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 Replies: 15 / Views: 1,599 |
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Pillar of the Community
United States
2797 Posts |
In a nutshell: - Coin sent clearly not one pictured in auction - Seller had no return policy in auction - Seller refunded $ + return shipping cost after two weeks of emails and opening ebay dispute - Seller less than cordial in responses (sometimes insulting) and never once admitted his mistake - Seller has just over 200 feedbacks and no negs/neutrals The dispute was resolved in my favor (it only cost me delivery confirmation fee of 75 cents) Here's the kicker ... the item only cost $21.99 (includes shipping). For that amount of money I would have quickly provided a refund had I been the seller and made the mistake. Should I nuke the guy or just chalk this up to a bad day on his part? I would appreciate the thoughts from sellers and buyers on this one. |
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Rest in Peace
 United States
1380 Posts |
As a frequent seller, I would have done an immediate refund. As a buyer, I would appreciate knowing he is unhelpful when a problem arises. I vote a negative feedback.
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Pillar of the Community
United States
790 Posts |
Did the item description say that the coin you receive will be similar to the one pictured, or some other such wording?
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Pillar of the Community
 United States
2797 Posts |
Quote:
Did the item description say that the coin you receive will be similar to the one pictured, or some other such wording?
There was no indication in the auction wording to indicate a substitution. I always look for that before bidding. |
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Pillar of the Community
United States
4870 Posts |
I don't think sellers should use "stock" photos. They should use a photo of the exact coin they are selling.
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Pillar of the Community
United States
3294 Posts |
This is why negative feedback was invented. Need to use it.
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Pillar of the Community
United States
4870 Posts |
I think sellers who won't post actual photos are just too lazy to take new photos and just use the same photo for other auction listings.
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Pillar of the Community
United States
2602 Posts |
I think this one deserves a neg for sure. Insulting emails? Never should do that- stay professional at all times.
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Valued Member
United States
314 Posts |
Negative for sure. As a seller, you have to say the customer is right (especially when you make the mistake).
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Pillar of the Community
United States
4870 Posts |
On the other hand, even though the seller was a pain to deal with, they did make it right by giving you a refund.
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Pillar of the Community
United States
3294 Posts |
From the sounds of it, it was making it right at gunpoint.
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Pillar of the Community
Canada
4227 Posts |
I avoid negative feedback like the plague, but that certainly sounds like a situation where it's necessary to me.
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Rest in Peace
United States
5375 Posts |
Definitely would have given a negative.
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Pillar of the Community
Canada
838 Posts |
I agree - negative - but only if you already have received your feedback first. Otherwise, you might be vulnerable to retaliation disguised as a positive. (Thank goodness they changed the policy regarding buyers' negs.)
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Pillar of the Community
United States
790 Posts |
Given your reply to my initial response, I agree that this is why negatives were created.
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Pillar of the Community
United States
2049 Posts |
Well if you're not 100% sure if a negative is warranted, then you can always do a neutral.
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Replies: 15 / Views: 1,599 |
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Posted 09/11/2009 11:02 am
