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 Replies: 22 / Views: 3,264 |
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Rest in Peace
United States
5375 Posts |
I just got off the phone with this snide jerk of an ebay representative. Apparently, about a month ago I left low DSR ratings but positive feedback for a seller, because he had shipped things in poor packaging, with coins missing, etc. I feared he would block me if I gave negative feedback, and this guy doesn't communicate, so it was my only recourse against him. Anyhow, I have just been sanctioned for 7 days for this when I had absolutely no idea, and this woman on the phone was a snide..."female dog". She just kept going on about how the rule was the rule no matter what, doesn't matter I've bought $20000 on ebay, doesn't matter I've been around for years, just gonna restrict me for 7 days pointlessly over some innocent mistake made a month ago. I absolutely hate people like this and I'm pretty mad over the whole situation. They think they are right no matter what and everyone else can just lick their boots. Sigh... Edited by coinguybrian
02/16/2010 2:35 pm
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Pillar of the Community
United States
2049 Posts |
You got banned for 7 days on ebay for leaving an honest opinion in the detailed seller ratings? Doesn't make sense at all... |
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Rest in Peace
 United States
5375 Posts |
Apparently the rule is that if you leave bad DSR's, you need to leave neutral or negative feedback. But I didn't because the guy refunded my money and I didn't want to get blocked. Of course this means I 'violated the rule' and have to be sanctioned no matter what because the rule is the rule according to her. She just didn't want to hear what I had to say at all.
Edited by coinguybrian
02/16/2010 3:00 pm
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Pillar of the Community
United States
2797 Posts |
Shadow, You're wise to recognize that buyer neg feedback to a seller will get you blocked. That's something that most don't consider before they vent. Then they try to purchase a "unique" coin from that seller again and get the "There's a Problem" screen. I hastily left one many moons ago and didn't intend to go back to that seller. Unfortunately, every ebay seller in the state of Ohio is this guys alter-ego or a close relative. I find that with one exception, I'm blocked from all those Ohio sellers. I just hope he doesn't have relatives in all 50 States.  |
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Pillar of the Community
United States
5832 Posts |
This just makes me not to want to do any more selling or buying on ebay with the unsound rules or regulations.   I do sell when ebay offers the 5 free listings, and now they are changing it to 100 free listings under 99¢ around March. I can imagine the issues I face from shipping the items that are not coins, or try to leave all those feedback is like a full time job.  |
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Pillar of the Community
United States
1291 Posts |
Hmmmm. Sounds like you all might be able to use a "whipping boy", so let me apply for the job. I have a LOT of beefs with ebay but I support the logic behind the "low DSR's should equal a neutral or negative feedback" edict. I'm not saying that I think you should be tossed off the system for a week...that sounds to me like some arbitrary decision by some low-level ebay Nazi...but there has to be a method by which ebay prevents "legal sabotage" and I think that you unwittingly and unintentionally stepped into that trap. Here's an example of what I'm talking about: Pretend that I and ebay user X both sell a lot of Mercury dimes on ebay. In fact - we COMPETE against each other. He gets higher DSR's than me, however, so he achieves that coveted little TOP RATED SELLER icon...and his listings have more visibility than mine. I have 100% positive feedback, but I'm only an A.S.S. (Above Standard Seller) without the TRS icon and without the visibility that seller X enjoys. So I bid on and win some of his Mercury dimes - or I get a friend to do it for me - and give him positive feedback but lousy DSR scores. He never knows what hit him, only that he loses his TRS icon and all that good stuff that goes along with it. Basically, ebay is saying you can't have it both ways. You can't write "happy buyer" on your knuckles and then slap the guy with your open palm. You're either happy or you're not...go all in or stay all the way out. As a potential alternative, you can always skip leaving feedback and DSRs altogether. Edited by weerdsteev
02/16/2010 5:25 pm
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Rest in Peace
United States
5375 Posts |
Yeah thats probably what I'll do from now on, I understand the need to stop competitive sellers from messing up another's business, it just seems like this was taken totally out of context. I just wish I had been emailed about it FIRST so I could have had a chance to CORRECT MY MISTAKE instead of just being tossed off. There's no doubt I would have done exactly what you recommended had that been the case.
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Pillar of the Community
United States
4541 Posts |
man that no good. I never knew there was such a rule
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Pillar of the Community
United States
677 Posts |
One related thing I don't like is when sellers wait for your feedback before they give you feedback. It says (at least used to) in the rules that sellers are supposed to leave feedback as soon as payment is received. I don't think sellers should be able to receive feedback until they leave it.
OK, let me have it!
