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Seller Not Responding To Request For Revised Invoice/Combined Shipping

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TheForce's Avatar
United States
4870 Posts
 Posted 12/22/2017  12:51 pm Show Profile   Bookmark this topic Add TheForce to your friends list Get a Link to this Message Number of Subscribers
So I bought a few coins on ebay 2 days ago. I also requested the seller revise the invoice to get the combined shipping rate as advertised. I haven't heard back yet so again yesterday I requested an invoice and not heard anything yet. So this morning I e-mailed the seller and still awaiting a response. In the meanwhile ebay is screaming at me that I have purchases I need to pay for. Too soon to be concerned? If the seller is away at least they could have edited a setting saying that the seller is currently away until such and such time. At least that way I can choose to pass the auction on and go to another for a faster turnaround.

Now I'm getting e-mails from ebay with this message.

"Pay within 2 days to avoid an Unpaid Item Case against you"
Edited by TheForce
12/22/2017 12:57 pm
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Mark1959's Avatar
7234 Posts
 Posted 12/22/2017  1:11 pm  Show Profile   Bookmark this reply Add Mark1959 to your friends list Get a Link to this Reply
Call ebay and explain the situation,
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TheForce's Avatar
United States
4870 Posts
 Posted 12/22/2017  1:16 pm  Show Profile   Bookmark this reply Add TheForce to your friends list Get a Link to this Reply
I'll give it until tomorrow then decide where to go from there. I'd just rather have the sale cancelled at this point and not have to deal with this seller anymore.

Typically speaking, how long does a seller have to respond to a requested invoice?
Edited by TheForce
12/22/2017 1:30 pm
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moxking's Avatar
United States
17900 Posts
 Posted 12/22/2017  1:55 pm  Show Profile   Bookmark this reply Add moxking to your friends list Get a Link to this Reply
Does the seller offer to combine shipping in their advertisements?

Did you contact the seller before bidding to confirm that they did combine postage?

Have you checked your invoice again to insure postage hasn't been combined already?

Unless the seller has poor feedback I would attempt to contact them directly if they provide that information.

Otherwise, sit still. A couple more days to get coins isn't going to hurt anything.

Contact ebay directly to loosen the chains of a non-payer. Keep in mind ebay is on the buyers side.
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Coinfrog's Avatar
United States
94367 Posts
 Posted 12/22/2017  1:59 pm  Show Profile   Bookmark this reply Add Coinfrog to your friends list Get a Link to this Reply
Simplest answer is just contact ebay as soon as possible and explain the situation.
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TheForce's Avatar
United States
4870 Posts
 Posted 12/22/2017  2:01 pm  Show Profile   Bookmark this reply Add TheForce to your friends list Get a Link to this Reply
Yes, the seller advertises combined shipping at .10 per additional coins. I sent for a request for an invoice update on 2 separate days and contacted them through ebay message center this am. Current invoice has not been altered. Still awaiting a response.
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basebal21's Avatar
13014 Posts
 Posted 12/22/2017  3:31 pm  Show Profile   Bookmark this reply Add basebal21 to your friends list Get a Link to this Reply

Quote:
Typically speaking, how long does a seller have to respond to a requested invoice?


As long as they want really. Most will same day or within a day or two or will just send the invoice on their own.

Its worth starting the checkout process and see if the system just does it on it's own, they've been trying to automate more of it
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edweather's Avatar
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7375 Posts
 Posted 12/22/2017  6:09 pm  Show Profile   Bookmark this reply Add edweather to your friends list Get a Link to this Reply
Not to worry. Those emails are generated by ebay automatically. The seller will probably respond soon. Try and be patient. If seller has a store they can use the vacation settings, if not, they can't.
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TheForce's Avatar
United States
4870 Posts
 Posted 12/23/2017  09:28 am  Show Profile   Bookmark this reply Add TheForce to your friends list Get a Link to this Reply
I've heard nothing yet today. I just sent the seller a request to have the entire order canceled. So we'll see what happens.
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TheForce's Avatar
United States
4870 Posts
 Posted 12/26/2017  1:27 pm  Show Profile   Bookmark this reply Add TheForce to your friends list Get a Link to this Reply
UPDATE:

I just got a response from the seller. Looks like I'm still on the hook for the coins and they sent a revised invoice as requested. However, they claimed they were having eBay/PayPal issues and provided an e-mail address for PayPal to send payment and instructions how to do it the fee free way. Is that allowed on ebay?
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Coinfrog's Avatar
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94367 Posts
 Posted 12/26/2017  1:40 pm  Show Profile   Bookmark this reply Add Coinfrog to your friends list Get a Link to this Reply
I didn't think so.
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bobby131313's Avatar
United States
24182 Posts
 Posted 12/26/2017  1:43 pm  Show Profile   Bookmark this reply Add bobby131313 to your friends list Get a Link to this Reply
Call ebay and tell them what the seller is doing. Sounds scammy to me.
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basebal21's Avatar
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 Posted 12/26/2017  1:53 pm  Show Profile   Bookmark this reply Add basebal21 to your friends list Get a Link to this Reply
If they were having trouble with paypal the fee free way wouldn't be working either. Paypal doesn't really care but the using the gift method nullifies the buyer protection
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BStrauss3's Avatar
United States
4596 Posts
 Posted 12/26/2017  4:10 pm  Show Profile   Bookmark this reply Add BStrauss3 to your friends list Get a Link to this Reply
It USED to be a huge no-no and would get the seller banned from eBay/PayPal (because it beat them out of their fees). Today they are separate companies and ebay doesn't care if you cheat PayPal, as long as ebay gets their fee.

Using PayPal gives you an additional layer of protection, which might be worth a wooden nickel. You can certainly pay the ebay invoice direct through ebay's credit card processing function and thus keep the ebay protection... If you log into PayPal through the ebay portal, you also keep the protection.

Sending money to a random address doesn't keep either of the protections...

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nickelsearcher's Avatar
United States
15537 Posts
 Posted 12/26/2017  5:23 pm  Show Profile   Bookmark this reply Add nickelsearcher to your friends list Get a Link to this Reply
Don't do it ... contact ebay and ask them to make it right.

I would not be sending money for ebay coins to any seller personal PayPal account ... that is a scam waiting to be hoisted upon you IMHO.
Take a look at my other hobby ... http://www.jk-dk.art
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TheForce's Avatar
United States
4870 Posts
 Posted 12/26/2017  9:47 pm  Show Profile   Bookmark this reply Add TheForce to your friends list Get a Link to this Reply
Have any of you called ebay before? What can I expect to happen and what will I need? This is new to me.

Just for the heck of it, I tried to check out and clicked pay now and this is what happened:

The sellers can't accept payments right now. Contact them for help.
Edited by TheForce
12/26/2017 10:20 pm
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