Sellers And Communication

How hard is it to write a simple email saying "thanks" or will ship your coin on xxxx?

I bought a really nice 1925 Lexington Commemorative Half last Sunday (great deal), paid immediately by PayPal and nothing so far. No coin, no email. And this is a 100% feedback seller.

If the coin comes and I like it I will give positive feedback, but the stars are going to suffer I'm afraid.

Ken

I agree and that's what the DSR's (detailed seller ratings) are for:

Item as described - I go back and read the description and compare to what I received, and rate accordingly. If the description and pictures are accurate, they get 5 stars. If it's pretty close, but they missed one or two details, then 4 stars and so on.

Communication - I rate them based on whether there is some or none. They get 5 stars if they acknowledge my payment, thank me for the bid and paying, tell me when the item is shipping and how it's shipping, and provide a tracking number if applicable. If they leave one or two items off the list, then they get 3 or 4 stars depending on what they left off (personally I think providing a tracking number is a huge thing, and a simple thanks is as well). If no communication, they get 1 star.

Shipping time - when I sell on ebay, I ship 90% of my stuff next business day, and the rest within 2 business days. I dont expect sellers to do the same, but I think 3-4 business days is more than enough time unless they communicate to me as to why it might take longer. As long as they keep me in the loop, I will be more lenient.

Shipping and handling charges - I compare what I was charged to what the label says and rate accordingly. Ideally, I think a seller should not profit on shipping at all, but I dont expect them to lose money either. As a seller that is showing a net loss myself on shipping, I am surprised that more buyers arent using common sense when doing this rating (mine is 4.8 on this, the rest are 4.9). It's not me charging $15.45 to ship a football helmet to Washington, it's the post office and people need to recognize the difference....I am charging what the post office charges, and because of Paypal fees, I actually lose a little here.

i rate very realistically on the star system. Read the description for each star. If it is only average then its 3 stars. It is the only way the best will start to shine.

With shipping if they charge up to a dollar over the top then that's ok. I know they can get the materials for half of that and so a bit extra for paypal fees is fine. More than that and the stars go down.

And I don't need sellers telling me I have to add extra to shipping to cover listing fees, paypal fees, babysitting fees, hairdressing fees and so on. This should be included in what you got for the coin, not in the shipping cost.

If you are selling your coins too cheaply then sell them for more. Don't claw it back on the shipping or the star rating goes down.

There were a few threads and a lot of heartache before ebay took away seller feedback fromsellers bemoaning the fact and saying they would suffer from lunatic buyers.

At the time I said, provided you are a good seller this will benefit you, because the bad ones will start to get the ratings they deserve and buyers will be able to tell who is actually good and who is blackmailing buyers for good feedback with the threat of retaliatory feedback.

The proof is in the pudding, you only have to check out our own forum mom & dad's rating to see they haven't suffered under the new system. Because they obviously know how to treat their customers.