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 Replies: 11 / Views: 3,384 |
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Pillar of the Community
Canada
1505 Posts |
I had a strange case. I am in Canada, buyer in the US, they bought 2 Silver Dollars from me (about $40), so I did not bother with tracked shipping. I shipped within a day, about 10 days later buyer opens an item not received case, I responded that it can take 2-3 weeks for a buyer to receive an item from Canada, no response. And the account shows that the "account is no longer registered". After a couple days buyer escalates the claim and to my surprise ebay ruled in my favor. I was shocked. Has anyone had this experience before? It looked like the person had made about 20 purchases in the last month. The account was opened about 9 months ago, no negative feedback and a fairly consistent purchasing pattern. Happy it came out in my favor. *** Moved by Staff moved to a more appropriate forum. *** |
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Rest in Peace
10197 Posts |
For ebay to rule favorably, there's more to the other guy and what he's done...too many of those cases perhaps? For $40 worth, you were asking for it. You are extremely lucky without tracking to have won that case. May it be a lesson learned. Personally, sounds like he saw an opportunity to rip you a new one. Package arrives without tracking...sender has a target drawn on their back. I'm a fairly trusting person, even sending shipments out to prior customers who have forgot to pay immediately, but NEVER to an unknown on ebay. Millions of scheming conibing folks in this messed up world. Use tracking on anything over $15, especially out of country, ALWAYS. If customer wont pay price, too bad. |
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Pillar of the Community
Canada
1984 Posts |
I don't think you need to be so paranoid. Up here in Canada tracking starts at around $10. So if you want to track items at $40 you will kill off your sales or end up having the buyer pay you less because your shipping is so expensive. I have shipped literally thousands of untracked coins. I have a coin go missing maybe once every three months. Coin buyers on the whole are an honest lot.
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Pillar of the Community
 United States
2843 Posts |
I ship every single item with tracking. Here it costs $2.66 for first class with tracking.
But I can see why you would do that if it costs $10!
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Pillar of the Community
United States
8715 Posts |
When I do sell items on ebay, I always use tracking. That way, the item cannot get lost as easily. |
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Rest in Peace
United States
17900 Posts |
Repeated customers I don't use tracking <$100.
New customers >$30 get tracking.
The only time I ever lost a package was long before tracking, probably 20+ years ago - to Haiti.
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Valued Member
Canada
395 Posts |
Everyone in Canada would gladly track if it wasn't so expensive. As stated before cheapest way to track is 9.85 plus taxes and that's within Canada never mind to the US. Generally we have to rely on buying bulk older stamps or speciality shipping companies to reduce costs here. Very surprised and happy for you that ebay ruled in your favour. I would agree with Crazyb0 that something is up with this user for ebay to rule in your favour, maybe this guy tried this one too many times and ebay banned him. |
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Pillar of the Community
United States
992 Posts |
I think in 30 years of ebay buying and selling, I've only had to initiate about a dozen claims for undelivered goods, out of literally 2,000 mailings. About half of the goods showed up the very next day or so, and one case had the goods returned to the vendor, who re-sent them. Genuine losses in the postal system are rare, but all the other losses were due to sleazy vendors or buyers are much more common. I don't mind paying $8.95 for tracking post from Canada, if the vendor has what I want at a fair price, that's the cost of the item. |
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Pillar of the Community
United States
7631 Posts |
I suspect the wayward Buyer had a history of filing INR disputes and ebay got tired of him and suspended his account. |
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Pillar of the Community
 Canada
1505 Posts |
I am thinking the same thing about a problem buyer. I usually have tracking for $60-70+, not usually an issue, but have had a few loses, both as a buyer and seller. It is just a cost of business and I do a small charge on top of postage to self insure for the occasional loss. But happy that ebay had a seller's back without a big fight, a couple years ago had a problem buyer who admitted to receiving the item in our back and forth messages, but ebay reviewer did not care, only looked at the first complaint, filed a BBB notice after several calls to ebay and eventually received a call and they agreed to cover it. But it was the most expensive $18 I ever recovered. This was a nice change. |
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Bedrock of the Community
13014 Posts |
As mentioned there's bo policy change or sign of thins getting better. The seller simply got lucky. If that claim went through from any other buyer you'd lose 100 out of a 100 times. The buyer got caught with something that caused the account to get banned for abuse since you said they're no longer a registered user. A registered user will win every claim against non registered users. If it isn't worth using tracking it's isn't worth selling on ebay. Otherwise as a seller you just need to be prepared to eat a good number of claims from buyers who figure out they can get it free. Overall buyer behavior is getting worse after the last round of changes putting all the power back in their hands. |
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Pillar of the Community
United States
2917 Posts |
Quote:
And the account shows that the "account is no longer registered". That usually only happens if the person closes their account, or ebay closes it for them. I would assume they ruled in your favor because they found he was a scammer. Quote:I suspect the wayward Buyer had a history of filing INR disputes and ebay got tired of him and suspended his account. That could be it. CRH Nickeloholic. 1,600,000 nickels searched in eight years! Have found FOUR complete Jefferson sets!
Edited by John77
02/07/2018 01:30 am
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Replies: 11 / Views: 3,384 |
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Posted 02/06/2018 5:51 pm
