So, I Got Back A Submission From NGC Today And It Would Seem That NGC Is Having Issues.

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Author	Replies: 6 / Views: 2,197
casualcoincollector Pillar of the Community United States 574 Posts	Posted 01/06/2022 04:22 am I got back the below item in the mail today and it appears that NGC is in over its' head these days to at least some degree. What surprised me was the white insert that holds the coin, in that the hole for the coin was obviously cut rather poorly by hand and is not even a symmetrical hole on the reverse of the slab. It looks a bit worse in hand than in the picture and I am aware that there are massive supply gaps going on at the moment but it looks cheap, unprofessional and if I hadn't gotten this item back directly from NGC I may have automatically assumed that the slab was fake. I honestly expected more from NGC and I am rather surprised that they let this out the door back to a customer. I haven't decided if it is worth complaining to NGC yet about this or not. Any thoughts? Report this Post to the Staff

John1 Moderator United States 56855 Posts	Posted 01/06/2022 04:36 am If customers do not let companies know they messed-up, the companies will never know to fix the issue, or they even have an issue to fix. John1 Report this Post to the Staff
Slerk Pillar of the Community Russian Federation 1557 Posts	Posted 01/06/2022 05:28 am I'm not sure they will be able to fix this error for you, especially for free, but I would send a letter of complaint. They may even offer you a solution to your problem. But as far as I noticed, PCGS is having problems with this now too. If a coin has a non-standard diameter or, even worse, an irregular shape, then this always leads to consequences as in the photo above. To me, this example looks extremely sloppy. It looks like it was done in the garage. Edited by Slerk 01/06/2022 05:37 am Report this Post to the Staff
ijn1944 Bedrock of the Community United States 19164 Posts	Posted 01/06/2022 07:16 am I'd contact NGC customer service and share the issue with them. Report this Post to the Staff
hfjacinto Pillar of the Community United States 7276 Posts	Posted 01/06/2022 07:21 am Something is off about that holder. It's not a modern holder and neither is the hologram . That's an older holder. My Slabbed Dansco 7070 with Gold Page My Slabbed IHC Set My Slabbed 20th Century Type Set Report this Post to the Staff
1847bill Valued Member United States 465 Posts	Posted 01/06/2022 11:17 am That is an old holder. NGC had quit offering the scratch resistant holder. I believe the issue is supply chain. That is an ugly holder. Let them know Report this Post to the Staff
Stephen-P Valued Member Japan 294 Posts	Posted 01/28/2022 10:06 am They should do it for free considering no one else tampered with it obviously. They encapsulated their own mistake. Report this Post to the Staff
	Replies: 6 / Views: 2,197

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