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 Replies: 9 / Views: 1,429 |
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Pillar of the Community
Australia
853 Posts |
I have just had an expereince where I have made an ebay sale where the buyer paid via paypal, sent the item to the address held by ebay and paypal, received positive feedback from the buyer as well as an email from the buyer stating how good the item was. Over a month later paypal tell me I am a victim of fraud and have taken the money paid for the item. The buyer will not pay me as they have not got a refund from paypal and they claim they owe me nothing as they have already paid for the goods. Paypal have told me they will not give me the money back as there is no seller protection against fraud and they will not take any responsibility against fraud. They tell you how safe their service is and how much you can trust them but when push comes to shove sellers are always the losers when it comes to using both paypal and ebay. |
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Pillar of the Community
Australia
1262 Posts |
Sounds like another ebay and paypal "RIP OFF" to me. It must be that PayPal has not been paid by the receiver. Can he prove that they have been paid. Could they have got it wrong? |
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Pillar of the Community
Australia
1091 Posts |
Shame Paypal, Shame.
Paypal protects their own bottom line.
Paypal charges a fee for their service, just what protection, to a seller, do they give? Does the seller take all the risk and pay all the fees?
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Bedrock of the Community
United States
14454 Posts |
sounds like paypal authorized a payment when the guy had no funds in his bank account (like he used his debit card instead of a credit card). I have actually done this (unknowingly), my wife had used her debit card after the purchase was made on paypal which took the money out of the checking account I had put in there for the purchase from the savings account, a few days later paypal sent me a email telling me that they tried to receive their money but my bank refused and they said they will try again in 3 days and ask me to put the money in the account by that time to cover the bill (which was no problem). I can see how this could happen with someone not honest and they have the money in their checking account when the purchase was made, then the next morning they deplete their checking account before the bank actually pays out the money, and then the bank refuse to pay because lack of funds. I really hope this doesn't give anyone any ideas but that sounds like what may have happened in your c ASEEdited by Bryan1315
06/15/2006 05:15 am
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Bedrock of the Community
United States
14454 Posts |
if it is a large sum of money or if you have a attorney on retainer I would talk to him because paypal told you the item was paid for and that you could ship the item to them, they have left positive feedback showing you did what they told you to do and I think you may have a case against paypal because they were the ones at fault even if unknowingly. That is a glitch in their system they need to get fixed or I am affraid we may hear more of it happening. If you think I have went into to much deatil on my experience please some moderator edit my post and please email the reply to Bigfella just in case he didnt get a chance to read it, or email me telling me you edited it out so I can email him myself to let him know
Edited by Bryan1315
06/15/2006 05:22 am
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Pillar of the Community
 Australia
853 Posts |
The amount was only $70.00. Even though it is a reasonable sum of money it is not worth paying someone to chase and I do not have the expertise to do it myself. The point to the matter is if it had of been a few thousand $$$$ like I have received before then I would be in trouble. If a forum member is able to help me it would be appreciated. The bottom line is paypal need to be taught a lesson that if their system fails then they should pay...not the poor seller who does everythin in good faith.
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Bedrock of the Community
United States
14454 Posts |
I agree 100% with you that its their fault. When it happened to me my butt drew up just thinking about what someone else could do with this information that was out to hoodoo someone. I am in no way saying that this is what happened in your situation I am just saying when I read your post thats the first thing that came to my mind
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Rest in Peace
United States
2684 Posts |
I have not had the misfortune to have had any problems with PayPal although I am mostly a "PayPal Only" seller. I am also a relatively low volume seller, so maybe my time is yet to come.
I see a fundamental flaw in PayPal's system: rather than going after the person who has defaulted on the debt, they go after anyone who has the money, failing to take into account the payment already received "in good faith". While I am certain the laws on this vary from state to state and country to country, it seems to me PayPal should make the effort to go after the one at fault rather than the first one they stumble across who has the money.
Doesn't PayPal have alternate means to collect from a buyer? E.g., first the money comes out of a buyer's PayPal account, then if nothing in his PP account, then his checking account, and then next would be his credit card. This might be an over-simplification, but it still seems PayPal should initiate collection actions against the person who defaulted rather than the victim or other party who is not at fault.
Fred
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Pillar of the Community
Australia
853 Posts |
The paypal system should work on the basis that they should not forward funds to the seller until the funds are in the buyers account. The fact that paypal will allow funds to transfer on the basis of "good faith" by the buyer is the fundamental flaw. If the funds are in the buyer account is due to fraud it should be paypal's loss. The buyer in this instance has no control over the transaction as they do not have the details of the buyer as they are held with paypal. This is different to a mail order credit card transaction where it is the sellers responsibility to run the backgrounds checks on the buyer. With paypal I am in effect paying them to do these checks for me. If their system fails to detect fraud then because they have taken on this responsibility and by not providing all buyer details to the seller, have taken the ability to do any checks away from the seller, then they should where the loss if their system falls down.
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Bedrock of the Community
United States
14454 Posts |
quote:
Originally posted by Morgan Fred
Doesn't PayPal have alternate means to collect from a buyer? E.g., first the money comes out of a buyer's PayPal account, then if nothing in his PP account, then his checking account, and then next would be his credit card. This might be an over-simplification, but it still seems PayPal should initiate collection actions against the person who defaulted rather than the victim or other party who is not at fault.
Fred
Well I know I do not have a "credit card" I use my Debit Card on ebay/Paypal and if there is nothing in my checking account there would be nothing to get from the card either |
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Replies: 9 / Views: 1,429 |
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Posted 06/15/2006 05:08 am
