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Ebay Buyer Protection Is A Joke !!

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Pillar of the Community
Metalman's Avatar
United States
7123 Posts
 Posted 04/14/2006  1:31 pm Show Profile   Bookmark this topic Add Metalman to your friends list Get a Link to this Message Number of Subscribers
New thread for this !!

Some of you know I have been dealing with an Item not received dispute ,, well this seller rustydog1 is refusing to make any kind of adjustment for my Item not being delivered,, basically stealing my money since he cant prove that He actually shipped it.

The rest of the story is even worse ebay will not protect me because the purchase was under 25.00 !!! Does this mean that its not stealing because I didnt spend 25.00? No what this means is that they cant get paid 25.00 for protecting me from thieves on ebay !!

Now just what is it that is supposed to make these sellers like rustydog1 work with their buyers ?

They know if they just ignore the problem it will go away !!! Because ebay wont do anything ,, no one will do anything so rustydog1Makes money for nothing and the Buyer packs sand !!

Good Job ebay !!!

Rick
Valued Member
dgoose50's Avatar
United States
79 Posts
 Posted 04/14/2006  2:18 pm  Show Profile   Bookmark this reply Add dgoose50 to your friends list Get a Link to this Reply
Thanks for the tip for my ebay NO DEAL list;Gary
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Susanlynn9's Avatar
United States
5877 Posts
 Posted 04/14/2006  4:43 pm  Show Profile   Bookmark this reply Add Susanlynn9 to your friends list Get a Link to this Reply
Unfortunately, I wouldn't trust ebay to resolve anything. The only way to have true buyer protection is paying by Paypal. The Paypal buyer protection is real and disputes are always resolved in favor of the buyer if the seller doesn't follow all of Paypal's rules (which many don't).
Pillar of the Community
Australia
853 Posts
 Posted 04/14/2006  7:25 pm  Show Profile   Bookmark this reply Add Bigfella to your friends list Get a Link to this Reply
This is where you come into some areas that ebay, sellers and buyers do not like to tread. As a buyer you expect to get the item you paid for. As a seller you expect the buyer to tell you when they receive the item (there are a lot of dishonest buyers as well as sellers. I for one have been jammed buy one or two dishonest buyers). ebay on the other hand do not want to fork out cash.

Here is the problem...most sellers offer registered post as an option. On low value items most buyers do not want to pay for registered post because of cost of postage vs cost of item. If the seller made registered post compulsory bids decrease. The only way a seller knows the item is received is a registered post signature. How does the seller know the buyer definately did not get the item and is not after a replacement for what they have already received?

I see all the time that buyers want buyer protection. Surely there comes a point where the seller is entitled to some sort of protection as well and the buyer must take some sort of responsbility for what they are doing by ensuring the item is sent registered. In the same token sellers have a duty to do what they have been paid to do ie send the item.

If ebay made registered post complusory you solve the problem.

For the record I am not taking sides here. I am both a buyer and seller and am just looking at both sides of the fence.

Edited by Bigfella
04/14/2006 7:31 pm
Pillar of the Community
Metalman's Avatar
United States
7123 Posts
 Posted 04/15/2006  03:24 am  Show Profile   Bookmark this reply Add Metalman to your friends list Get a Link to this Reply
You know the last person to touch this Item was the seller, I have no Idea if he transposed a number in the address, or Zip code !!

This seller also does not accept pay pal, Did not have a posted shipping amount, I emailed for that before I bid,, the seller did not offer in that response for DC,or insurance as options for shipping, the complete decision for how the Item shipped was taken by the seller.

Now I suppose that a person could say that I received the Item and I'm just trying to get the Item and my money back ,,

But you know , I sent the MO promptly, the seller received it, the seller did not contact me to let me know the Item shipped, I had to email him if he received my payment, and if my Item shipped.

Seems to me that the only one interested in this sale was me ,, the only one that is concerned if the Item showed up was me, the seller still is not concerned, doesn't care ,and has no remorse,,

I guess I should give him the benefit of the doubt and let him keep my money for nothing ?

Rick

Valued Member
newguy's Avatar
United States
159 Posts
 Posted 04/15/2006  06:16 am  Show Profile   Bookmark this reply Add newguy to your friends list Get a Link to this Reply
i dont think so. I am in the same situation I sent money orders out on mon and they should have gottin to the seller today possably yesterday and I still have not recived a email or any message on weather or not he has got the MO or not but it is still to early to jump to conclusions about it but on the other hand I have tried to contact the seller 2 times with no response.
Pillar of the Community
Australia
853 Posts
 Posted 04/15/2006  11:03 am  Show Profile   Bookmark this reply Add Bigfella to your friends list Get a Link to this Reply
I can see your point Metalman...does smell a bit fishy!!!!

