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 Replies: 25 / Views: 5,902 |
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Valued Member
United States
330 Posts |
I am very nervous...  Back in January I sent a rare coin, let's say in the $1000 dollar range; to a TPG for grading/authentication. This means that I had to select 15 day service due to value. The coin is a part of my collection and not intended to be sold. The primary reason for sending this coin in was for authentication. Secondary reason was encapsulation to prevent future damage. Let me say that there is evidence of an old cleaning and I knew it would be body bagged at either of the big 2. I sent it to the one that I knew would grade it despite the cleaning. If you have not figured out where I sent it I'll just say they recently moved.  I allowed a lot of extra time with the move taken into consideration. The company put a message on their home page at the end of February stating that their backlog was taken care of and they were sending coupons for future submissions as a gesture of thanks in addition to free FedEx return shipping. As of today I still had not received anything. I waited until their office opened and called. I spoke with a very helpful gentleman who could not seem to find a submission under my account... I start to sweat. I tell him when the check was cashed and he asks me if there were any numbers that they would have written on the front of the check. I read the two numbers to him and his first question was "are you affiliated with so and so"? I said "who"? He replied "oh, it looks like your submission was included with so and so's order by mistake"... I feel the adrenaline start to kick in. He is going to speak with a manager that will be in later today and try to track down what happened and where my coin is. I can only hope that so and so is honest and will not understand why they have received my coin. I hate to think about what would happen if the coin was already sold. Sorry for the long post, I just needed to vent. Cross your fingers for me. Thanks, Jim |
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Pillar of the Community
Australia
1360 Posts |
Oh my!  I really hope that this is resolved, and I hope that they learn to be more careful in the future! |
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Pillar of the Community
United States
1130 Posts |
I sent a sizable batch in to ANACS last January. A little slow but the overnighted my package back to me after they were done. Aside from the overstrict grading, it was not bad at all.
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Valued Member
 United States
330 Posts |
They are my preferred company to submit coins to. I am not a PCGS member. I could submit to NGC as an ANA member. I do buy coins graded by all three companies. I just like the ease of sending to ANACS and if I send a coin that was cleaned that I can not detect at least it gets slabbed! I am starting to calm down. Worst case I don't get my coin back and I am compensated somehow. Not the end of the world, just not a pleasant way to start a Monday. Thanks, Jim |
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Pillar of the Community
United States
2443 Posts |
Yikes! Good luck! Keep us informed.
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Pillar of the Community
United States
5318 Posts |
Ouch...I so hope this works out well for you! In either outcome, that TPG owes you big time! |
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Rest in Peace
United States
2668 Posts |
That's better argument against TPGs than any other on the forum. I'm sorry, but it sounds like you needlessly exposed a coin with possible sentimental value.  |
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Valued Member
United States
330 Posts |
Muckeye,
My coin was insured at my full declared value. In addition to my grading fees I also pay for insurance on the return at my full declared value regardless of the outcome of the grading. I do believe that the situation will be resolved. The company is very apologetic and has kept in constant contact with me for the past 24 hours. I am not worried. It would suck to loose the coin for good but it is replaceable and I am sure that the grading company would do what it takes to replace it if it can not be recovered.
As far as placing myself in this predicament, you are correct. People do it everyday. Obviously they received the coin so there was no flaw in the postal service. They graded the submission so there was no flaw that process. The only flaw was that another company's customer number was associated with my paperwork. This was a human error and they do happen. I know I make mistakes from time to time. It's all about how you remedy the situation.
As for having the coin graded, for me this is a must. This particular coin is widely counterfeited. I know the coin is authentic but my wife does not. My collection will be in the hands of someone else one day. It might be tomorrow if something happened to me today. If that were the case and my wife needed to sell the collection I want her to be armed with as much assistance as I can provide. This means that I have spreadsheets and documents in every album/box/container/etc. that holds my collection. I have prices paid, source, grades and my value listed so that she is not completely taken advantage of. This also means that some of my collection needs to be graded and authenticated. The hobby has changed and will continue to do so. With all the counterfeit coins flooding the market you need to protect yourself. I do not have the money to make a $1000 dollar mistake. I guess what I am saying is that having my more valuable coins graded and authenticated gives me a little confidence boost.
I understand and respect your position. I hope I have explained where I am coming from.
Thanks,
Jim
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Pillar of the Community
United States
2600 Posts |
I have both purchased and sold businesses in my life time and there are always changeover problems. Especially when you move the entire physical location. Not as if this will ever happen again, but I would stay away from them for 6 months to a yr for this very reason. They have to many dragons to slay in the very beginning and there will always be problems.
Jim
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Forum Mom
 United States
5877 Posts |
I know this may seem a little naive, but I do have faith that ANACS will correct this problem. I would continue to contact them at least every other day. If you feel that nothing is being done, I'd contact James Taylor who now owns ANACS. I am sure that he will make sure the problem is corrected.
I wish you all the best. It is always scary to submit coins through the mail. I know I was sweating pretty good with the submission of my 1909S VDB.
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Rest in Peace
United States
2668 Posts |
I'm sure it will be properly resolved, Mom. I'm heartened that justjimrob did a good CYA. I've done enough regretful things that I can't throw any stones.  |
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Bedrock of the Community
United States
14454 Posts |
you know I have sent Morgan dollars to TPG's that were graded MS-67 and above just to get the proper attribution on their slab and yet the most nervous I have ever become was when I sent in my 1955/1955 Lincoln Cent just because it was my grandfathers coin and even though I could easily replace it the sentimental value would have been lost forever |
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Valued Member
United States
265 Posts |
I like ANACS. I sent coins to them back in January, and it took a solid two months to get my submission back. I repect their grading and I thought their customer service was extremely courteous. When they had trouble with their website checking for the status of the submission, there was one customer service person, I believe her name was Catherine who actually told me she would go check their vault to be sure my submission had made it to the grading room. I t wasn't soon after, that my submission was ready to be shipped.
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Rest in Peace
United States
2884 Posts |
I am a big fan of ANACS and I have full faith that they will resolve this problem to your full satisfaction. I think your reasons for getting your coins authenticated by a recognized TPG are very wise and valid. Good Luck. Mike  |
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Member
United States
3242 Posts |
I have to agree with Mike I have had no worry when sending a coin to Anacs. I know it will be grade maybe not what I expected but I don't waste money in mailing fee to get it back with body bag memo.
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Bedrock of the Community
United States
17884 Posts |
I think there is a good chance you will get the coin back. What convinces me of this is quote:
I read the two numbers to him and his first question was "are you affiliated with so and so"? I said "who"? He replied "oh, it looks like your submission was included with so and so's order by mistake"...
So it sound like they know exactly who you coin was shipped to. Sothey jsut need to contact that submitter and explain the mistake and have the coin returned. (Theonly problem will be if it has been awhile since it was shipped and the person who got it didn't realize that it wasn't his and sold it. In that case I would think that ANACS owes you a replacement. |
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Replies: 25 / Views: 5,902 |
Posted 03/31/2008 11:10 am
