@jbuck, thank you very much for the warm welcome to your community. I haven't been banned yet, so already a step up from the CU forums in my book.
I also truly appreciate all of the thoughtful replies I've received. I'd like to take a little time to respond to each of your concerns so that you are a little better informed of my situation. And here we go:
@NumismaticsFTW I have little (but not zero, at this point) doubt that PCGS will fix them. Unfortunately, that doesn't solve my problem. As I stated in an earlier post, I was counting on selling these coins to make my bills this month. To digress for a moment - I don't know if everyone on these forums is independently wealthy or what, but I struggle to understand why it's such a foreign concept to people that there are others in the world who can't afford to be out thousands of dollars for an indefinite period of time. That being said, I can't feed my family with other people's good or bad intentions, so I'm compelled to trust my buyers to act within their own moral code, despite our shared apprehension.
@Collects82 you're right on regarding the delayed response. It's actually worse than that even because they had a big show at the Long Beach Expo over the weekend, so from the sounds of it, basically everyone was off-site. That being acknowledged, the fact remains that it's now been more than 6 days since I initially contacted them, I've contacted them NUMEROUS times both via phone as well as email since then, and I still have yet to hear back from a Supervisor. It's as hard for me to believe that this has happened as it is for any of you, but it's even harder to believe that a company that's part of a $4 Billion Enterprise apparently doesn't have enough staff to properly address such an egregious error for going on a full week.
@Slerk (which rhymes with jerk, btw) I've had to answer several questions regarding my credibility, both here as well as at CU's forum. Rather than taking these personally and feeling I needed to defend my integrity (which, in addition to telling the truth, is probably what got me banned from CU), I'm just going to urge anyone with doubts to look over my past and future posts. If there's something you need as "evidence", I will try to provide it. Why would someone who complains about needing money so badly be wasting their time on this, you might ask? Because until I get this situation figured out, I have nothing to sell (without losing even more money than I already have), and I have no other way of making my bills for the month. So, for better or worse, the one thing that I do have is a lot of unwanted free time on my hands. And I agree, it IS a matter of principle. If PCGS has gotten so big for their britches that they think they can afford to simply ignore someone with such a blatantly negligent error, then I will do most anything in my power to remind them that a reputation of integrity and trust aren't things that their Sugar Daddy CU can buy for them.
@hfjacinto In retrospect, I admittedly probably did push too hard on the CU forum. I was mad and frustrated and dreading having to spend a 3-day "weekend" that was supposed to be spent working feeling like this. So yeah, I started out with an honest question and ended up mostly just trying to get PCGS' attention so that they might actually take this issue seriously. Clearly I failed in that as well. For the record, at no point have I asked anyone at PCGS (yet) for any kind of compensation because, again, I have yet to hear back from a Supervisor. The reason I haven't returned the coins is because as soon as I do, I'm at their mercy. They can refund some of my grading costs, or not. They could take a day to return the coins to me, or a month. Those coins are the only leverage I have to get even close to what I would consider a fair resolution, so if you want to call that "extortion", that's your opinion. I believe that a company shouldn't have to be "extorted" into doing the right thing, but that's just my opinion.
@Slider23 I am well aware of the ToA, and as I stated on CU, I'm not looking to sue these guys. What I AM doing is trying to find a solution to a very real problem for my family and I, and am willing to do pretty much whatever is necessary to find that solution. Just a quick note about me: Principle is actually a pretty big deal to me. I feel pretty strongly that if you say that you're going to do something, ESPECIALLY if someone pays you to do it, you need to follow through and do it. If you paid someone $1600 to fix your plumbing, and they didn't, you know, fix your plumbing, would you just let them keep your money because it was in their "terms of agreement"? If so, kudos to you, you're clearly a better person than I.
@Pacificoin I am 100% willing to send the coins back to be corrected, however not until I have assurances from PCGS as to when I will receive them back as well if they plan to compensate me (not because they have to, ToA-wavers, but because I believe it's the right thing to do). I also agree 100% in thinking that their reputation is worth more than some grading fees, but unfortunately they don't seem to share that opinion, so here we are. And it's more than 4 coins, by the way.
@kbbpll thank you for your thoughtful reply. The censoring thing was out of an abundance of caution, I honestly don't know if anyone could use that against me, particularly PCGS. Given their "response" to my inquiries, I honestly have no idea what they're capable of, including somehow "blacklisting" the coins so that they no longer show up on their database, making my situation even worse. As I stated, if I do determine that my only recourse is to sell these slabs, I'll do it right from my
ebay store and I will be VERY clear in exactly what they are and why I'm selling them.
Thank you all again for your responses. While we obviously don't all share the same opinions, I am very grateful for a forum where I can seek answers to problems like this without fear of retribution or being banned. If anyone has any other questions on the matter, please don't hesitate to ask. As I said, for better or for worse, until this gets resolved, I have plenty of free time on my hands. Thank you all again for the advice.