Any Help Would Be Appreciated. Ebay Sale/Return

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Author	Replies: 9 / Views: 1,715
goodsptsed New Member United States 2 Posts	Posted 08/28/2009 12:44 pm Hello: I saw this about the Buffalo silver dollar and was curious if anyone owned a proof issue that has damage on it? I recently sold the coin on ebay and the buyer is saying it is damaged. It came from the mint and I remember taking it out of the box (not out of the capsule, however) but I didn't notice any damage. I was just wondering if there were some proofs that did come out damaged and if so, what would that do to the value of the coin. This buyer is a dealer, I'm just a single collector who bought one proof and that is all. I hope the guy didn't have this damaged one himself, bought mine and then pulled the old switcharoo. Any thoughts or suggestions. I would sure appreciate any help because I don't know where to take this matter. I said on ebay no exchanges, but I hate to stick with that if the coin was indeed damaged because that's just the way I am, try to be fair. Any input would be appreciated. Report this Post to the Staff

tights24 Pillar of the Community United States 2254 Posts	Posted 08/28/2009 1:11 pm Hello goodsptsed, Looks like a little bit of a pickle. Is the buyer returning the coin to you and requesting a refund? If you took good pictures of the coin for sale, any damage caused after receipt or during shipping should be noticeable. Did they say if the packaging was damaged or crushed as well? I would be skeptical, but part of my thought process would also include if the buyer is a good buyer and/or seller in reagrds to their feedback, and also what their expectations are. Oh, and I moved your topic to this spot so it will see the most traffic regarding the issue at hand. when you piggyback into an unrelated topic, most folks won't reply because they won't reread the thread. Welcome to the forum. Report this Post to the Staff
biokemist6 Bedrock of the Community United States 12437 Posts	Posted 08/28/2009 1:18 pm Did you not post clear pictures of the coin for the auction listing? That should have shown any damage on the coin and you should not have to remove the coin from the capsule to see any damage. What kind of damage is it and could you post a picture of the coin in question? If you did not post a picture or if the pictures were of low quality, then you have no way of comparing and it is just your word against his. In that case, ebay will almost always side with the buyer. Coins directly from the Mint, especially proofs, almost never have anything that could be construed as damage. It does happen occasionally but the rate would be one per multiple thousands of coins. That is one of the main reasons for someone to always check their coins that they receive from the Mint but many people will just leave them in the shipping box, never to be looked at for years. Report this Post to the Staff
TNG Bedrock of the Community United States 10284 Posts	Posted 08/28/2009 1:21 pm Can you post the listing completed auction link please? Report this Post to the Staff
Frazzle Pillar of the Community United States 505 Posts	Posted 08/28/2009 1:50 pm I dont think good pics would have mattered...the buyer could just say that the coin he received was not the one pictured!! Report this Post to the Staff
xshift Pillar of the Community United States 2669 Posts	Posted 08/28/2009 4:11 pm Well, if it was damaged during shipment there is recourse either one could take with the shipper. So good pictures pre-shipment would be essential in that case. Report this Post to the Staff
RFB Pillar of the Community United States 532 Posts	Posted 08/28/2009 4:57 pm It all goes back to you. If you are confident that it went out clean and sharp, then don't accept the return. If it was still encapsulated then it would have to pretty damaged during shipping to hurt an encapsulated coin. If you are not 100% sure, then your obligated to accept the return just as a gentlemen. What kind of damage is the buyer mentioning? Something such as a spot or bit of tone unexpected on a proof can really bum you out. However it is understandable to slip past. If however the buyer is saying scratched or such post mint damage, then that is a different story. That would make me think someone trying to pull one over on you if you knew you sent a clean sealed proof. Report this Post to the Staff
goodsptsed New Member United States 2 Posts	Posted 08/30/2009 1:02 pm Wow, what can I say about all the great advice and help on this site. I'll be honest when this happened to me, I had no idea where to turn and just did a search for coin and forum and up popped Coin Community forum and posted this note and now I'm impressed, and hooked. Well, this is what the dealer said to me, he said there is a slash in the field above the buffalo's back just under the word Trust. He goes on to say it detracts from the overall look of the coin. Like I told him,the coin (I bought a proof and uncir) came from the mint, myself and two friends and a dealer friend of mine all looked at them because they were very popular at the time, but none of us can remember any flaw. I think my dealer friend put a loupe on it, but neither he nor I can remember. I also tried to rack my brain for past Coin World articles, etc., about such a flaw, but couldn't remember anything. Oh, in case you're interested, the ebay auction No. is as follows: 260464339779 Clearly I've learned some lessons here. First, don't ever trust the mint to send good coins. Regardless of whether this is really the one I got from the mint, or one he ended up with that was bad, the mint produced a bad coin, right? I will also admit I'm still learning how to photograph coins to show the best images. Mine are normally too blown out with light and you get too much glare. I presume some people scan, others must use cameras, so I have to do a better job of taking pictures to provide backup in case this happens again. As I see it, if I don't do the refund, he will leave negative feedback on ebay and that will hurt future sales. I guess if I get the coin back I will just keep it for my own collection. I didn't want to sell it in the first place, but economy is killing me. The business I'm in -- newspapers -- is not very good right now with layoffs, pay cuts, etc. If I do sell it again, I will document the damage with a photo and be sure and include it in the description. I also asked the guy to give me a figure about what it would take to satisfy him, in other words, would he take another item, or funds, in addition to that coin and call it even? I told him I would contact him later today with a plan and thanks to you great people, I have a much better idea of what to say. Once again I want to thank everyone, from the moderator who moved this to the right spot, to everyone who answered. You guys have really made a bad day much better. Joey Report this Post to the Staff
tights24 Pillar of the Community United States 2254 Posts	Posted 08/31/2009 07:27 am Ahh yup, you set yourself up for any kind of switch someone wanted to do. I'm certainly not saying that this happened, but unfortunately you did it to yourself. Venture over to our coin photography section here and you will get some pretty good tips. There are a lot of topics on picture taking and camera settings that will help you. You don't need an expensive rig to take a nice photo. Report this Post to the Staff
RFB Pillar of the Community United States 532 Posts	Posted 08/31/2009 07:53 am I am not trying to kick you in the shorts but I have to agree. Unfortunately you did leave yourself wide open for someone to pull a sort of "swoop and squat" on you with the pictures provided. Hopefully the damage is just a super finicky buyer, or even buyers remorse and he is looking for a way out. This at least that will let you resell the coin again. Without that concrete knowledge that you can vouch for the condition 100% you are doing the right thing by accepting the return. I wish you the best of luck. Report this Post to the Staff
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