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Bad Ebay Experience Over The Phone

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SsuperDdave's Avatar
United States
23522 Posts
 Posted 02/27/2010  12:31 am  Show Profile   Bookmark this reply Add SsuperDdave to your friends list Get a Link to this Reply

Quote:
Absolutely no reason for a seller not to leave FB as soon as payment is made.


How about because, as a seller, I've encountered insane buyers who want to leave Negs if the Post Office takes more than 8 hours to deliver the coin? I've had snide emails the day after an auction ended, wondering where the coin was.

You don't get Feedback from me until you tell me the item is OK, or at the end of my return period after I know you got the item, and I track every item. As a seller, I can't leave Satan himself a Negative any more, so I'm gonna make darn sure you have no reason for ebay to allow you to leave me one.
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Neil's Avatar
555 Posts
 Posted 02/27/2010  10:43 am  Show Profile   Bookmark this reply Add Neil to your friends list Get a Link to this Reply

Quote:
You don't get Feedback from me until you tell me the item is OK, or at the end of my return period after I know you got the item, and I track every item. As a seller, I can't leave Satan himself a Negative any more, so I'm gonna make darn sure you have no reason for ebay to allow you to leave me one.


I have sold thousands of items on ebay, and have bought many hundreds of things. I couldn't agree more there are crazy buyers who are completely irrational. For buyers only, trust me on this one.

By not leaving feedback , until the transaction is 'complete', makes many buyers upset. Why risk a neg for that reason? The buyer has completed his part when he pay.

My customer service isn't based on waiting for a buyer to leave me FB. Your exposure to a neg occurs the second the auction ends. Regardless of what you do, if a buyer wants to leave a neg for the stupidiest of reasons he will do it. I hate the powerless feeling as much as any Power seller. Don't do things to make it worse.
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weerdsteev's Avatar
United States
1291 Posts
 Posted 02/27/2010  11:00 am  Show Profile   Bookmark this reply Add weerdsteev to your friends list Get a Link to this Reply
SuperDave - I think that everyone who's been around this forum for any length of time knows YOU well enough to know that what you say about YOU and your selling experience is God's honest truth. But anyone who's been on ebay as a buyer long enough also knows that there are BAD sellers out there who have an artificially inflated GREAT LOOKING feedback records simply because they have manipulated the system (especially in the past!) by doing what I described earlier...holding the buyer's feedback hostage until they (the seller) get that positive, whether they deserved it or not. As I ALSO said, ebay has eliminated the option for the seller to neg the buyer as a simple knee-jerk reaction - it's now more of a "process" - and as a result, some of those games that sellers used to play are simply not as effective anymore.

I'll probably upset somebody by saying this, but I think that what you sell and who you sell it to (on ebay) goes a long way toward determining what happens after the sale. By that, I mean if you sell "really good stuff", like mint state coins - especially those that are slabbed - you're more likely to ecounter an annoying buyer who starts looking for his purchase to arrive at his door within 24 hours of payment and then gives you grief when it doesn't happen that way. It just seems to me that people who pay "good money" for something are a little more apt to be looking for the postman the next day than the people who buy the low end stuff that I sell.

My ebay feedback is a positive 2755, with no negs - EVER. And believe me, there have been closer to 10,000 overall transactions. Never in that whole time have I had anyone contact me within the first 5 days of closing to ask me "why isn't it here yet?" To be sure, I've had people contact me to report lost items or SERIOUSLY delayed items, but only after a reasonable time, like a week.

So I guess I'm saying my "less discriminating" customers are more laid back than the oil barons in Saudi Arabia that SuperDave sells his 1913 V nickels to! (yeah...I'm off in left field today, but you know what I'm saying...right?)
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SsuperDdave's Avatar
United States
23522 Posts
 Posted 02/27/2010  11:35 am  Show Profile   Bookmark this reply Add SsuperDdave to your friends list Get a Link to this Reply

Quote:
(yeah...I'm off in left field today, but you know what I'm saying...right?)


Yeah, I get you.

All my intent is, is to hedge myself against a potential Feedback dispute. A screwy buyer is gonna leave me the Neg (hasn't happened yet) regardless of what I do. Therefore, I'm interested in having the strongest-possible case to present ebay when I dispute the Feedback. It's all about CYA.
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weerdsteev's Avatar
United States
1291 Posts
 Posted 02/27/2010  11:44 am  Show Profile   Bookmark this reply Add weerdsteev to your friends list Get a Link to this Reply
Understood.
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coinguybrian's Avatar
United States
5375 Posts
 Posted 03/05/2010  8:16 pm  Show Profile   Bookmark this reply Add coinguybrian to your friends list Get a Link to this Reply
Neil, thanks by the way if I did not say so already...unfortunately I don't really think I can get any justice against this person. What probably happened is they figured in their own thick skull of theirs that I was doing something bad, therefore got this idea that I was therefore some bad ebayer just trying to make excuses. This would make sense because her tone was accusatory, condescending, etc. Not really anything I could have done. Or maybe I just got bad luck on the person I ended up talking to. I feel bad for the employees under her.
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Billie's Avatar
United States
592 Posts
 Posted 03/05/2010  10:40 pm  Show Profile   Bookmark this reply Add Billie to your friends list Get a Link to this Reply
Coin collecting is only a hobby for me. I do have a lot of experience with e bay, I find the bad sellers are pretty much a ratio of 1 in 50 approximately. I run 2 different businesses for a living & this seems to be about average dealing with people in general. There are some that will never be pleased. There is really nothing you can do in the end but smile & move on.
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