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Coin Shop Problem

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nod2003's Avatar
United States
3294 Posts
 Posted 03/19/2011  12:49 pm Show Profile   Bookmark this topic Add nod2003 to your friends list Get a Link to this Message Number of Subscribers
I had an incident at my coin shop today. I was very reasonable and mature about it, but in essence, the coin store would not sell me 2 coins that I had found in the melt bucket for the melt price. Unfortunately the owner was not present to resolve this issue, so I am going to be writing him a letter. I would like your feedback on my letter.





Dear Mr. XXXXXX,

I have been a coin enthusiest and customer of XXXXX for nearly three years, and I must say that I have been quite pleased with the service I have received. That is why the latest incident was so surprising to me. At around 11 am on Saturday March 19, after 30-45 minutes of sorting, I was preparing to check out with my purchases from the silver bin at a pre-quoted price of $XX per $1 face. It was at that time that your employee XXXX informed me that he would be unable to sell me the 1892O half dollar and the 1895O dime that I had found in that bin at that price. I understand that it was most likely a mistake on the part of your employees that those particular coins were in the silver bucket, but I think that it is a very poor situation when a customer is asked to pay $400 to fix a mistake that was made by the business. I am not an unreasonable person, and do not write this in order to cause XXXX trouble, but I do think that you need to be aware that I am most displeased that I was in effect your inventory for you.

If you would like to contact me about this situation, my cellphone number is XXXX and my mailing address is:
XXXX
XXX
XXXX


Thank you for your time.

Sincerely,

XXXXX
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John1's Avatar
United States
56855 Posts
 Posted 03/19/2011  1:03 pm  Show Profile   Bookmark this reply Add John1 to your friends list Get a Link to this Reply
Sounds good to me except for; that I was in effect your inventory for you.
John1
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jfransch's Avatar
United States
1801 Posts
 Posted 03/19/2011  1:10 pm  Show Profile   Bookmark this reply Add jfransch to your friends list Get a Link to this Reply
I say just let it go. It is not worth the potential bad feelings between the store and you. As you said in your letter it was probably a mistake on the part of an employee. Let it go, people make mistakes.
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nod2003's Avatar
United States
3294 Posts
 Posted 03/19/2011  1:17 pm  Show Profile   Bookmark this reply Add nod2003 to your friends list Get a Link to this Reply
Sorry jfransch. I don't know about the store but this has already created a lot of bad feelings for me. I do not work there, and it is not my job to find the good coins for them, that is their job.
Locked
822 Posts
 Posted 03/19/2011  1:18 pm  Show Profile   Bookmark this reply Add scubu to your friends list Get a Link to this Reply
Do you think Walmart would let you walk out of the store with a $1500 dollar TV for $300 just because someone accidentally mis-tagged it? I'll answer that for you. No, they wouldn't. And before anyone gets all lawyered up... no, they don't have to. I think you're being a little petty.
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Darth Anarchus's Avatar
United States
1388 Posts
 Posted 03/19/2011  1:37 pm  Show Profile   Bookmark this reply Add Darth Anarchus to your friends list Get a Link to this Reply
Yeah, that's a pretty big "accident" by an employee... I just can't see how something that big could've been missed. And I don't see any coin shop owner letting anyone having that deal, even if it was in the melt bucket. But I guess an old saying applies here: "If it's too good to be true, it usually is"

But in no way am I trying to say that you are doing the wrong thing by writing that letter. That will probably screw you out of any future cherry-picking from that dealers' bin though. Good Luck
Edited by Darth Anarchus
03/19/2011 1:39 pm
Bedrock of the Community
United States
20753 Posts
 Posted 03/19/2011  2:24 pm  Show Profile   Bookmark this reply Add just carl to your friends list Get a Link to this Reply

Quote:
Do you think Walmart would let you walk out of the store with a $1500 dollar TV for $300 just because someone accidentally mis-tagged it? I'll answer that for you. No, they wouldn't. And before anyone gets all lawyered up... no, they don't have to. I think you're being a little petty.


Oddly enough your really wrong there. Not only would they but they have and I know for a fact that similar situations in many stores will comply with customers if a product is mislabled.
At a Kmart they had a sale on TV antenna rotors for $29.95. Completely mislabled so I purchsed one and they then took the rest out and published a sorry statement.
I've done similar things at Walmart, Sears, etc. with many items. Just say I want to see the manager and poof, it's yours. At a different place they had labled a Compound Bear Brand Bow for $15.00. I got as far as the cash register and again, just said get the manager. They did and that is what I paid.
There is a law called false advertising your know.
As for this letter, I surely would give it to that store owner. He is actually in violation of false advertising.
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Jaymon74's Avatar
United States
844 Posts
 Posted 03/19/2011  2:29 pm  Show Profile   Bookmark this reply Add Jaymon74 to your friends list Get a Link to this Reply
You're being a lot nicer than I would be. Hope the situation gets resolved. I would send the letter.
Locked
822 Posts
 Posted 03/19/2011  2:32 pm  Show Profile   Bookmark this reply Add scubu to your friends list Get a Link to this Reply
Carl, you have no clue what you're talking about. I suggest you do some research before you start typing. The may indeed do it for you, but they do not have to. Period. End of story. A price tag in error is not false advertising. Another period. Another end of story.

