of ten - so ebay had enough time to stop all ten - they just didn't. They also terminate no ID's - they are all still operating - and selling and making money for ebay. The 9 coins that have ended to far sold for $ 1,450. That is an average of $161 per coin.

Perhaps that is small change in the scheme of fraud. But in EACH CASE my report would have prevented each of these. I would have potentially saved these buyers from purchasing a forgery. Too bad.

I will complete the report after all 55 auctions are complete - but I believe my case is well underway to being proven that ebay is highly selective in terminations and that they avoid terminating certain seller groups responsible for large numbers of sales and that they hide behind a shield of PRIVACY so that their tactics are not obvious.
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bobby131313's Avatar
United States
24153 Posts
 Posted 02/01/2016  11:06 am  Show Profile   Bookmark this reply Add bobby131313 to your friends list Get a Link to this Reply
Bob, post them in the appropriate forums and I will get them taken down without question, that's why I made the counterfeit forums. Just last week I got 1200 listings removed all at once from a top rated seller with over 20K feedback. The front end may not be like it used to be with the CCW, but it is much better than t was a year ago.

The back end that I have access to, along with several others, doesn't give a crap who the seller is. If the seller doesn't have a dedicated account rep I get them removed in as little as 15 minutes and usually no more than 6 hours. If the do have an account rep it can take up to 48 but it gets done.

Look here Bob, you were involved in this topic. 15 minutes after reporting it was gone.
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mdpmedia's Avatar
United States
3546 Posts
 Posted 02/01/2016  11:37 am  Show Profile   Bookmark this reply Add mdpmedia to your friends list Get a Link to this Reply

Quote:
...last week I got 1200 listings removed


Bobbie, thanks for taking ownership and running with this critical issue.

Also, it'll be like trying to see a polar bear in a snowstorm to beat a seemingly record 15 minute turnaround time to knock out one of these irritants.
Rest in Peace
moxking's Avatar
United States
17900 Posts
 Posted 02/01/2016  12:49 pm  Show Profile   Bookmark this reply Add moxking to your friends list Get a Link to this Reply
Your service to all of us is appreciated. Thank you.
Pillar of the Community
swamperbob's Avatar
United States
5362 Posts
 Posted 02/01/2016  1:08 pm  Show Profile   Bookmark this reply Add swamperbob to your friends list Get a Link to this Reply
I do applaud your efforts to remove fraud from ebay. I really do.

I would hope that you would draw the line at reporting properly described contemporary counterfeits that are legal to own and violate no US law. I realize you do not recognize differentiation but many collectors do. Stacks, Bowers et ali., allows contemporary counterfeits to be sold in their auctions. The trend (recognizing the distinction)is growing and penalizing people who describe counterfeits correctly only drives them to use obscure language. Even the ANA allows sale of counterfeit coins as long as they are properly described and no fraud exists.

The problem on ebay is FRAUD not the sale of collectable counterfeits. For every counterfeit that appears on ebay properly described I can find 10 or 20 frauds.

The idea of using a "special avenue" for termination of auctions is great but does not remedy the problem ebay caused when it disbanded the Committee.

What I was reporting on was the actual operation of the "Report" process which simply put does not work any longer. There is no one who can intelligently review the coins reported and therefore most coins reported are allowed to run.

The committee was the source of the expertise needed to reply intelligently to the reports. Basically all of the members had the same inside track to a manager at ebay (like you do now). These managers trusted us and we had as many as 1,000 auctions a day removed. I one year (2012) we cost ebay $1,000,000 in FEES because of terminated auctions (estimate by another committee member and the ebay manager involved Judith Stair).

The membership of the committee was 7 US coinage experts and 1 for world coins (myself). The workload was overwhelmingly comprised of US coins and bills.

How many world coins do you process for removal daily?

Since you have a connection that works - ask a couple questions (because my suggestions have been ignored).

1. When an item is reported all the reporting party can do is to click on a few generic descriptions. It is easy to get the choice wrong. The person reporting should have the opportunity to describe the precise problem in a few words. Basically all coins reported fall into a one or two descriptions.

2. Second ebay should create a data base of coins removed for future reference which could be used by ebay members to avoid buying frauds. I did that for the entire time I worked with ebay - I have thousands recorded. Since the seller's names would not be made available on a public forum it would not violate privacy. Even sellers could check to see if the coin they have is a fake.

I can start reporting frauds to you for removal but it would be far better to get the Report feature to work. Every buyer could be a potential reporter and have the report evaluated properly.
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