This is where I need to state that if in doubt about a seller protect yourself and either not bid or insist on registered post. Just because ebay/paypal offer buyer protection you should not rely on it. Sometimes it is a case of remembering the term "Buyer beware".
Valued Member
CoinNut5's Avatar
United States
103 Posts
 Posted 04/15/2006  9:28 pm  Show Profile   Bookmark this reply Add CoinNut5 to your friends list Get a Link to this Reply
Your only and last hope here is that the seller cares about his reputation on ebay........continue sending emails reguarding coin and the fact you havent received it......I would not post a negative feedback yet as this is your only ace in the hole at this point...I have had similar situations and had them resolved before I had to post negatively........if all else fails and you have conceded the money and chalked it up to experience and a lesson learned......then proceed with the negative response.......I am thinking of adding a page at my website as well to list sellers who are ripoff artists....if I do I will let you know and you can post it there too......even if the seller does not care about this transaction, too many negatives will get him/her a bad reputation.......which will cost more than any single transaction ever would!! Good Luck!
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Metalman's Avatar
United States
7123 Posts
 Posted 04/15/2006  10:23 pm  Show Profile   Bookmark this reply Add Metalman to your friends list Get a Link to this Reply
Hi coinNut

This guy had a feedback rating of 99.7 I did not think that this would be the result of bidding on his auctions,,

Obviously the Guys problem comes in on the problem resolution side of the things.

I have been sending one email a day simp0ly stating that my Item has not shown up please return my payment.

This dispute will not go away and I will not leave feedback until all is said and done.

Rick
Rest in Peace
Morgan Fred's Avatar
United States
2684 Posts
 Posted 04/16/2006  01:01 am  Show Profile   Bookmark this reply Add Morgan Fred to your friends list Get a Link to this Reply
Rick, I'm trying to put myself in your shoes and asking myself what I would do. Frankly, at this point after all you've done and given ebay's refusal to do anything about it, I don't know if anything more can be done. If there were more money at stake, I'd probably go a few steps further. One thing I might do is contact the Madeira, CA Police Dept and ask them if they could or would at least talk to the guy. Otherwise, this might have to be chalked off as a learning experience.

I tend to buy more expensive items, primarily coins, so I usually have contacted the seller requesting certain shipping criteria before I bid, particularly insurance and, at the least, Delivery Confirmation (at least where I live, DC is entered into the USPS electronic system upon submission to the post office so I have a record that it has been sent; I have no way of knowing if the seller's PO does or does not do this). Registered Mail in the US is expensive, starting at $7.90 and going up from there depending upon the value of the item. However, there are less expensive alternatives: a Certificate of Mailing costs 95 cents (provides proof of mailing) or, even better Certified Mail which costs $2.40 (provides proof of mailing and proof of delivery, but no signature required; includes online confirmation) and protects both sender and receiver up to a point.

As a seller, I've been using Delivery Confirmation, but when my selling season starts again this fall, I am thinking about upgrading to a more protective mail service, perhaps even including Signature Confirmation ($1.90). My thinking on this is that both fraudulent ebay sellers and buyers are becoming more sophisticated in their methods for ripping off people through the Postal Service and that we eBayers have to develop improved techniques for protecting ourselves.

All this postal stuff is coming out of a neat little US Postal Service booklet entitled "A Customer's Guide to Mailing" which came out in January at the same time as the postal rate hike. I'm finding it a lot more useful than asking postal clerks with IQs hovering around the idiot level (50).
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Metalman's Avatar
United States
7123 Posts
 Posted 04/16/2006  01:18 am  Show Profile   Bookmark this reply Add Metalman to your friends list Get a Link to this Reply
Fred

I appreciate the input,, I have filed another complaint with ebay for non performance ,, I'm sure nothing will come of it but at least the guy gets looked at a again,,

If that does not work then I start up the ladder with ebay to try and lobby for changes in the seller responsibility of delivery,, and ebays buyer protection program.

as it is I could list 100 Items on ebay with buy it now for less than 25.00 take the money claim shipping I could even ship empty boxes to dead addresses in the postal zip I could prove I shipped something but hey no proof is actually required. and ignore the protests,, ebay would do nothing !! Buyers would have no recourse,and I can profit from non performance.

