RCM New Release: 2017 My Canada, My Inspiration Special Wrap Roll Collection

In the question/answer section it says about a ratio of 2:1 uncoloured.

Does anyone know if the coloured quarter and GITD $2 will come in regular cellophane wrap rolls? The non coloured ones are already available for all denominations now in regular wrap.

While I understand that you are disappointed, I'm afraid you were delivered exactly what the RCM promised - rolls of the news coins in special wrappers - nothing more.

The RCM did not ever make a claim that the rolls would be wrapped so that you would see different sides on each end of the roll. While I'm sure many collectors made such an assumption, the RCM never claimed such.

In fact, it responded to a customer question about it with the following:

"Thank you for your question. Due to the nature of the large volumes with this automated assembly process, we cannot control how the coins are wrapped in these rolls. The order of the coins will vary."

I wish you the best with getting a replacement set that meets your expectations, but what you've already received was not a "botched job" - it was simply a matter of your expectations not being in line with what the RCM said all along it was going to deliver.

I do see the other side of paying double face and taxes you should expect a little more than a regular run of the mill roll, this will only happen if enough collectors complain and return items to RCM. The RCM could easily adapt the rolling procedure to create head tail rolls if they chose to

Can you please explain, with specifics, the process changes required?

You can pretty much be assured that most of the circulation coin packaging (e.g., coin sets, special paper rolls, etc., is done in a separate, third-party facility.

In a way RCM actually did make this claim. Some RCM stock photos of this set clearly show the reverse for the toonie, loonie, and quarter at the end of the roll. The dime and nickel rolls are slightly tilted to obscure the coin. Therefore, RCM indicates that the buyer will receive what is advertised. I call this deception. Even my dealer told me that they were "warned" about the double headers. The mint has been inundated with complaints about this set.

Not everyone reads the comments at the mint's site because they trust the RCM, and most likely didn't see the comment in the Questions section about "the order of the coins may vary."

This is a unique set of rolls created by regular Canadians, sold with a black case, to commemorate Canada's 150th anniversary. "Historic collectable." These are not just regular rolls.

Collectors have the right to be justifiably angry.