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Bedrock of the Community
United States
12437 Posts |
Quote:
It says (at least used to) in the rules that sellers are supposed to leave feedback as soon as payment is received. I don't think sellers should be able to receive feedback until they leave it.
No such rule exists. Just because payment is made, that does not mean the transaction is over- both the buyer and seller should be completely satisfied for positive feedback to be left. How can you know if the buyer is satisfied or not if they have not even received the item yet? Some chucklehead could still leave a seller negative feedback over a trivial matter like the buyer not fully reading a listing and thinking he was getting a coin of one mint mark when the auction clearly states what coin you will receive. What about a buyer who dings you for his package taking two weeks to arrive even though the package was mailed and DC was first scanned the day after the auction ended? Should a seller be responsible for a hold up by USPS? Do those buyers deserve positive feedback? Absolutely not... Edited by biokemist6
02/18/2010 01:11 am
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Pillar of the Community
United States
677 Posts |
Quote:
No such rule exists. "Rule" may be to strong of a word, but I know when I joined e-Bay way back when, the feedback guidelines said sellers were to leave feedback when they received payment, and buyers when they received the item. Quote:
Just because payment is made, that does not mean the transaction is over It's over from the sellers side. He received payment. He should now leave feedback about how quickly payment was received. Quote:
Do those buyers deserve positive feedback? Absolutely not... If they made their payment quickly, yes they do, IMHO. If some idiot does leave a negative for a trivial reason, the seller can leave a reply to the neg and give his side of it. I know I have a Utopian view of what e-Bay should be. But it bugs me that I don't dare leave a deserved neutral or negative for fear that the seller will make up something I did wrong and pay me back with a negative. Forcing the seller to leave feedback first would make for more honest ratings. But, yes. Their are far too many idiots out there that just don't get it. Common sense will never prevail on e-Bay. (or most anywhere on the internet) |
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Bedrock of the Community
United States
12437 Posts |
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It's over from the sellers side. He received payment. He should now leave feedback about how quickly payment was received.
It is not over until the seller knows that his buyer is happy with the purchase and satisfied, it is called customer service. If something went wrong, I want an opportunity to make it right before feedback is left. A quick payment is only one portion of the transaction. The buyer still has free reign to be an idiot and contrary to popular opinion, the customer is not always right. Quote:
for fear that the seller will make up something I did wrong and pay me back with a negative Not sure where you have been but sellers have not been able to leave ANYTHING BUT positive FB for quite a while now. Buyers have a significant advantage over sellers in that regard. ebay attempted to fix the retaliatory feedback situation and the pendulum swung way too far in the opposite direction. Quote:
I know I have a Utopian view of what e-Bay should be A Utopian view and the modern reality of ebay are two separate entities when sellers and their fees live and die by feedback and DSR ratings. |
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Pillar of the Community
United States
1291 Posts |
Yes, no and maybe. In the old days, many sellers DID hold the buyer's feedback "hostage" while they waited for the buyers to leave them a positive. If the buyer left a neg or a neutral, the seller was in a position to retaliate in kind. Now it doesn't work that way...or at least it's not nearly that simple.
As a seller, I don't even have a NEGATIVE option any more. I have an option to "Report a problem" which COULD eventually lead to a negative if I go through all the steps, but I cannot simply just go "click-click" with my mouse and nuke the buyer.
I will tell you that, as a seller, I have ALWAYS touted the fact that I leave feedback IMMEDIATELY upon payment. Both now and in the old days. I think that's the way it SHOULD be done.
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Pillar of the Community
555 Posts |
Shadow Creator you were treated unjustly. I am a Top Rated, Power Seller for 11 years, and I felt you were given the shaft. So I phoned ebay and they said you can leave 1 DSR on a positive with no repercussions. I knew this to be true because other ebay sellers have a couple of 1 DSR's with no neutrals or negs. I hope you attack the "female dog", her name will show in your ebay phone record log. |
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Pillar of the Community
United States
677 Posts |
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Not sure where you have been I have been BUYING on e-bay. I apologize for not knowing the sellers rules.  Quote:
I will tell you that, as a seller, I have ALWAYS touted the fact that I leave feedback IMMEDIATELY upon payment. Both now and in the old days. I think that's the way it SHOULD be done. Thanks, I was feeling pretty outnumbered  |
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Pillar of the Community
555 Posts |
Quote:
Thanks, I was feeling pretty outnumbered Absolutely no reason for a seller not to leave FB as soon as payment is made. |
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Replies: 22 / Views: 3,264 |
Posted 02/16/2010 2:57 pm