If ebay required the seller to prove shipping to the correct address, this would have gone away in one email.

As it is I have no proof the Item actually shipped, or that it was shipped to the correct address,,

This is the Sellers responsibility,,the buyer does not recover from insurance the seller does, Delivery confirmation is a good resource and should be part of the check out process, Not an unspoken requirement after the Item is lost or not shipped.

and absolutely not a defense for the seller to walk unscathed after the buyer payed as required.

This needs to change and in a big way !!




Rick
Edited by Metalman
04/16/2006 01:37 am
Pillar of the Community
Australia
853 Posts
 Posted 04/16/2006  09:24 am  Show Profile   Bookmark this reply Add Bigfella to your friends list Get a Link to this Reply
The problem you have here as I see it is that ultimately for sellers to provide proof of postage then ultimately the buyer pays for this by an increase in costs by higher postage prices. I insist on registered post when buyers want to use paypal. The biggest complaint I have with this is many buyers do not want to pay for this extra cost...particularly on low value items.

Buyers generally want it both ways...they do not want to pay for a service that ensures an item is sent but if the parcel goes missing they want their money back!!!!

I am all for stopping fraudulant sellers. To me ebay has gone to far with buyer protection that people are become so relaxed they fail to protect themselves. With all internet deals (including ebay) there has to be some sort of buyer responsibilty. The buyer should not rely on some third party sorting out the mess. Keep in mind as a buyer you have paid no consideration to ebay (consideration is a fundamental element to any contract) so ebay are not contractually obligated to do anything for you.

I do not want to come off as disrespectful here as that is not my intention. The way I see it is although I feel sorry for you Metalman that you did get "ripped off" you failed to read the warning signs and you still paid they guy. You stated you emailed the seller for shipping costs and he did not offer registered post. If he did offer registered post would you have opted for it? If you did want registered post and it was not offered why did you pay him?

I think the experience of Metalman will teach us all something...BUYER BEWARE!!!
Pillar of the Community
Metalman's Avatar
United States
7123 Posts
 Posted 04/16/2006  12:44 pm  Show Profile   Bookmark this reply Add Metalman to your friends list Get a Link to this Reply
what do you think this guy would do if I didnt pay him ?

And would your comment then be Seller beware ?

would all sellers then learn something from the experiance ?

This type of mind set that the Buyer bears the ultimate responsibility for the transaction and its success is IMO very detrimental to the issue of trust and safety on ebay.

The simple solution is for each to be responsible for their part of any sale ,, The buyer is responsible for payment, the seller for delivery if either one fails then the fault lay in the hands of each to their own responsibility !!

Rick





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Metalman's Avatar
United States
7123 Posts
 Posted 04/16/2006  1:30 pm  Show Profile   Bookmark this reply Add Metalman to your friends list Get a Link to this Reply
Here is a link to the auction

I would appreciate any comments about red flags on it !!

http://cm.ebay.com/cm/ck/1065-29392...m=8391377384

Thanks
Rick
Rest in Peace
Morgan Fred's Avatar
United States
2684 Posts
 Posted 04/16/2006  1:49 pm  Show Profile   Bookmark this reply Add Morgan Fred to your friends list Get a Link to this Reply
No really outstanding red flags. There's a yellow flag on his feedback as previously discussed. For me, his lack of a stated return policy would generate an email from me asking about his return policy. And his stated refusal to take PayPal is a definite turn-off for me since I deal almost exclusively via PayPal.

He doesn't state shipping costs, but refers to the description for detail, then doesn't mention anything about shipping in his description. This would also generate an email from me.

I think that if had wanted the coin badly enough, I would have also bid regardless of the yellow flags, especially if he accepted PayPal. But, I would have sent an email or two before bidding. especially on his return policy and shipping costs and methods.

Otherwise, nice looking coin with decent enough images.

Fred
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Metalman's Avatar
United States
7123 Posts
 Posted 04/16/2006  2:03 pm  Show Profile   Bookmark this reply Add Metalman to your friends list Get a Link to this Reply
Return policy was no concern, I emailed for shipping costs before bidding, and received an answer.

Paypal is unimportant to me, I Have not used it since my credit info got taken from them, and I had to deal with all the junk to straigten that out .

99.7 is not a bad rating,, what is your concern there ?

Mine is lower at 99.2 for an undeserved negative very early in my buying experiance,,

The only thing this guy is doing is letting me hang with the total loss,, That is my big problem with him.

Its not the ten bucks, thats equivalent to 1/2 an hour on the job,, no big deal !!

Rick
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