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Pillar of the Community
SeatedNut's Avatar
United States
2797 Posts
 Posted 04/12/2010  5:33 pm Show Profile   Bookmark this topic Add SeatedNut to your friends list Get a Link to this Message Number of Subscribers
I posted a non-recommended seller last evening and thought I'd share with you what happened.

Here's the coin I won and a link to the auction listing.

http://cgi.ebay.com/ws/eBayISAPI.dl...TRK:MEWNX:IT

Bad-Ebay-Form

Here's what I received from rockfordcoinandstamp, exactly as I received it.


Bad-Ebay-Form

It's not the same coin (obvious by contact marks and overworn reverse), but it also isn't the long nock pictured in the ebay listing. I contacted the seller as follows:

Quote:
Dear rockfordcoinandstamp,

I received the coin today and unfortunately it is not the one pictured in your auction listing. The inventory number on the coin you shipped is 5649 if that helps. How can I get the coin I bid and won?


The first reply

Quote:
coin pictured is 5649. right click picture and that will tell you. thansk matt


My follow-up:

Quote:
Matt,

I wish you would have taken a bit more time to investigate. I guarantee the coin you sent is not the one pictured. You mislabeled the photo. Look at the listing photo and particularly the last number 564X. That is not a 9. It appears to be a 0, 1, or 6. I really want the coin that I bid and won. Please let me know if you still have it and if not instructions for return.


Their response:

Quote:
hi in my system photo can not be mis labled unless 2 of the same grade coins would be for sale at the same time, which isn't the case, sorry that you dont like coin, return for refund. thansk matt


Last email I sent to them:

Quote:
Matt,
I'm not happy with the coin because it is not the coin pictured in the auction. I'm a variety collector. The coin pictured is a 78-S long nock variety. The one delivered is not. Contact marks are different and the reverse of the coin delivered is far more worn. I reviewed the listing photo and now look at the coin in-hand. Someone has removed one of the staples on the holder, replaced the coin with a different one and re-stapled the 2x2 (the cardboard is bent around the staple and it is not in the photo). I know I did not do this, so I can only assume that someone on your end did. What I want to know now is WHY? If you cannot deliver the coin I won I want this "problem" to cost me nothing. I'm not paying return shipping fees for a mistake that I am not responsible for. If you would like photos of the coin and it's holder to compare, I can provide them.


Note the second photo set and the bent 2x2 around the upper staple.

They agreed to a return and to pay my return shipping. They removed the listed coin and inserted a substitute. They never admitted this (go figure). They probably got an offer after auction close and thought they could pull the old switcheroo ... it would have probably worked if someone was just looking for a well-worn 78-S.

Thought you all should know ... I do not recommend this seller
ROCKFORDCOINANDSTAMP

Rockford C&S refunded my original purchase price including shipping when I returned the coin. THEY DID NOT REFUND THE RETURN SHIPPING AS THEY AGREED. I left negative feedback for this transaction as a warning to others. They emailed me and would refund the return shipping if I removed the negative feedback. No deal. For $3 it stays. I also encouraged potential ebay buyers to view this thread in a follow-up feedback. Maybe Rockford will join in this discussion and present a reason for their behavior in this instance. I would wager they will not.
Edited by SeatedNut
04/18/2010 10:18 am
Pillar of the Community
afcop13's Avatar
United States
1409 Posts
 Posted 04/12/2010  5:53 pm  Show Profile   Bookmark this reply Add afcop13 to your friends list Get a Link to this Reply
wow - that sucks. I've seen the name in some auctions but don't think I've ever won anything from them.

Hopefully you get your $$ back in full and don't get stuck with any charges at all.
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Libertad's Avatar
Canada
3692 Posts
 Posted 04/12/2010  6:55 pm  Show Profile   Bookmark this reply Add Libertad to your friends list Get a Link to this Reply
Shady. That reminds me of a scam that some dealers will use. When packaging your coins in the one takeaway bag, they will pull the switcheroo, especially if you're buying a lot of one item. (Lower grades snuck in even after inspection.) Keep an eye on the items you purchase in person. Obviously this doesn't apply here to online buying, but I was just sharing a switcheroo scam that we can all avoid. Always take your time to review your purchases. Thanks for posting!
Bedrock of the Community
Bryan1315's Avatar
United States
14454 Posts
 Posted 04/12/2010  7:33 pm  Show Profile   Bookmark this reply Add Bryan1315 to your friends list Get a Link to this Reply
you are lucky I had someone do the same thing then tell me I switched the coin because it had been re-stapled which I would never do but I guess I may think someone was trying to get over on me especially when they don't know me from Adams house cat but still I ended up keeping the coin I didn't want and drilled a hole in it and put my key ring on it to remind me of the experience when I pick up my keys
Rest in Peace
coinguybrian's Avatar
United States
5375 Posts
 Posted 04/18/2010  2:34 pm  Show Profile   Bookmark this reply Add coinguybrian to your friends list Get a Link to this Reply
I don't know if it was done on purpose, since a big retailer doesn't have much to gain on a coin barely over $20. Chances are he's just an arrogant jerk who doesn't really care enough to give his customers reasonable service.
New Member
Numiseye's Avatar
United States
47 Posts
 Posted 04/19/2010  04:10 am  Show Profile   Bookmark this reply Add Numiseye to your friends list Get a Link to this Reply
Great work! This is an obvious scam - no excuses. The images are from two different coins. I inserted these images into my system and found over 23 different surface marks on the original compared to your received coin. I have purchased coins from similar "power sellers" and received the same outcome. I advise them that I can prove through digital imaging comparison it is not the same coin. I get refund, leave full neg's and send info. to authorities. I take them out one at a time. I am up to number 454 and still counting. It is a disgrace to true Numistist and these scammers are not above the law. Good Luck.
Pillar of the Community
SeatedNut's Avatar
United States
2797 Posts
 Posted 04/19/2010  08:37 am  Show Profile   Bookmark this reply Add SeatedNut to your friends list Get a Link to this Reply

Quote:
I don't know if it was done on purpose, since a big retailer doesn't have much to gain on a coin barely over $20. Chances are he's just an arrogant jerk who doesn't really care enough to give his customers reasonable service.


Shadowcreator, That is very true for a routine 78-S in that condition. The coin pictured in the auction is a "long-nock" variety that adds a premium to the value. How much of a premium depends on which VAM ... 26, 27, 56, 57, 58, and 59 wouldn't add a great deal to the value ($50 max). But if a 60, 62 or 72 then the price jumps considerably ($1500, $1000 and $3000 respectively). Since the seller never once offered an explanation for the switch and refused to acknowledge it was a different coin, my best guess is that someone made him a large offer after auction close and he took it (nothing else would make sense). His last email to me after I refused to remove the negative feedback said he was shocked by all of this after 35 years in the business. No one is immune to greed it appears ... if the price is right.

One more quirk to all of this is the coin was mailed from the home address of the seller (covered with about 10 stamps of various denominations) and not from the business address. I had to clarify from the seller which address to return the coin ... back to the business address.
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