You know you can be so adamant about honesty on here, but you have no problem messing with over a store owner because of a simple mistake. That's sad. Pitiful actually.
Edited by scubu
03/19/2011 2:38 pm
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afclassic87's Avatar
United States
564 Posts
 Posted 03/19/2011  2:41 pm  Show Profile   Bookmark this reply Add afclassic87 to your friends list Get a Link to this Reply
I would send the letter. I know mistakes can happen but I would make sure the owner knows what happened. His staff should not be making such mistakes because it does hurt business. I think if it's in the bin then that's the price. The owner needs to know because I'm sure his staff never told him!
Locked
822 Posts
 Posted 03/19/2011  2:47 pm  Show Profile   Bookmark this reply Add scubu to your friends list Get a Link to this Reply

Quote:
but I think that it is a very poor situation when a customer is asked to pay $400 to fix a mistake that was made by the business.


Where does that logic come from? They fixed the mistake without you paying a dime. They didn't belong in the silver bucket, and now they're not. Nobody cheated you or made you pay anything. You're just upset that they caught the mistake before you got out of the store.
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nod2003's Avatar
United States
3294 Posts
 Posted 03/19/2011  2:55 pm  Show Profile   Bookmark this reply Add nod2003 to your friends list Get a Link to this Reply
Scubu, I understand where you are coming from, but I had already taken them out of the silver bucket for them. If they don't want to sell those coins for melt, then they should have taken the due diligence to remove them from the bucket themselves.
Locked
822 Posts
 Posted 03/19/2011  3:03 pm  Show Profile   Bookmark this reply Add scubu to your friends list Get a Link to this Reply

Quote:
If they don't want to sell those coins for melt, then they should have taken the due diligence to remove them from the bucket themselves.


That's why I called it a mistake. Because they were still in there. Get it? You're upset because they didn't let you take advantage of the mistake. For that, you're going to cause a fuss and start all kinds of crap that doesn't need to happen. Get it? It was no extra work for you, you were going through the bucket anyway. The right, honest, moral, or whatever you want to call it, thing to do would have been to say "Hey, I don't think these were meant to be in here" and handed them to them. It's quite obvious you knew it was a mistake, and you're mad you didn't make it out the door with them.
Edited by scubu
03/19/2011 3:04 pm
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Wild Bill's Avatar
United States
744 Posts
 Posted 03/19/2011  3:14 pm  Show Profile   Bookmark this reply Add Wild Bill to your friends list Get a Link to this Reply
I agree with the letter...

I have recently moved and had to close my own coin shop, and debating whether to reopen in my new location....I think it was wrong for the store employee to not sell the coins as priced or advertised....

I would have sold the coins as marked, pulled the bin of coins off the floor and searched it for any more mistakes....

Remember to be part of the solution in the issue and not create or be the problem.
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specksynder's Avatar
United States
1080 Posts
 Posted 03/19/2011  3:56 pm  Show Profile   Bookmark this reply Add specksynder to your friends list Get a Link to this Reply
Do you like this store? Do you want a long relationship with this store? Do you have an alternate store when they stop allowing you to go through their melt bucket?

Think of it this way: You spent 30 or 40 minutes sorting through the bucket. Did you take up a table or counter while you did it? Then you bought items from the melt bucket. What percentage is the store really making here on the 30-40 minutes they gave you? They have a lot of overhead, and those misplaced coins could erase all of it and then some. If they are turning over their stock frequently, then they bought that 90% silver recently at a few percent different price than you are buying it.

I sort though 90% dimes at my local store very frequently. I always point out anything that I think might not belong and ASK if I can have it at the melt price. I think this helps build up a good relationship with the store. They don't have to "worry" about me. Usually I get the stuff I point out -- 1992 silver proof Roosevelt, G grade Barbers -- but sometimes they say, "oops, sorry" -- Seated Liberty dime.

Let me ask this, if you found nickel clad coins in the bucket, would you expect to be charged silver prices?

If you press this, the store could very well stop allowing you to sort and begin only selling silver unsorted. (Some stores have a different price for sorting than "random grab".)

I understand that it was REALLY disappointing to find something like that and then not get it, and maybe a compromise price would have been in order. But the same thing has happened to me, and I think you have to decide whether it's worth losing your welcome.
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harrison2's Avatar
Mexico
1304 Posts
 Posted 03/19/2011  4:57 pm  Show Profile   Bookmark this reply Add harrison2 to your friends list Get a Link to this Reply
Well put:

Quote:
Remember to be part of the solution in the issue and not create or be the problem.
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